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Reviews

Average Ratings

4.7
546 lifetime reviews. Includes reviews of Ramsey INFINITI from DealerRater.com
  • Best of the best

    I will be a repeat customer and will recommend anyone I know to purchase from Ramsey Infiniti for their next car purchase, see Matt...


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    I will be a repeat customer and will recommend anyone I know to purchase from Ramsey Infiniti for their next car purchase, see Matt...

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • It was a pleasure to work with you Ken!!!!
    May 20, 2017

    Where do I start! It was a pleasure to work with you. This has been a four month journey back and forth with you providing me in detail the best ...


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    Where do I start! It was a pleasure to work with you. This has been a four month journey back and forth with you providing me in detail the best options I should go with. Not once did I feel you were trying to get over on me as I have experienced before with other salesmen. I appreciate the work you put in to make this happen. I am glad I made the decision I made with your help. I will be back, my wife will be looking for a car next year. Thanks again for everything!!!!! Shakir Alikhan

    Does recommend this dealer

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  • Ramsey Infiniti xxxx At Its Best!
    May 8, 2017

    Do not deal with Ramsey Infiniti. First make sure you do a background check on them and you'll find they have been investigated by the Attorney Ge...

    Ramsey INFINITI

    Ramsey INFINITI said on 05/13/2017 10:32 AM (Private Message) Anthony contacted me and we spoke at length. He visited the store Wednesday, May 1...

    Ramsey INFINITI

    PRIVATE RESPONSE (MAY 8, 2017): We believe this review to be from Anthony Italiano. If this is the case, we ask Mr. Italiano to contact us. The ...


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    Do not deal with Ramsey Infiniti. First make sure you do a background check on them and you'll find they have been investigated by the Attorney Generals Office in 2 different states for misleading customers and deceptive business tactics. They are still doing it to this date. Not to mention they are contacting Infiniti Corporate and placing false sales reports to them called RDRs. The whole place is a scam, they will give you low ball figures that they have no intention of honoring just to get credit for a sale. Went into the dealership on the last day of the month for a QX60, immediately they give me some out of the world figure that they knew I was going to reject. Mysteriously they present me an office that was $150 a month low in lease payments, impossible! So that's were they deception started. They made up a BS figure for the sole reason they had no intentions of selling the car but just to get me to sigh the sales order and steal the $500 deposit. So leaving there they made an appointment and lied about the pickup date of the car from Monday to Tuesday. So called them on Monday, there were no problems, called them on Tuesday 2 different times as far as 2 hours until 4 pm when they were supposed to pick me up. Mind you that less than 2 hours to go, i call they dont tell us anything, the sales person Willie is even getting directions from us. At first he doesnt want directions so suspicious already there. So 3 MINUTES into the delivery date we're still at home and mysteriously we get a call from Ramsey. Now they are saying in the last 3 minutes of picking up the car they want another $6 grand. They stole a $500 deposit until this day have not seen back, they RDR'd the car to Infiniti so to Infiniti they say I own the car when I havent picked it up. So they never had the car to begin with, they sold a car from a dealership from NY, which when we called the female manager said the same car that I gave the VIN # to was already sole the first week in April. Had our legal department call the next day, and mysteroriously the same car was now in my name. So this only means Both Ramsey Infiniti and the NY Infiniti are playing the same dirty RDR scam to Nissan of reporting cars to get money from the manufacturer. They have already been reported to Nissan about their RDR scam, now if we dont get our mpney back in the next 48 hours we are proceeding with our attornies to go right to the Dept of Consumer Affairs in Newark and start another investigation against them.

    Does not recommend this dealer
    Ramsey INFINITI

    Ramsey INFINITI said on 05/13/2017 10:32 AM (Private Message) Anthony contacted me and we spoke at length. He visited the store Wednesday, May 10th, to pick up his refund check as promised. Anthony agreed to remove this review after the check clears his bank. Thank you for the opportunity to address your concerns and allegations. In the future, if an Infiniti is your vehicle of choice, please contact me directly and I give you my word I will go above and beyond to earn your business at our store.

