Open Road Acura of Wayne

New 866-934-6908 Dealer Website
Used 866-653-1506 Email Dealer
Service 866-656-8683

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.5
64 lifetime reviews.
  • Great Service Department

    I didn't purchase my 2015 Acura TLX but went for my 1st service there. The service person that took care of me was Mohammad & he couldn't have tak...


    Show Full Review

    I didn't purchase my 2015 Acura TLX but went for my 1st service there. The service person that took care of me was Mohammad & he couldn't have taken better care of me. He was polite, caring & answered every question I had. I will be buying all my future Acura's at this dealership. The service department means more to a person then the car buying experience.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great People!!!

    In the beautiful , new and clean showroom I was treated like a King! The car was presented for a test drive, my sales person was very knowledgeabl...


    Show Full Review

    In the beautiful , new and clean showroom I was treated like a King! The car was presented for a test drive, my sales person was very knowledgeable and not pushy. The financing process was quick and easy and now I am driving m new MDX!!! Love it!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Horrible service experience

    Made an appointment to get my recall done on my car. There were 2 open recalls I believe they made the appointment for me for the following week I...


    Show Full Review

    Made an appointment to get my recall done on my car. There were 2 open recalls I believe they made the appointment for me for the following week I showed up and the service writer tells me sorry we don't have the parts??? Are you kidding? Why would you schedule someone an appointment to have their car repaired and not have the parts for it!!!!! Very disappointed in this place I would definitely not recommend any of my friends ir family there

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Best Acura dealer in the northeast

    Walked in to check out the new mdx, the people that work at this dealer are very friendly from the desk ladies to the general manager, they made m...


    Show Full Review

    Walked in to check out the new mdx, the people that work at this dealer are very friendly from the desk ladies to the general manager, they made my experience very easy from trading in my truck to purchasing my new truck which is the best truck I have ever owned. I highly recommend these guys, you will not be disappointed.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Bad service

    I traded my car for one from this dealer. I noticed a bad smell and asked if it could be cleaned , the smell remained , they cleaned it 2 more tim...


    Show Full Review

    I traded my car for one from this dealer. I noticed a bad smell and asked if it could be cleaned , the smell remained , they cleaned it 2 more times and the smell remained . Since the smell didn't go away they offered to exchange my car for another one took about 6 months, I had to wait and I agreed , but I didn't expect for them to turn around and devalue my car 6.000 plus pay the difference on the other car. The same manager that took my money now claimed he wasn't even present when we did the transaction. Plus the manager didn't care about my feelings at all nor the money I was loosing when in reality I shouldn't be, I should of received the car in great condition without any problems. The manager was rude and dismissed the whole situation. Never again!! I would advice for anyone wanting to get a car to go elsewhere to another dealer .

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Great services, Attention to Detail

    Vince Russotto, who sold us our 2012 Certified Pre-Owned 2012 TL, helped us make sure that our purchase was worthwhile. Vince helped me to contact...


    Show Full Review

    Vince Russotto, who sold us our 2012 Certified Pre-Owned 2012 TL, helped us make sure that our purchase was worthwhile. Vince helped me to contact the Service department when I had to bring the car back for minor repairs. He ensured me of the dealership's goal to satisfy all customers, and lived up to his word.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Highly Recommend Open Road Acura, Vince Russotto

    Vince Russotto was a pleasure to work with. Honest and straightforward. Not the common image of a car salesman. He was so helpful that I went back...


    Show Full Review

    Vince Russotto was a pleasure to work with. Honest and straightforward. Not the common image of a car salesman. He was so helpful that I went back to him a few months after purchasing a 2015 RDX and bought a used 2007 Honda Civic from him for my son. I had dreaded shopping around for a used car, so I contacted Vince, and he said he had that car on the lot. I got an excellent deal on a great car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Open Road Acura Wayne

    Vincent Russotto was a pleasure to deal with and made the entire buying process very enjoyable. I really felt that he took my families needs for o...


    Show Full Review

    Vincent Russotto was a pleasure to deal with and made the entire buying process very enjoyable. I really felt that he took my families needs for our vehicle into consideration and there really was a NO pressure environment. I highly recommend Vince and Open Road Acura.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • A great buying experience

    I purchased my first Acura from Open Road thanks to the excellent rapport I had with Vince Russotti who was the salesperson. Mr. Russotti helped t...


    Show Full Review

    I purchased my first Acura from Open Road thanks to the excellent rapport I had with Vince Russotti who was the salesperson. Mr. Russotti helped to facilitate the sales price of the car and was invaluable with all aspects of the paperwork and financing. His open and friendly manner, his insights and suggestions were essential to helping me make my decision.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great experience with Vincent P. Russotto

    My wife and I recently bought a 2016 MDX from Vincent P. Russotto at Open Road of Wayne. Our experience working with them was easy and friendly. V...


    Show Full Review

    My wife and I recently bought a 2016 MDX from Vincent P. Russotto at Open Road of Wayne. Our experience working with them was easy and friendly. Vincent made our first MDX purchase pleasurable and enjoyable. He was not pushy and very patient, found what we wanted, negotiated price and terms professionally and provided us with our great MDX. From our very first visit and test drive with Vincent to the delivery of my vehicle, installation of my new license plate, etc., we were totally satisfied. Every employee I came in contact with was very friendly and anxious to help. We didn't get the same experience at other dealers. Highly recommended this dealer to everyone!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review