Franklin Sussex Auto Mall

4.9
(291 reviews)

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Reviews

4.9
(291 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Scammers

Dean was horrible i went there three months ago rip off bought a vehicle from them three years ago and 4 grand down on a 19 jeep for 800 a month ur insane didnt run proper channels never got a call back from owner or corporate went to a different dealer and they were more helpful and honest then franklin save ur money

1.0

INCOMPETENT SERVICE DEPARTMENT / RIP OFF

I dropped off my 2019 Charger for a fan issue, oil change and tire rotation. I left the vehicle for 2 weeks. The service department called me and informed me that the fan would need to be replaced and they were unable to remove the lug nuts from my car to perform a tire rotation because they were swollen. A mechanic would have to pound on a socket to remove the lug nuts and the lug nuts would have to be replaced for $275. (All 20 lug nuts were swollen ??? ) I informed the service writer that I wanted the fan repaired, the oil changed and I would remove the lug nuts myself. I returned 2 weeks later to find that the only thing done was the oil change. They informed me that I had never authorized the work. LIE #1. I had talked directly to their service writer (Stephanie) and told her what I expected done. (How else would I have known what was needed to be done ?) I had also left a message. The claim : I had never left a message. LIE #2 ... That's what cell phone logs are good for. When I informed them that I knew exactly what day and time I called, the answer I got was "It's not our fault the phone system screwed up". LIE #3. I had ordered new lug nuts as a precaution and had them sent to my house. I spent 1/2 an hour removing all 20 UNSWOLLEN lug nuts and replacing them. Not one of the lug nuts was swollen. In fact they were easily removed from the vehicle with a standard 7/8" socket and breaker bar. In other words ... I was being scammed by the service department to have unnecessary work performed. Suggestion ... avoid this incompetent bunch of liars at all cost. If any dealership will lie cheat and steal it's Franklin Sussex.

1.8

Non disclosure of damages

Scratches and dents prior Accident not disclose until signing. I asked for help to find reputable place to fix Dent scratches And window tinting didn’t care to help they say You bought-a used car now you deal with it

5.0

Friendly and Knowledgeable staff

Everyone at Franklin sussex auto that I came in contact with was very professional approachable and friendly would do business with them anytime

5.0

Doug Agne is the man

Bought multiple vehicles from Doug Dodge runs deep in my family

5.0

Jeep Grand Cherokee

Took my Jeep in for a recall. Very good service, took as long as they said it would. Happy with the experience. Will go back in the future.

5.0

Great experience

Had a great experience here and you must ask for Jason OHara.

5.0

Great service

Great place to take you car for service I did a 40k mike service on my Jeep Wrangler I came out from dealer my Jeep was running better than before I was very satisfied with service and customer service was top of line,Kenneth wa las excellent at explaining everything he will do to my Jeep call multiple times to keep me posted.The price was fair,i rather have professionals to work on my car than anybody else.

5.0

Customer

Dealership was professional and very helpful in the process I would recommend them in the future

5.0

My recent service visit

Once again, my experience at The Franklin Sussex Auto Mall was five stars! Everyone was very friendly and and professional. Thank you.

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