    Ramsey INFINITI

    PRIVATE RESPONSE (MAY 8, 2017): We believe this review to be from Anthony Italiano. If this is the case, we ask Mr. Italiano to contact us. The phone numbers he left at the dealership and on his credit application are disconnected. He also did not provide an email address during his visit. We do have a $500.00 refund check for Anthony. His review is not accurate with untruthful allegations against us, another store and Infiniti of North America.We did work an aggressive deal for Anthony during his visit. He did not advise us at write up that his credit is sub-prime with FICO scores at 618 and 617 with Trans Union and Experian respectively. This scored his approval as a Tier-8 with Infiniti Financial Services, not the Tier 1-3 credit rating as he indicated to us when his deal was made. Anthony has a copy of his signed buyer's order indicating, "SUBJECT TO PRIMARY LENDER APPROVAL" clearly computer printed with his lease terms.Anthony called into our store as we were providing him a ride from his home in Morris Plains at which time we were able to advise him of the approval which was the honest, forthright thing to do. The vehicle he chose is still at our dealership with matching VIN. We hoped to reach a mutual agreement on his lease terms despite a Tier-8 approval, however we have not been given that opportunity.If Anthony views this, I ask that he contact me directly at (201) 327-5122. I spoke to you on April 29th and, candidly, I deserve the opportunity to review your approved terms and assist you to the best of my ability despite this approval set-back. Your accusations are without merit. When we talk, I will address them in more detail.PRIVATE RESPONSE: (May 10, 2017): Anthony Italiano read our response, visited our store to pick up his refund check. We spoke at length to address his allegations against our store, another store and INFINITI USA. Anthony Italiano appeared satisfied with the corrected information and confirmed his credit score would have created a higher interest approval than a well-qualified buyer would receive. We appreciate the opportunity to rectify this situation. Anthony did provide us with another phone number on May 10, 2017 which is now disconnected.ScammedByRamseyInfiniti has read this message


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  • Excellent customer service - can't stop raving!
    May 2, 2017

    Ken and his tam at Ramsey were truly exceptional. Best customer service I have ever received at a car dealership. Ken spent a significant amount ...


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    Ken and his tam at Ramsey were truly exceptional. Best customer service I have ever received at a car dealership. Ken spent a significant amount of time taking us on multiple test drives, and he highly encouraged asking questions throughout the whole experience. Negotiations were almost nonexistent as the sales manager, John, came over right away and offered us a phenomenal deal; not once did we feel we were being taken advantage of. Another floor manager, Matt, came over to apologize in advance for not being able to deliver the car right there and then, and asked us if they could treat us to lunch. The team at Ramsey take the time to deliver unbelievably beautiful customer service, which, in this day and age, is a rare gem. Ken, thank you for taking the time to make sure I was comfortable and in love with my new car! Still so blown Wsy. Y your service!

    Does recommend this dealer

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  • First Rate Experience Start to Finish
    April 10, 2017

    From the first introductory call to when the lease deal was ultimately signed and even with regards to any follows ups, everything was excellent. ...


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    From the first introductory call to when the lease deal was ultimately signed and even with regards to any follows ups, everything was excellent. No gimmicks a everything was delivered as promised. Would definitely recommend.

    Does recommend this dealer

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  • Another Great Experience
    April 7, 2017

    I've been buying Infiniti's from Ramsey Infiniti since March 2000. My new Qx60 is the 6th Infiniti I've gotten from Willy. As always the experie...


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    I've been buying Infiniti's from Ramsey Infiniti since March 2000. My new Qx60 is the 6th Infiniti I've gotten from Willy. As always the experience is excellent. I go in tell Willy what I want and the payments are always within my budget. They have never not had the vehicle in the color and options I want. Enrique is a pleasure to deal with making the paperwork a pleasure to do. I highly recommend Willy and Ramsey Infiniti to anyone looking for an Infiniti. Jason

    Does recommend this dealer

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  • Assumptions
    April 6, 2017

    My overall rating is not a direct reflection of my full experience at this location. I came in to take a look at a CPO vehicle that I had seen onl...

