Mercedes-Benz of Paramus

Completely Disrespected by Finance Manager Richard Leonardo On May 28, 2025, I went to Mercedes-Benz of Paramus with my friend Joselin, who was ready to lease a car with a $6,000 down payment and an 850 credit score. Because she doesn’t speak English fluently, she asked me to come with her to help translate and understand the lease terms. I have experience with leases, so I was there to support her and ask the right questions. She had already spent five hours at the dealership the day before. On this day, we were there from 3:00 p.m. to almost 8:00 p.m. asking questions and trying to understand unclear fees and changes in the paperwork. I was speaking calmly and respectfully, but the finance manager, Richard Leonardo, became irritated the moment I started asking questions. When I politely asked him to lower his voice, he got even more upset. When I stood up and placed the paperwork into an envelope to ask whether we were moving forward with the deal, Richard snatched the papers from my hand and threw them into the shredder without my permission. I immediately asked him to give me the paperwork back because it included my friend’s personal information, such as her credit score and a signed copy of a previous lease agreement. He responded by saying, “That paperwork doesn’t belong to her. It belongs to the dealership.” I explained to him that it absolutely contained her private information and that shredding it was completely inappropriate. As a woman and a Latina, I left that dealership feeling completely disrespected and dismissed. I was calm, professional, and simply advocating for someone who trusted me to help her understand a serious financial decision. Due to this experience, Joselin told me that she never wants to step into a dealership again. She left with a bad taste in her mouth. She was nervous, visibly shaken, and deeply discouraged. No customer should ever be made to feel that way, especially when trying to make an informed decision. Even if they had offered her the same car at a better price, we would never return. Respect and basic human decency should be the standard, not the exception.

Outstanding Dealership!!! The Service Department certainly represents itself with the utmost professionalism as it mirrors the best of the best Mercedes has to offer. Lee Reyes along with Ben Wright and the entire team interact with dignity and respect as they demonstrate an outright commitment to excellence. When the roads are paved with respect, the way they are at Mercedes Benz of Paramus, loyalty comes naturally… THANK YOU TO A FANTASTIC TEAM,,,

Purchased a car via web. Assigned sales associate, Sunni Wang was very professional and responsive and made the transaction enjoyable.

To whom it may concern, Since David Wong who sold me the car won't respond I'll reach out this way as well as blast reviews every where I can. I picked up a 2015 Infiniti on February 28. This was my own fault for not looking things through and I understand that. But things were not handled correctly and everyone will be aware. Let's start here. I am mentally disabled from CT. Haven't driven in six years. Was excited to find a car I was interested in. I sent my 21 year old son on the evening of February 27th to check out the car and test drive it for me. David Wong was so desperate to get rid of this garbage car that he allowed my son without my permission to swipe a deposit of $500 demanding the car needed to be picked up the following day. Knowing I was located in CT. Not one phone call from the dealer asking if this was okay. He took a young adults word who had my card. Fine, yet illegal. I show up the next day after finding a way from CT. I was having a severe panic attack when arrived and didn't even look at the car thoroughly and this is where im at fault. Because I'm mentally disabled I assumed the deposit meant I was stuck with the car. I then sign a ton of papers not reading them thoroughly. Again. My error. I Get to the car after not even being offered a test drive of my own. See the front bumper is completely cracked. I ask David if we can take $500 off the price so I can repair it. He tried using 100 excuses as to why the price was firm. Again, because no words were exchanged with me about the sale from the salesmen I assumed I was legally stuck with the car because of that deposit. I get ready to drive off and see The radio knob is missing. Had to buy a whole used radio unit for $200 because fun fact. They don't sell the knob anywhere or any aftermarket piece. Windshield has a nice rock crack on it. Ripped and dirty paper floor coverings covering floor mats that had HOLES in them. They should have been thrown out. I felt like I picked up a 1995 with the way it was presented. Lug nuts thrown in the cup holder, the booklet to the car thrown on the floor on passenger side on top of a filthy paper mat. Dealer plate was put upside down on the car. Was told the heating shield would be replaced before pick up. That was never even touched. My son told me the car had the same dirt on the car that he looked at the night before. This is how I picked up my "new" car. Filthy. Understood it wasn't one of your expensive Mercedes and I guess that's why I was treated so poorly. This was supposed to be a thrilling and life changing experience for me. But it was nothing but a nightmare. This man knows I was driving back to CT and leaves me with less than a quarter tank of gas. I Made it to the bridge when the gas light pops on. I didn't even think to check the gas level on a car I just purchased. As it gets dark andI turn my lights on. I notice the fog light is out. Again. Not just a small purchase of a bulb. The unit needs swapping. Next day it rains, I go to use the wipers. Well those are torn to shreds! Not useable. Had to pull over and wait the storm out. Is this acceptable for a high end car dealer? To not check all of these things? I UNDERSTAND it was a used car. But is this how u treat customers who don't buy a brand new Mercedes? Between the fog light and wipers. These are things that should be handled before putting the car up for sale. Even gas! The horn also needs to be replaced. Never thought about checking that. Another safety feature. Here's another huge issue. The car I bought has 103 thousand miles as advertised. The paper he gave me stats the car has 133 thousand miles on it. Which is correct? Was this a typo? Unfortunately, I didn't notice that until I was home and read everything over. These are legal issues. I sent that to my salesman, who read the text and ignored all of it. I am deeply disappointed with service here

