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Shrewsbury Volkswagen

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (231 reviews)
Visit Shrewsbury Volkswagen
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 12:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed

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New (888) 877-3715 (888) 877-3715
Used (888) 710-2623 (888) 710-2623
Service (888) 353-5402 (888) 353-5402

Inventory

See all 105 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2025.
Shrewsbury Volkswagen is the real deal the friendly neighborhood store you will love doing business with. When we say that we have a low pressure no haggling type of sales environment we really mean it! We can assure you that we certainly have the friendliest and most approachable sales staff for VW in Monmouth County! We always have competitive pricing on all of our new and used vehicles and we always put the customer first. When customers come first and we treat everyone with respect we know that sales will follow. Our results prove it.
Shrewsbury Volkswagen NJ's Friendly VW Dealer!

Service center

Phone number (888) 353-5402

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Meet our employees

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (231 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shrewsbury Volkswagen from DealerRater.

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Sales Manager Mike Colella has a photographic memory and

Sales Manager Mike Colella has a photographic memory and remembered me from a visit 9 months prior. Purchasing the Jetta was an overall good process and would definitely consider going there again for a future vehicle. Overall an excellent experience.

Sales Manager Mike Colella has a photographic memory and

Sales Manager Mike Colella has a photographic memory and remembered me from a visit 9 months prior. Purchasing the Jetta was an overall good process and would definitely consider going there again for a future vehicle. Overall an excellent experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Just purchased a used Tiguan from Shrewsbury and couldn't

Just purchased a used Tiguan from Shrewsbury and couldn't be happier. Max Rolerson was my sales consultant and he handled the details of this purchase from start to finish with professionalism and expertise. Mike in Finance went the extra mile and secured great financing, and also an extended warranty at a price that was unbeatable. This entire process was painless and without drama, which I suppose is largely due to the experience and knowledge of both Max and Mike. I was in and out of this dealership in under one hour. This is a smaller dealership with extraordinary people, a pleasant showroom, and a comfortable atmosphere. Simply unbeatable- buy here with confidence.

Just purchased a used Tiguan from Shrewsbury and couldn't

Just purchased a used Tiguan from Shrewsbury and couldn't be happier. Max Rolerson was my sales consultant and he handled the details of this purchase from start to finish with professionalism and expertise. Mike in Finance went the extra mile and secured great financing, and also an extended warranty at a price that was unbeatable. This entire process was painless and without drama, which I suppose is largely due to the experience and knowledge of both Max and Mike. I was in and out of this dealership in under one hour. This is a smaller dealership with extraordinary people, a pleasant showroom, and a comfortable atmosphere. Simply unbeatable- buy here with confidence.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Took car in for warranty work and they left the coolant

Took car in for warranty work and they left the coolant hose un clamped resulting in my radiator blowing coolant leaving me stuck on highway , also they put a cigarette out in my engine leaving it there. I told the service guy and he said no on smokes there. Went in for a oil change and they left the oil plug loose leaving oil stains on my driveway. Ordered a part from them and got my car into my mechanic to replace the valve who said it’s the wrong part, lost time and money going back and forth and made a complaint to John lynch the manger who more or less just shrugged it off . 3 strikes your out , good luck

Took car in for warranty work and they left the coolant

Took car in for warranty work and they left the coolant hose un clamped resulting in my radiator blowing coolant leaving me stuck on highway , also they put a cigarette out in my engine leaving it there. I told the service guy and he said no on smokes there. Went in for a oil change and they left the oil plug loose leaving oil stains on my driveway. Ordered a part from them and got my car into my mechanic to replace the valve who said it’s the wrong part, lost time and money going back and forth and made a complaint to John lynch the manger who more or less just shrugged it off . 3 strikes your out , good luck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi TT, My name is Rachel and I manage the online reputation for Shrewsbury Volkswagen. I'm very sorry to read about your frustration. I will reach out to the team to better understand what exactly occurred. My email is rachel.haro@usautogroup.com and I am available to further discuss this with you to see if there's any way I can help remedy the situation. Thank you, Rachel H.

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Best place to buy your next VW.

Best place to buy your next VW. It was a very pleasant car-buying experience. I dealt with other dealerships before reaching here so was anxious but the staff here was clear and straightforward. Especially if you are buying EVs, this is the place for you.

Best place to buy your next VW.

Best place to buy your next VW. It was a very pleasant car-buying experience. I dealt with other dealerships before reaching here so was anxious but the staff here was clear and straightforward. Especially if you are buying EVs, this is the place for you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Please try this dealership, very pleasent !!!

