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BMW of Tenafly

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:00 AM - 6:00 PM

BMW of Tenafly Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2008

We are devoted to helping and serving our customers to the best of our ability. Whether it is sales, service, or parts,

...

we strive for excellence. Our dedicated Internet staff is here to make your next purchase a seamless process. Offering the most competitive pricing in New Jersey and New York for any new or cerified pre-owned BMW. In conjunction with BMW Financial Services, BMW of Tenafly is able to customize your BMW lease payment to meet your budget. To make your visit with us even more pleasureable, we offer Starbucks Coffee in our customer lounge. Come see why so many people make BMW of Tenafly their dealership of choice.

Reviews

4.8 out of 5 4.8
850 lifetime reviews. Includes reviews of BMW of Tenafly from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    July 7, 2020

    Horrible experience. No communication after I put down a deposit . Thumbs down to sales guys who lie instead of saying I will find out. After I signed... papers I had to track down someone to give me temp plates and put them on car. I have had better treatment from guys who do whole sale out of trailers. Horrible Bmw expiernce

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mike, I am sorry to hear that you're disappointed with your sales experience. Providing excellent customer service is our main goal, and I would appre...ciate the opportunity to discuss this further with you. Please email me at jason.lee@penskeautomotive.com. Thank you! -Jason Lee, Sales Manager, BMW of Tenafly


    Worked with:
    Sean Mohammed

    Business Manager

    (5.0) 93 reviews

    Ernesto Motta

    Client Advisor

    (5.0) 102 reviews

    Stephen Hourican

    New Vehicle Sales Manager

    (5.0) 42 reviews

    Vincent Joseph

    Pre-Owned Sales Manager

    (4.8) 38 reviews

  • 5.0 out of 5
    July 6, 2020

    If you going to buy a BMW it better be from Euna she got me a great deal with a great car. She also has a lot of patience. God bless

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive review and rating! We are happy to know that you had a good experience with us and with the help of Euna. We value your bus...iness!


    Worked with:
    Euna Wilson

    Client Advisor

    (5.0) 130 reviews

  • May 24, 2018

    I actually went to just see and compare the cars. Not only did I find the car I was looking for, I worked with one of the better sales person I've ever... dealt with. Scott Marlowe was amazing, he helped me in every step , from finding the perfect car to explain every step to get that perfect car. I am going again for finalizing, and I am quite sure I will be welcomed with the same warmth and hospitality. Great Experience. Highly recommended..

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    July 6, 2020

    The sales person, Caesar Marrufo was very helpful, very accommodating and NEVER left us. Likewise the manager Stephen Hourican was very courteous. There... was a slight incident in the conference room when Caesar offered us some food as it was almost 1pm and we were there since 930am. His other co-workers denied me and my kids from taking food and so we left. Caesar and his boss Stephen were kind enough to still provide food for us even if we told them we didn't want them. Sean Mohammed was very helpful as well in completing the transaction. Other than the minor incident, I highly recommend this dealership!

    2.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi JR,Thank you so much for the kind words with Caesar, Stephen, and Sean! It was a pleasure working with you. If there is anything else we can assist... you with, please let us know.


    Worked with:
    Sean Mohammed

    Business Manager

    (5.0) 93 reviews

    Cesar Marrufo

    Client Advisor

    (5.0) 7 reviews

    Stephen Hourican

    New Vehicle Sales Manager

    (5.0) 42 reviews

  • 5.0 out of 5
    July 2, 2020

    The sales person, Caesar Marrufo, was very patient and accommodating with me, very easy to work with! From the management side Vincent Joseph was very... helpful in completing the transaction. Landon Greer is very knowledgeable on the finance end...And Victor Torres has the answers to all the tech questions. I highly recommend this dealership!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Will,First off, thank you much for your review! We are glad our team could make your car buying experience something to remember. We'll be sure to ...let everyone who helped you know how awesome they are and well they did with your experience.


