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Reviews

Average Ratings

3.9
301 lifetime reviews. Includes reviews of BMW of Tenafly from DealerRater.com
  • Great Service

    I had a very quick, smooth and great experience when I purchased a pre owned Audi A8 there. Paul Breitstein was my sales person and he really made...

    Dealer Response

    your honesty and loyalty to your salesman is greatly appreciated!


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    I had a very quick, smooth and great experience when I purchased a pre owned Audi A8 there. Paul Breitstein was my sales person and he really made me feel comfortable with the whole process and was very helpful. If you want a new or used luxury car go to BMW of Tenafly and see Paul.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    your honesty and loyalty to your salesman is greatly appreciated!


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  • My 1st BMW & Its The One I Wanted !
    March 26, 2017

    My experience at BMW of Tenafly was a very comforting and smooth experience. I worked with Euna Wilson in choosing my lovely 2013 X5. I felt no pr...


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    My experience at BMW of Tenafly was a very comforting and smooth experience. I worked with Euna Wilson in choosing my lovely 2013 X5. I felt no pressure in making my decision on the car. As much as I am person who would rather get a brand new vehicle , Euna assured me that the CPO program would take care of what I was worried about. Its about 4 months and I dont regret my decision on this purchase ! I have more people to bring to BMW of Tenafly ! Thanks Euna !

    Does recommend this dealer

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  • You can make money with attempting to Rip Me Off
    March 20, 2017

    I've been a long time customer of this dealership for many years. Sent them a ton of business with not so much of a thank you card. Veronica Chi...


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    I've been a long time customer of this dealership for many years. Sent them a ton of business with not so much of a thank you card. Veronica Chinas who I see others on Dealer Rater had interaction with will make up anything that comes off the top of her head aka She LIES. Management is aware but could care less. The GM "unexpectedly quit" when I responded to an email he sent me that went unanswered. Steve Hourican who is the New Car Sales manager ignored repeated attempts to have a conversation about several issues about a new lease. Took the guy over a week to finally call and it even that was 6pm at night after he knew about the issues. The place has become a rudderless ship with no one running the place and corporate attitude of take it or leave it. Penske sees no value in relationships just moving cars for as much as they can get on each transaction. Hourican epitomizes the attitude. Reminds me of Jordan Belfort from the Wolf of Wall Street. You have to wonder why a long time GM walked out unexpectedly. My guess is he couldn't sleep at night and had some ethics. You can buy a car here, you can have your car serviced here but keep in mind you're dealing with liars and people looking to the advantage if you don't shop around. You're going to have to negotiate with them very hard to get even a fair deal. My suggestion strongly is to check with Prestige, Park Ave. and BMW of Springfield which is further away but you're going to get a strong offer from them right off the bat. Straight shooters. Prestige has a hit or miss reputation. If you have to shake Steve Hourican's hand since they want you to meet the sales manager I'd suggest just leaving. The only thing he cares about is how big a margin he can make off you on each and every sale .They will say anything to make a sale. I MEAN anything. Don't let the friendly attitude fool you. Walk out when they won't give you a fair deal because you'll definitely get it at one of the others and without all the hassle. This place has become every cliche in the car biz book. Don't let the fancy dealership/cars fool you they are nothing more then used car sales people looking to rip people off who don't know any better. I was contacted by Bob Miller whose the Regional corporate VP or whatever responsible for this dealership from Penske after my Yelp review. Offered his sincere apology and that he's looking into it and talking to his team. Strange world-How does he giving me an apology and talking to his team do anything for, me the customer or any of the dozens of people I've sent their? We ( since there are multiple cars and people I know) all went to BMW of Springfield and got a fair deal without all the lies, excuses, moaning about $200 under invoices and very questionable ethics of Penske and their staff. Park Ave BMW did offer fair pricing right from the get go. Look folks, they know exactly what they are doing. They are looking for suckers especially on lease renewals. Be smart and shop around. You can easily get competing prices via email. Takes 10 minutes. The question you have to ask is do you want to be the next one?

    Does not recommend this dealer

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  • Certified Pre Owned
    March 18, 2017

    The service was absolutely amazing Everything I asked for. I worked with Euna Wilson and she had provided the best service I have ever received. ...