    Ramsey INFINITI

    Thank you for sharing your experience with us. We appreciate your comments and for bringing issues to our attention. If we can help you again in t...


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    My overall rating is not a direct reflection of my full experience at this location. I came in to take a look at a CPO vehicle that I had seen online. I briefly dealt with Sara, Marcin, Danny, and John who were all very accommodating and hospitable. The vehicles I saw had more minor cosmetic damage than I hoped, though I knew I wasn't looking at brand new cars and am perfectly fine with minor cosmetic wear. We took a test drive then came back to talk details. We worked out a number and began to discuss financing. I filled out the application, then the salesman took the sheet back to one of the finance guys, who introduced himself as Tye (spelling?). While he was outwardly cordial, I immediately found his tone condescending. MY assumption is that he took a look at my current income and considering my lack of credit history, didn't feel the need to provide a good customer experience. He came back after less than 5 minutes and said that the only lender that may approve a loan under my circumstance would be at least 28% interest, no way around it, no form of down payment would change that. I am guessing that he figured either A- "Maybe he'll bite on this ridiculous deal" or B- "There's no way he can afford this, get rid of him quick." If he had bothered to ask and put in some effort, he may have learned that I had 15-20k allotted to put down on the vehicle on the spot, which would have covered most of the asking price, and would be financing 5-10k of the remaining balance, with the intention of building my credit. I was fully aware that under the circumstances I would be paying a high interest rate, but one bank that will only do 28%? If I was financing the full vehicle a thin credit file, I could understand where he could come up with such assumptions of my inability to follow through with a deal. But he didn't ask and was dismissive to my inquiry on downpayments. Sara, Marcin, Danny, John - Thank you for your kind service. I???m sorry we couldn???t come to a deal. Tye - Remember the old adage about judging books by their cover? Ask before you make assumptions. You and you alone lost your dealership what should have been a relatively easy sale. You're one of those reasons that legitimate dealerships get such a bad rep for being more focused on money than people.

    Does not recommend this dealer
    Ramsey INFINITI

    Thank you for sharing your experience with us. We appreciate your comments and for bringing issues to our attention. If we can help you again in the future, please don't hesitate to contact me personally at ksalem@ramseyinfiniti.com. Khalid Salem, General Manager


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  • Impeccable Customer Service Experience
    April 2, 2017

    I must share the outstanding service and people personality I was given from Mr. Mark Hirschberg. Soon as I walked in he knew who I was and welcom...


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    I must share the outstanding service and people personality I was given from Mr. Mark Hirschberg. Soon as I walked in he knew who I was and welcomed me to the dealership, I felt comfortable immediately. He took his time and informed me about everything I need to know about the car, simply educating me on the vehicle and how it will complement my lifestyle. He took the time to know me and because of that he was able to educated me on his product and I was able to decided what car I wanted. He was not pushy and wanted to help me get the car that was best for me and he did. Enrique Liranzo was an excellent help as well. These two made sure I left happy, I really appreciate the time they took to earn my business and to make me feel like family not a sale. Every time I look at my car, I am very happy.

    Does recommend this dealer

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  • Wonderful experience
    March 29, 2017

    I would like to highly recommend Ramsey Infiniti. From my initial contact with Mark Hirschberg re our now pre-owned QX60 through the test drive a...


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    I would like to highly recommend Ramsey Infiniti. From my initial contact with Mark Hirschberg re our now pre-owned QX60 through the test drive and paperwork with Michael to the final signing on the dotted line With business manager TY the experience couldn't have been better. There was no high pressure sales pitches, instead it was more a case of what they could do from their end to make a deal that worked for us. My wife and I drove off two hours later in our new car. Many thanks to everyone that helped us at Ramsey Infiniti and we would not hesitate to recommend your dealership to any of our friends and family.

    Does recommend this dealer

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  • Undercarriage Rust

    Make sure you have all vehicles from Ramsey Infinti inspected for undercarriage rust. They will sell it to you and refuse to replace parts that ar...


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    Make sure you have all vehicles from Ramsey Infinti inspected for undercarriage rust. They will sell it to you and refuse to replace parts that are going to need replacing in the near future due to corrosion.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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