Skip to main content

Ramsey INFINITI

(1,722 reviews)
2022 consumer dealer award
View 4 awards
2022 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,722 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ramsey INFINITI from DealerRater.

Want to share your experience with this dealership?

Write a review

Have been a customer with this dealer for over 10 plus

Have been a customer with this dealer for over 10 plus years now! They have always done their best for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your loyalty! We truly appreciate your support and look forward to seeing you again!

Had a great experience with service advisor Chris.

Had a great experience with service advisor Chris. Super friendly and kept me up to date with the services being done to my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have been a customer here since 2013 and the service

I have been a customer here since 2013 and the service has always been top notch. The service manager Luke is always attentive on on top of his operation. I had the pleasure of working with Chris Jue on my last visit and my car, M37X, is running as well as it did 140k miles ago! Thanks team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No

I would not recommend this dealership to anyone looking

I would not recommend this dealership to anyone looking for a transparent and honest car-buying experience. I suggest taking your business elsewhere to avoid the hassle and lack of customer service I encountered.Complete lack of professionalism, transparency and very misleading.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Quick.

Quick. Priced right. Dependable. Courteous. I went in for an oil change and asked not to have my car washed or cleaned because I was in a rush back to office. I was in and out in under 30 minutes. They respected my wishes and delivered an outstanding service. I will keep coming back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your experience with us! We appreciate your honest feedback and look forward to seeing you for your next appointment.

Rude after you purchase from them I can’t get them to

Rude after you purchase from them I can’t get them to send me my warranty information that I paid extra for I think it’s a scam

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sabrena, we don't have any way of identifying you by your screen name. Please reach out to our Sales team at 201-327-5100 for immediate assistance.

The Ramsey Infiniti team and especially Emmanuel (Manny)

The Ramsey Infiniti team and especially Emmanuel (Manny) were great! They gave me an excellent deal on a 2023 QX60! Manny was very professional, thorough in his explanations and I would certainly advise others to work with him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the fantastic feedback, Marc! We appreciate your recommendation!

recently took my car to Ramsey Infiniti for a simple oil

recently took my car to Ramsey Infiniti for a simple oil change - their prompt and thorough inspection uncovered a few other issues. Some of these issues would have become a larger problem if they occurred during summer vacation travel, but because they were found early I will be in good shape . I was provided a loaner car while mine was being repaired - another great Infiniti! As always everyone was very helpful and courteous. I am always confident when I work with this dealer !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy to see that you had a 5-star experience in our Service Center! Our team works hard to provide the excellent service you received. Thank you for taking the time to share your feedback!

Harold and TJ were very professional and thorough with

Harold and TJ were very professional and thorough with explaining everything. The car was already for us when we came to pick it up. Harold kept us in the loop for when the cars were coming into the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much - we appreciate the kind feedback and support for our team! We look forward to seeing you again!

Elated with my service experience.

Elated with my service experience. Jenn and Luke have really elevated the service department. I have been consistently greeted warmly, treated cordially, had my expectations met and surpassed and made to feel like a very valued client. Great job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for taking the time to leave this great review! We appreciate your business and hope to continue to earn your trust and loyalty.