World Volkswagen of Neptune

(4.9) 1063 reviews

Dealer on Cars.com since August 2010

Currently in stock!

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Today's Hours

Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 3:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 8:00 AM - 5:00 PM
Tue 8:00 AM - 5:00 PM
Wed 8:00 AM - 5:00 PM
Thu 8:00 AM - 5:00 PM
Fri 8:00 AM - 5:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed

Reviews

4.9
1063 lifetime reviews. Includes reviews of World Volkswagen of Neptune from DealerRater.com
  • Great Job, As Always!

    I love buying cars at World Volkswagen and that's why my family and I have purchased seven cars here in the last few years. Roy Draper is easy to work... with, informative and really understands the kind of cars I like and how to put a deal together that makes sense. I can't recommend him and World enough!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Mets Fan, Thank you so much for taking the time to leave a review and for continuing to be such a loyal World VW customer! I really appreciate ...that you continue to chose us, and that you consistently entrust Roy in finding the perfect car to meet your needs. Roy is a vital member of the World VW team. He is always willing to do whatever it takes to ensure that his customers leave 100% satisfied; he does an excellent job representing World VW. Many congratulations on your new vehicle(s)! Thank you so much for recommending us, and we look forward to seeing you again in the future! Have a very happy New Year! Warmly, Justin Simcox, GM


  • Accord purchase

    Jay and Kevin provided professional and courteous customer service for our purchase of our Honda Accord. It was a pleasure working with them. The sal...es manager Jonathan is a a pleasure to work with as well.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent experience

    I recently came in to purchase my third VW at World, their professionalism, knowledge and friendly experience keeps me coming back.I highly recommend ...the dealership and employees I had the pleasure dealing with.

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    Does recommend this dealer

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Service & Repair

Service Reviews

4.9

46 lifetime reviews of the Service Department.
Includes reviews of World Volkswagen of Neptune from DealerRater.com

  • Setting the bar of what a dealership should be

    So after taking my car to my local ny vw mentioned the chk engine goes on and than shuts off every so often. When I brought it to my dealer of course ...it went away. Asked to look at it and they performed my 50k service and said no issues w/ the car. Sure enough turns out 2 days later the engine light goes on again. Being at the jersey shore for the weekend I decided to go to my nearest vw dealer. Ended up @ world vw. I walk in no appt. my chk engine light was on but than when I got there it miraculously went away, I'm thinking here we go again. I figured may as well let them look at it. Dylan greeted me w a smile and asked if I mind waiting for a half hr as they were busy. I tell him sure nothing bothers me more than a chk engine light on my gti. Now my '12 gti is out of warranty being it has 54000 miles but I was willing to pay for the repair being its a vw authorized dealer. So the tech scanned some codes and turns out my intake manifold went bad (why the ny tech didn't find that not sure). I'm thinking how much is this gunna set me back? Dylan shared the great news that its covered under warranty and they have the part in stock. He did say its 4 hrs of labor so I would need to leave the car the rest of the day which I didn't mind as I wanted it fixed. Just as I'm about to call an Uber Dylan arranged a driver to take me back home. sure why not spent the next few hrs at the beach and 430 I get a call from Dylan that his driver is on the way to take me back to the dealer! Coming from an overpopulated ny dealer I became accustomed to lackluster customer service. These fine folks really setting the tone, coffee, bagels chips and most importantly the feeling that they really do care. So for my next service its worth an hr drive for me and guess what...next summer when its time for me to trade in my gti for a golf r guess were ill be going...straight to world vw Thanks for a pleasant experience

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    Does recommend this dealer
    Came in for service or repair

  • Awesome service department

    I have had my VW GTi for almost 4 years and have 116,000 miles on it. I have had it serviced at world the entire time. They keep the vehicle running l...ike it's brand new. Lauren Daidone Is my service advisor and she is one of the most knowledgeable VW employees I have ever met. She is always looking out for my best interest. Lauren always makes sure I get the best service that is possible. She is the reason why I go back to World. Also Lyndsey PeQueen Who is always there to make sure I get my vehicle in when Its convenient for me. Also takes care of all my need if I am without my GTi. I would not go anywhere else to have my VW serviced

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    Does recommend this dealer
    Came in for service or repair

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Service Pricing

    Multi-Point Inspection

    Complimentary

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since August 2010


"To Make Every Customers Experience Easy and Stress Free"
World Volkswagen of Neptune
4075 State Route 33 Neptune, NJ 07753
New (888) 386-5447
Used (866) 688-4276
Service (888) 301-0432
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