Reviews
Excellent Experience
The experience was very professional and the staff was great. I especially want to thank Dee Mustafa for his help and time. He advised me patiently and walked me through all the necessary steps.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this great review. Your 5 star rating means a lot to us. I am very happy to know that Dee was able to assist you and made your experience an excellent one. Your satisfaction is extremely important to us all. Thanks for coming in to DCH Paramus Honda. If we can ever be of service to you in the future I hope that you will reach out to us. Sincerely, Wael Yunes
Outstanding service dept
Great service department . They handled my problem professionally and courteously. Nice waiting area and free shuttle if needed. Christina was a pleasure to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know about your recent visit to our dealership. I am so glad to hear that your experience with our Service Department was a great one and that you were pleased with the level of service that you received. Thanks for choosing DCH Paramus Honda. Please let us know if we can be of assistance to you in the future in any way. Sincerely, Wael Yunes
Excellent service
I have bought Honda accord 2016 from this dealership . Really nice experience with them . sales & accounts people helped me a lot to clear all my doubts about purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to let us know about your recent interaction with our dealership. We really appreciate hearing from you and I am so glad that you were pleased with the level of service that you received. Please reach out to us if we can be of help to you in the future in any way. Enjoy your 2016 Honda Accord! Sincerely, Wael Yunes
New lease
i went to DCH Honda for my new lease and had the pleasure of working with Dee. He was courteous, professional and efficient. Thank you Dee for a quick and smooth process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank for letting us know this great information about your recent experience with Dee and our dealership. I am so glad that you were pleased with the level of service that you received. If we can ever be of assistance to you in the future please reach out to us anytime. Thanks again for coming to see us! Sincerely, Wael Yunes
Painless process
John and Jose made getting a new lease quick and easy. They listened to my needs and were able to give me a reasonable number. I won't go to anyone else for a car and I highly recommend them to anyone in the market for a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this excellent review and 5 star rating. Your kind comments about John and Jose are greatly appreciated. I am so glad that your vehicle needs were met efficiently and we hope you will let us know if we can assist you in the future. Sincerely, Wael Yunes
Proactive and professional
Alberto has been very professional throughout our conversation and helped me fulfill my requirements. I came with a mindset to buy a certified CRV-EX but he was so quick to convince me to go for EXL. Thank you once again for all your help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review and 5 star rating. We always love hearing from our customers, and your thoughtful comments really mean a lot to us all here at DCH Paramus Honda. Please let us know in the future if we can assist you in any way. Enjoy your Honda EXL! Sincerely, Wael Yunes
Awful Sales Manager - Poor customer relation skills
Please do NOT visit DCH Paramus Honda. Particularly if your sales manager happens to be CJ Slitas. You'll find that they are more concerned about selling their cars at sticker (MSRP) cost rather than working with the customer to find a fair price point for the vehicle's current market value. In my situation, we came in looking for a deal on the 2016 Civic Sedan Touring. We wanted to test drive the Sedan Touring since we had already tested the 2017 Civic Hatchback EX-L that are on Honda lots everywhere now. Prior to any test drive, they sat us down to take our info and immediately started talking about trade in and costs. After making us wait an hour after appraising our current vehicle ('15 Mazda 3 i Touring), the sales manager, CJ, came out and said that our offer wouldn't work. We hadn't even test driven the car and he immediately gave us the bad news. There was no room for negotiation despite indicating that this '16 Civic Sedan was the outgoing model year vehicle. It was such an unpleasant visit and I sympathize those that they've over-sold vehicles to (whether new or old). We will definitely notify our friends and family to stay from this dealer.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Syggy, it's been a pleasure communicating with you over the past few weeks and I hope that I addressed all your concerns and changed your mind about our dealership. I assure you that my efforts are a reflection about how seriously we take customer service here at DCH Paramus Honda. This has been my home for over 15 years and there is no other place I'd rather be. Although I just missed out on earning your business this time around I hope that you will contact me personally the next time you are in the market for a Honda Jason
"Great experience and profesional service"
I went to this dealer as I do most, expecting a bad experience. Instead I met with Mr. Morad Dalia who was more then an employee. He was a true gentleman. He made me feel as I have known him for forever. He immediately made me feel comfortable and took care of all my buying needs, ultimately going home with a new vehicle. Thank you, your new found friend Arty Lambos
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for coming in to DCH Paramus Honda for your vehicle needs. I am so happy to hear that we met and exceeded your expectations, and that Morad was able to help you with your car buying needs. We appreciate you choosing to come to see us, and hope that you will reach out to us if we can ever be of assistance in the future in any capacity. Sincerely, Wael Yunes
2017 Accord Sport Special Edition
KADIR is a patient and kind. He takes into consideration the lifestyle of the consumer. He is honest when assisting the consumer to select the appropriate vehicle. He is personable and extremely knowledgeable regarding inventory and products available.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much! We appreciate you taking the time to let us know about your recent interaction with Kadir and our dealership. Your kind words are greatly appreciated by us all. Thank you for making the choice to come to DCH Paramus Honda. If we can ever be of service to you in the future please reach out to us at any time. Sincerely, Wael Yunes
Service
I was recently in for service and dealt with Danny Turbides. He once again went above and beyond for me. The work would last until the next day so he got me a free rental car and kept me abreast of when the work was done. He took my dealer coupon with no problem. He is always courteous, kind, and very sincere. If you need work done, see Danny! He is the best. I have been coming here since 2007 when I bought my first Honda here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide us with this review and feedback about your experience with Danny and our dealership. I am so glad that your visit was a pleasant one and we thank you for your continued patronage. Please let us know if we can ever offer our assistance in the future in any capacity. Sincerely, Wael Yunes