Even if you have to drive for an hour, please go to this family dealership. It was a very pleasant car-buying experience. I have been to other places before coming here. Especially if you are buying EVs please try this place.

Please try this dealership, very pleasent !!!

Even if you have to drive for an hour, please go to this family dealership. It was a very pleasant car-buying experience. I have been to other places before coming here. Especially if you are buying EVs please try this place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Always take my car here for service & dealt with Rob.

Always take my car here for service & dealt with Rob. My last visit with Ron they had my carv2 days. I couldn’t get a loaner. Spent over 800.00 and I find they never checked my fluids. After getting my car Temperature light kept coming on when I started the car. Ron responded saying come back will top it off. Thanks Ron but why didn’t you check it after my coils and spark plugs replaced and an oil change. You expect me to drive 25 miles for you to top off my fluids when it should’ve been done after you worked on my car as a courtesy. So angry!!!!! I am a widower & depend on my service team to keep my car in running order. After all I pay for it.

Always take my car here for service & dealt with Rob.

Always take my car here for service & dealt with Rob. My last visit with Ron they had my carv2 days. I couldn’t get a loaner. Spent over 800.00 and I find they never checked my fluids. After getting my car Temperature light kept coming on when I started the car. Ron responded saying come back will top it off. Thanks Ron but why didn’t you check it after my coils and spark plugs replaced and an oil change. You expect me to drive 25 miles for you to top off my fluids when it should’ve been done after you worked on my car as a courtesy. So angry!!!!! I am a widower & depend on my service team to keep my car in running order. After all I pay for it.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi JamieJerry- My name is Rachel and I manage the online presence for Shrewsbury Volkswagen. I'm very sorry to read about your experience. If you could please email me at rachel.haro@usautogroup.com, I'd like to learn a little bit more your experience and see how I can help. Thank you -Rachel. H

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Went in to purchase a brand new Jetta S.

Went in to purchase a brand new Jetta S. There was one left and the color I wanted. Sat with Jack Fitzmaurice. Outstanding salesman and very knowledgeable. Best buying experience I ever had. Arrived at the dealership at noon and including the test drive, I left in my brand new car at 3:30pm. Quick and easy! I enthusiastically recommend Shrewsbury Volkswagen!

Went in to purchase a brand new Jetta S.

Went in to purchase a brand new Jetta S. There was one left and the color I wanted. Sat with Jack Fitzmaurice. Outstanding salesman and very knowledgeable. Best buying experience I ever had. Arrived at the dealership at noon and including the test drive, I left in my brand new car at 3:30pm. Quick and easy! I enthusiastically recommend Shrewsbury Volkswagen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Reached out for more info on a vehicle. Responsive...

Reached out for more info on a vehicle. Responsive initially but did not hear back after the initial few emails. Went in for a test drive but the vehicle had already sold by the time I arrived. It was near closing and they were more interested in leaving than gaining a new customer. I was told that I would be contacted regarding possible options similar to the vehicle I wanted. Never heard from anyone.

Reached out for more info on a vehicle. Responsive...

Reached out for more info on a vehicle. Responsive initially but did not hear back after the initial few emails. Went in for a test drive but the vehicle had already sold by the time I arrived. It was near closing and they were more interested in leaving than gaining a new customer. I was told that I would be contacted regarding possible options similar to the vehicle I wanted. Never heard from anyone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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ATTENTION ATTENTION.... Look no further for VW. Ralph...

ATTENTION ATTENTION.... Look no further for VW. Ralph Napolitano was the most courteous knowledgeable salesman I have ever purchased a vehicle from. He was extremely helpful, such a gentleman and couldn't do enough for me. Haven't met a salesman like this ever! So thrilled with my new cross sport.

ATTENTION ATTENTION.... Look no further for VW. Ralph...

ATTENTION ATTENTION.... Look no further for VW. Ralph Napolitano was the most courteous knowledgeable salesman I have ever purchased a vehicle from. He was extremely helpful, such a gentleman and couldn't do enough for me. Haven't met a salesman like this ever! So thrilled with my new cross sport.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Buying a preowned car without hesitation and fear

Integrity, honesty and unparalleled willingness to do the right thing. Gino, Michael and Jack are there for you during and AFTER the sale. Jeff’s in service follow up is unmatched. WOW !

Buying a preowned car without hesitation and fear

Integrity, honesty and unparalleled willingness to do the right thing. Gino, Michael and Jack are there for you during and AFTER the sale. Jeff’s in service follow up is unmatched. WOW !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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