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Reviews

Average Ratings

3.7
235 lifetime reviews. Includes reviews of INFINITI of Englewood from DealerRater.com
  • Great experience

    Great experience, I have purchased many cars and by far one of the top buying experiences. Worked with Michael Maxx, highly recommend doing busin...


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    Great experience, I have purchased many cars and by far one of the top buying experiences. Worked with Michael Maxx, highly recommend doing business with him.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Terrible experience, insulting, unethical behavior of Dotoli
    March 31, 2017

    I'm going to advise everyone to stay away from this dealer. Dishonest and abusive. Completely unprofessional behavior of Graig Dotoli who is a man...


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    I'm going to advise everyone to stay away from this dealer. Dishonest and abusive. Completely unprofessional behavior of Graig Dotoli who is a manager there. Worst experience ever.

    Does not recommend this dealer

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  • STAY AWAY FROM THE DEALERSHIP
    February 16, 2017

    My experience with the dealership has been far worse than horrible. One start is way too much for them. I DO NOT RECOMMEND THIS DEALERSHIP. STAY ...


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    My experience with the dealership has been far worse than horrible. One start is way too much for them. I DO NOT RECOMMEND THIS DEALERSHIP. STAY AWAY!!! I have been leasing cars for the last 20 years and have never been treated this way. They owe me a lot of money as part of the deal i signed early December and continuously avoid giving it to me and provide me with a different answer every time i go there to pick up my check. I must have stopped by there 15 times and spoke with Finance, my Sales rep and the GM with no resolution. no returned calls or emails. I have created a case with the Infinity Consumer affairs more than 10 days ago and the issue is still not resolved. More lies and stories. Sales Person - Juliet Kim.

    Does not recommend this dealer

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  • Horrible, Unethical, blew an easy sale
    January 25, 2017

    Horrible. Tried to give them benefit of the doubt in lieu of horrible reviews but unfortunately they are very accurate. Walked in to buy a used ca...


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    Horrible. Tried to give them benefit of the doubt in lieu of horrible reviews but unfortunately they are very accurate. Walked in to buy a used car, put down deposit, thought I had a deal and next day I get a call that they want 10000 more down or I can't have the car! Santiago the slimy salesmen insulted me by saying "call us if your financial situation improves" and said he would take care of my refund but it's been 2 weeks and still nothing. They keep giving me the run around and sending me to voicemail so I called my bank and its being taken care of. Btw, the following day I went to a credible dealership (Honda of tenafly) and purchased the same car but an upgraded limited version and also got an additional 1000 on my trade. A friend of mine knows the owner and he's apparently trying to sell this dealership. When they do, I hope all of them end up working at mcdonalds like they deserve. Don't be like me and give them the benefit of the doubt, it's all TRUE STAY THE F AWAY

    Does not recommend this dealer

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  • Worst Dealer!!
    December 20, 2016

    I leased a new Q50 and traded in my old infiniti. it has now been three months that NMAC threatening to report me to a collection agency because ...


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    I leased a new Q50 and traded in my old infiniti. it has now been three months that NMAC threatening to report me to a collection agency because "Infiniti of Englewood" didn't pay my remained balance fully. I visited more than 7 times and each time I am assured that it will be resolved ASAP. But, it is still not paid yet, and it will impacting my credit score soon. The way that "Infiniti of Englewood" has handled this matter has been unacceptable and I cannot recommend this location to anyone. I love Infiniti cars, but I don't think I will not get infiniti again, because of "Infiniti of Englewood !!"

    Does not recommend this dealer

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  • Not a pleasant experience! I wouldn't recommend !

    Don't trade in your car here, they would not pay your remain payment.


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    Don't trade in your car here, they would not pay your remain payment.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Not a pleasant experience! I wouldn't recommend !

    Had a horrible experience with a pushy salesman ! I walked away.


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    Had a horrible experience with a pushy salesman ! I walked away.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Always a great experience
    December 7, 2016

    Infiniti of Englewood is always the best Everyone is so nice and considerate. Carlos V is the best because he always attends to what i want and ta...


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    Infiniti of Englewood is always the best Everyone is so nice and considerate. Carlos V is the best because he always attends to what i want and takes care of me right away for any problems i may have with my car. I will always continue my business with them.

    Does recommend this dealer
    Came in for service or repair

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  • did not fix anything
    October 29, 2016

    After I picked up my new QX80($76,000) purchase. I noticed a vibration/Shimmy on the steering wheel when driving it home. I took it to service the...


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    After I picked up my new QX80($76,000) purchase. I noticed a vibration/Shimmy on the steering wheel when driving it home. I took it to service the next day. I brought the car there with 50 miles on it. So beside the vibration issue there were also white spots on the roof of the vehicle. They said when they remove the protective plastic that sometimes it cause these white spots. They called me two days later to pic up my vehicle, they said they changed all the tires because they were faulty and causing the vibration. As far as the spots on the roof they said they couldnt fix that because they did not want to risk damaging the other parts of the roof. I mean does that even make sense? So I drive the car home and still feel the vibration. Look I usually dont waste my time writing online reviews but I have to write this because I want people to know where not to go.

    Does not recommend this dealer
    Came in for service or repair

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  • no purchase
    October 26, 2016

    I have many things to juggle so I am very difficult to work with, however Ray Broomfield was exceedingly patient and pleasant. While I eventually...


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    I have many things to juggle so I am very difficult to work with, however Ray Broomfield was exceedingly patient and pleasant. While I eventually bought a car somewhere else, it had nothing to do with Ray....I just live an hour away from Englewood and I found a similar deal ten minutes from my house

    Does recommend this dealer

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