Open Road Acura of Wayne

Reviews

Average Ratings

4.1
68 lifetime reviews.
  • Great Service Department

    I didn't purchase my 2015 Acura TLX but went for my 1st service there. The service person that took care of me was Mohammad & he couldn't have tak...


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    I didn't purchase my 2015 Acura TLX but went for my 1st service there. The service person that took care of me was Mohammad & he couldn't have taken better care of me. He was polite, caring & answered every question I had. I will be buying all my future Acura's at this dealership. The service department means more to a person then the car buying experience.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Joanne V.

    My experience today at Open Road Acura of Wayne was a very pleasant experience. Pedro Diaz listened to my requests, considered my budget constra...


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    My experience today at Open Road Acura of Wayne was a very pleasant experience. Pedro Diaz listened to my requests, considered my budget constraints, and was so very knowledgeable about the ILX. Thank you again Pedro for working out a lease deal that enabled me to drive an Acura for another three years. It was refreshing to interact with a salesman that was very soft spoken and well mannered.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • MrsPhyllis Robson

    We love our new RLX. This is our second RLX and our 5th car from open road Wayne. Our sales consultancy Dave Scattereggia is always helpful and kn...


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    We love our new RLX. This is our second RLX and our 5th car from open road Wayne. Our sales consultancy Dave Scattereggia is always helpful and knows what our wants and needs are. He is terrific! Service on our four previous cars was always done in a timely manner and we never encountered a problem I am sure there will be another Acura in our future

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Nahel and the rest of the staff rock!!

    I had an incredible experience doing something that is usually very tedious and laborious. Nahel, my Sales Professional, and Scott, my finance gu...


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    I had an incredible experience doing something that is usually very tedious and laborious. Nahel, my Sales Professional, and Scott, my finance guru, made the process seamless and I dare say, enjoyable! I highly recommend visiting them for your next car purchase. They will take the anxiety out of car buying!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Fabulous service with Dave

    Dave was a phenomenal salesman I will recommend him


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    Dave was a phenomenal salesman I will recommend him

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great People!!!

    In the beautiful , new and clean showroom I was treated like a King! The car was presented for a test drive, my sales person was very knowledgeabl...


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    In the beautiful , new and clean showroom I was treated like a King! The car was presented for a test drive, my sales person was very knowledgeable and not pushy. The financing process was quick and easy and now I am driving m new MDX!!! Love it!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Horrible service experience

    Made an appointment to get my recall done on my car. There were 2 open recalls I believe they made the appointment for me for the following week I...


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    Made an appointment to get my recall done on my car. There were 2 open recalls I believe they made the appointment for me for the following week I showed up and the service writer tells me sorry we don't have the parts??? Are you kidding? Why would you schedule someone an appointment to have their car repaired and not have the parts for it!!!!! Very disappointed in this place I would definitely not recommend any of my friends ir family there

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Best Acura dealer in the northeast

    Walked in to check out the new mdx, the people that work at this dealer are very friendly from the desk ladies to the general manager, they made m...


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    Walked in to check out the new mdx, the people that work at this dealer are very friendly from the desk ladies to the general manager, they made my experience very easy from trading in my truck to purchasing my new truck which is the best truck I have ever owned. I highly recommend these guys, you will not be disappointed.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Bad service

    I traded my car for one from this dealer. I noticed a bad smell and asked if it could be cleaned , the smell remained , they cleaned it 2 more tim...


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    I traded my car for one from this dealer. I noticed a bad smell and asked if it could be cleaned , the smell remained , they cleaned it 2 more times and the smell remained . Since the smell didn't go away they offered to exchange my car for another one took about 6 months, I had to wait and I agreed , but I didn't expect for them to turn around and devalue my car 6.000 plus pay the difference on the other car. The same manager that took my money now claimed he wasn't even present when we did the transaction. Plus the manager didn't care about my feelings at all nor the money I was loosing when in reality I shouldn't be, I should of received the car in great condition without any problems. The manager was rude and dismissed the whole situation. Never again!! I would advice for anyone wanting to get a car to go elsewhere to another dealer .

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great services, Attention to Detail

    Vince Russotto, who sold us our 2012 Certified Pre-Owned 2012 TL, helped us make sure that our purchase was worthwhile. Vince helped me to contact...


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    Vince Russotto, who sold us our 2012 Certified Pre-Owned 2012 TL, helped us make sure that our purchase was worthwhile. Vince helped me to contact the Service department when I had to bring the car back for minor repairs. He ensured me of the dealership's goal to satisfy all customers, and lived up to his word.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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