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    The service was absolutely amazing Everything I asked for. I worked with Euna Wilson and she had provided the best service I have ever received. The CPO deals that they provide are worth looking at. You will be completely surprised. BMW of Tenafly exceeded my expectations.

    Does recommend this dealer

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  • Another BMW for me ...
    March 4, 2017

    Just picked up my 2017 BMW 540xi from BMW of Tenafly. Despite living only 5 minutes from my local BMW dealership, I always welcome the one hour d...


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    Just picked up my 2017 BMW 540xi from BMW of Tenafly. Despite living only 5 minutes from my local BMW dealership, I always welcome the one hour drive to BMW of Tenafly just to work with Ricki Shamen -- the best BMW client advisor in the state of New Jersey. Thank you, Ricki, once again for an amazing experience.

    Does recommend this dealer

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  • Went looking for used BMW

    The salesperson was very polite and informative. He volunteered to give a long test drive which was helpful. Provided good information, gave me pr...


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    The salesperson was very polite and informative. He volunteered to give a long test drive which was helpful. Provided good information, gave me pricing, it was not too pushy. They followed up with me a couple times over the next couple days, and although it was a tough decision, I went with another vehicle, and then telling them that they were not pushy as to why I did not choose a BMW.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • MANAGER

    EXCELLENT TREATMENT FROM THE VENDOR, RAMON MORENO; DEMOSTRATE INTEREST TO SHOW THE VEHICLE OF MY INTEREST.


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    EXCELLENT TREATMENT FROM THE VENDOR, RAMON MORENO; DEMOSTRATE INTEREST TO SHOW THE VEHICLE OF MY INTEREST.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great customer service

    Ernesto the sales advisor gave us a great customer service.


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    Ernesto the sales advisor gave us a great customer service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Pleasant
    December 29, 2016

    At first when I went in I wasn't satisfied with the person I saw, then thankfully John Viola was able to help me out. I would recommend this servi...


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    At first when I went in I wasn't satisfied with the person I saw, then thankfully John Viola was able to help me out. I would recommend this service.

    Does recommend this dealer
    Came in for service or repair

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  • Out of town buyers beware.
    November 30, 2016

    I traveled a long distance to purchase a used vehicle. The purchase went smoothly and the staff were nice. I expected that a "reputable" dealersh...

    BMW of Tenafly

    Hello, I take your feedback seriously and regret to hear that you were let down with your recent interactions with my team. I would appreciate th...


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    I traveled a long distance to purchase a used vehicle. The purchase went smoothly and the staff were nice. I expected that a "reputable" dealership would have caught major flaws and given me fair notice, or at least given consideration after the purchase. That did not happen. When i got home my Toyota dealership found the vehicle had been in at least 2 minor accidents and some damage existed under several body panels, but was not visible on the exterior. Other warranty repairs were needed as well. The vehicle spent over a week at the dealership over several trips. I consulted my salesperson Veronica Chicas. She was apologetic and claimed she would try to get some reimbursement on the collision repairs. I committed to the least expensive collision shop estimate based on the verbal promise that BMW of Tenafly could reimburse something. The vehicle spent another week in the collision shop. I paid the bill and submitted it to Veronica. She then became impossible to reach. They clearly have Caller ID and will avoid you if you're a problem. No phone calls or messages were returned until I left an angry message. I was finally contacted and told that I would be reimbursed half the collision shop bill, about 350 dollars, more than originally promised. She said the finance dept had computer problems and my receipts had been lost, but she would resubmit them and I should get a check in 4 weeks. 2 months later and nothing. No responses to messages now. I would have rather the dealership just denied my request from the beginning instead of drag me along for 5 months with false promises. I did the collision repairs based on THEIR promise to pay some portion of the bill. If you buy a used vehicle from this dealersip, do not expect any support after the purchase.

    Does not recommend this dealer
    BMW of Tenafly

    Hello, I take your feedback seriously and regret to hear that you were let down with your recent interactions with my team. I would appreciate the opportunity to speak with you directly to address your concerns and resolve any pending issues. Would you mind sending me your preferred contact information to jmaher@penskeautomotive.com? I look forward to speaking with you soon and resolving your concerns. Thank you, John Maher General Manager BMW of Tenafly


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