    Worked with:
    Landon Greer

    Lead Finance Manager

    (4.8) 117 reviews

    Cesar Marrufo

    Client Advisor

    (5.0) 7 reviews

    Vincent Joseph

    Pre-Owned Sales Manager

    (4.8) 38 reviews

  • 5.0 out of 5
    July 2, 2020

    Tenafly BMW consistently provides outstanding service. I recently brought my vehicle in for service and they had a loaner vehicle waiting which had been... thoroughly cleaned. My buying experience was also fantastic with no hassles and ne pressure.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the outstanding review, Jay! We are always happy to be of service and are glad to see we exceeded your expectations. You are welcome bac...k at any time.

  • 5.0 out of 5
    July 2, 2020

    I had a positive experience with BMW of Tenafly during a recent CPO purchase. The dealership is clean and it is obvious that customer safety is a priority... for management. Everyone was friendly. My Client Advisor, Fred Siegel, was a pleasure to work with. The sales process was quick and no-nonsense. Thanks, Fred! Landon Greer (Finance Manager) was also very helpful, professional and informative. Five stars!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sounds like you had a great experience at BMW of Tenafly from start to finish, which makes us very happy! Thank you for taking the time to write a rev...iew and mentioning Fred and Landon's names. Glad to hear of your satisfaction with our dealership and you left with what you wanted. Looking forward to taking care of any of your auto needs in the future.


    Worked with:
    Landon Greer

    Lead Finance Manager

    (4.8) 117 reviews

    Fred Siegel

    Client Advisor

    NOT RATED

  • 5.0 out of 5
    July 1, 2020

    After being ignored by several NY BMW dealerships, one Kia dealership, and one Volvo dealership, we happened into BMW Tenafly. Not only did they have... a great selection of CPOs, but Cesar Marrufo was incredibly kind and accommodating. We went in to look, and Cesar and team was able to get us into a car we wanted, managed the return of our lease, and we drove the car home that day. Very impressive as we were about to walk away from BMW forever after years of loyalty. Thank you Cesar, Sean, Nilda, and Jason for your help!! BMW of Tenafly restored us to this brand - BMW NA should reward them for saving a customer when other dealerships couldn't.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    ALSO VICTOR TORRES WAS AMAZING!!! I¿¿¿m so sorry Victor wasn¿¿¿t included in the review!!! Thanks, Victor!


    Worked with:
    Sean Mohammed

    Business Manager

    (5.0) 93 reviews

    Cesar Marrufo

    Client Advisor

    (5.0) 7 reviews

    Jason S. Lee

    General Sales Manager

    (4.9) 80 reviews

  • 5.0 out of 5
    June 17, 2020

    I bought a new car and the process was very professional as expected. The reason I leave a positive feedback, though is that after buying the car I had... some technical issues and other requests and the sales guys responsiveness and eagerness to help me resolve everything was no less than their initial drive to sell the car. I'm happy for choosing to buy my car there. Buying from trustworthy people goes beyond just buying a good car.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Anne, thank you for the positive review and rating! We are delighted to know that you had a good car-buying experience with us and to know that our te...am was able to help you with your vehicle after your purchase! We value your business and we look forward to helping you again in the future!


    Worked with:
    Landon Greer

    Lead Finance Manager

    (4.8) 117 reviews

    Jason S. Lee

    General Sales Manager

    (4.9) 80 reviews

    Bruce Lee

    Client Advisor

    NOT RATED

  • 5.0 out of 5
    June 13, 2020

    Clean, Friendly, and very Professional Car Dealership. Most impressive presentation, fantastic attention to customers, forthright communication. Most appreciative... of not getting the 'hard sales pitch'. You know you're dealing with a 'class act' in all that work here. Highly recommend! Kolja family

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Kolja family, Thank you for sharing your kind comments about our qualities and values we strive to uphold when taking care of our customers. We're ...so happy to know you enjoyed your experience and we truly appreciate your recommendation. Congratulations on your vehicle! We hope you all enjoy it.


    Worked with:
    Landon Greer

    Lead Finance Manager

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