I was assured 5 times in 2 days times that the car was available for purchase. Drove an hour to dealership and while looking and ready to test drive the car, another associate took a deposit over the phone and the car was no longer available to purchase. Terrible customer service. The Manager, Mr. Acquino, came out and said he was sorry, but there was nothing he could do about it. IMO, he could have called the other buyer back and told him it was already sold. Evidently, it doesn't matter that we were there; ready to buy. Make sure you give a deposit before you drive there. Money in hand is more important than good customer service.

Great service. The process was quick and painless. Henri answered all of our questions and offered follow up assistance as well…

Recently I purchased a used expensive S.U.V ,I questioned the tread on the vehicle and was told they were passing.This was my first mistake because tires would not pass inspection, I replaced them at my cost.The oil on the dash was at 40% ,I changed the oil! The salesman also noticed the worn tires after I brought it to his attention.These salesmen and mechanics are unethical and not out to build a relationship but out to take advantage of the public.Poor customer service and even worst an inadequate service center.AVOID THIS DEALERSHIP THEY ARE UNETHICAL!!

I had the worst experience at Mercedes Benz Paramus!! I have been trying to get my money back from them. I never signed up for gap insurance but for some suspicious reason, it showed up on my contract. But when i tried to get my $1200 back, I never heard back from them. Ive been trying for over 2 months. I've called several times, Ive emailed them, and even showed up there but nothing from them. They said they'll get back to me, but NOPE! I've been ghosted! And the worst part, when I checked to see if I have gap insurance, the insurance company and the finance companysaid that I don't even have it!!! WOW!!! What a bunch of fraud. You think they're a legitimate company but they're not! BUYER BEWARE. Please read your contract several times over because some hocus pocus happens in that dealership!

I had a horrible experience with the sales and finance department. 2nd, between the finance team and sales they lost this sale trying to inflated the numbers with add on (i.e. $3550. extended warranty, $1499. theft and shipping, etc..) Hector did not want to reproduce the contract and tried intimidating me to do so. (I.e. you need an iPhone this is why you do not see the correction) Lmao 3 days went by before the two of them could deliver the corrected sales contract to docu sign. I was completely feed up with both of these men who allow greed to end our business. Not sure what going on

Purchased a new GLS450 for my wife and after 20,000 miles the front leather seats were showing tears / rips on the outside front seat bolsters. When the car went into service for maintenance I showed this to my service advisor who immediately responded with we've been having issues with these seats doing this, I’ll have the driver’s seat cover replaced but the passengers isn’t as bad (it had started to tear but not as bad as the drivers) we’ll wait on that one till you bring the car in again before the warranty is up. I still had approximately another year before the 4 years was up since the car is only driven about 8,000 miles a year. Purchased the car on 11/30/20, signed all documents on 11/30/20 and drove the NEW showroom car home. As Mercedes Benz advertises their warranty to be a 4 year/ 50,000 mile warranty, whichever comes first, please keep this in mind as you read forward ! I called the service department at Paramus Mercedes Benz on 11/19/24 as I was instructed by the service advisor to recheck the front passenger seat for rips / tears. I was then told that the warranty expired by 2 days, I said impossible ! I still have approximately 2 weeks and another 20,000 miles (odometer reading 29,000 miles) before the warranty ends. The service advisor from Paramus Mercedes Benz informed me that the warranty on the car began the day the dealership received it ! This is false advertising then ! So, if the car sits at the dealership for 3 months untouched when a customer buys it he’s not getting a 4 year warranty he’s getting 3 years & 9 months ! I purchased and was sold the car as “NEW” I expect 4 years and 50,000 miles as advertised. These seats are defective in the way they wear or the leather is too thin with not enough smooth support under them. I've owned 8 Mercedes Benz's and many other German cars and I can assure you l've never had a car or traded in a car with a ripped seat !! Two days over a false warranty and something that should have been replaced when the driver’s seat cover was replaced months earlier. Especially since this seems to be happening on other GLS’s. You would think Mercedes Benz North America would address this issue with a recall if signs of premature wear was visible on their leather seats. A leading car manufacturer such as Mercedes Benz and the Paramus Mercedes Benz dealership should be ashamed for not honoring the warranty of a known and company admitted issue !!