Great experience, I have purchased many cars and by far one of the top buying experiences. Worked with Michael Maxx, highly recommend doing business ...with him.
Went to look at and maybe purchase a vehicle off the lot. Made an appointment Tuesday the week before to look at the vehicle and to see the car only t...o get in to test drive to find out someone else already put down a deposit on the same car. At least give me a courtesy call to let me know instead of making me take the drive out there with no hope of getting the car I care there to see.
I'm sad to sad I purchased a car from this dealership a couple months ago and have received NO SUPPORT AT ALL on a very simple issue. When I purchase...d the car they gave me the wrong spare or back-up keys. I simply wanted to swap out the keys and have gotten no call back after leaving dozens of messages. If you want a dealer to stand behind the product that they sell and take care of any issues especially the issues that they created then stay away from INFINITI OF ENGLEWOOD.
Don't trade in your car here, they would not pay your remain payment.
First online review I've felt compelled to write. Just purchased a used 2014 Q50. The process was very smoother and better than I expected. I dealt wi...th BY as the salesman and Mike as the manager. I was a bit hesitant going to this dealer based on some reviews I read. That hesitation was completely unnecessary. The used Q50 I liked had a few gouges in the rear bumper and some rash on one of the rims. Mike assured me that he would take care of both. I stopped in later that week to find that both the bumper and the all the rims looked brand new. They were either polished up or swapped but either way I was very happy. On further inspection I found some damage to the front bumper that I missed the first time. I also noticed some stone chips in the paint on the hood. I asked Mike and BY if both could be taken care of. Again, the answer was no problem. I couple of days later both were repaired and looking good. I was surprised at the amount of work that they were willing to put in on a USED car. The car now looks like new (the exterior could use a detailing to get the paint perfect but hey, it's used). Right now I can say I am very happy with the purchase and the treatment I received. Also the price I paid couldn't be touched by any other dealer from Brooklyn to North Jersey (literally a few thousand less than any other dealer). I can't speak for service as I haven't dealt with them yet. I am visiting them next week so I can update this review after that.
From the moment we decided to visit Englewood to the moment we drove away in our new QX50...everything was fantastic. Juliet Kim was an great sales pe...rson. All the managers were extremely professional. We got a great price and a couple of added throw-ins. Yesterday, I brought the car in for a service. I received a new QX60 as my service car. My service was completed a day later. I was in and out in 5 minutes. The white glove treatment the entire time. So, do you self a favor and visit this dealer. Especially, if you live nearby.
Buying the car was a good experience with professional personnel. In my experience however, the only dealer service that could botch an oil change on ...their own product, and then antagonize the customer when he returns to have them correct the problem they created. Never even had the courtesy to apologize for their error.
I bought my second car from this dealership. I would continue to buy from them
Without writing a five page review, let me just say that I have dealt with this dealership for the past 16 months. I have had nothing but bad experien...ces especially from their service department on more than one occasion. There is a serious lack of communication all around - from delivery/pickup times, cancelled appointments, wrong address', overcharges etc. In addition i have friends that have also had bad experiences w/ their service dept as well. I've given them the benefit of the doubt, but they have been through several service managers as well as general managers and nothing has changed. Do yourself a favor and stay away from this dealership!!!!
Worst experience. Wasted my 6 hours here. Everyone made stupid mistakes.