Reviews

Average Ratings

4.1
114 lifetime reviews.
  • Great experience! Great service! Great buy!

    We were looking for a new family van and Fred D. was a great help and gave us a lot of good advices. Thank you for hospitality and awesome experie...


    Show Full Review

    We were looking for a new family van and Fred D. was a great help and gave us a lot of good advices. Thank you for hospitality and awesome experience. I'd definitely buy another car from him.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • The worst customer satisfaction ever!

    I purchased a 2016 Rav and since day one I have had a problem with my bluetooth system. They repeatedly told me it was fine, then after months of...

    Dealer Response

    Sandy, We are so sorry for any inconvenience. Would you mind giving us a call at 973-584-8100? We would like to obtain more information on this ...


    Show Full Review

    I purchased a 2016 Rav and since day one I have had a problem with my bluetooth system. They repeatedly told me it was fine, then after months of being pacified, they finally told me I needed to go to Verizon to update my phone. I did and was told by Verizon it wasn't my phone it was their bluetooth. Again Towne told me to go to Verizon and again I went but to a different one to see and was told the same. Towne Toy told me to purchase a new phone which I did and again it doesn't work. They REFUSE to help me now and after a year they told me that there is a list of COMPATIBLE phones and "I" should have known about and went by that list before I purchased my phone. I never knew that you had to buy a vehicle by the phone you have. What a joke. I am paying for 3 years for a system that does not work and they will not help me. Just very unprofessional and the worst customer care I have ever experienced. I will NEVER purchase another Toyota again. Stay away from Towne if you want good service.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sandy, We are so sorry for any inconvenience. Would you mind giving us a call at 973-584-8100? We would like to obtain more information on this matter. Warm Regards Towne Toyota


    Hide Full Review
  • Great experience with Sales Associate

    Loved my experience with Josh Wolfson, He was patient and helped make the process easy. I rated the buying process 3 because the final paperwork ...

    Dealer Response

    Thank you for sharing your review with us, Kim! We're glad you had a positive experience with Josh, and we hope you come back to Towne Toyota next...


    Show Full Review

    Loved my experience with Josh Wolfson, He was patient and helped make the process easy. I rated the buying process 3 because the final paperwork took awhile, but it was the last day of the month and the dealership was busy.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your review with us, Kim! We're glad you had a positive experience with Josh, and we hope you come back to Towne Toyota next time!


    Hide Full Review
  • Perfect Experience!

    I was looking for a specific car and Towne Toyota had one. I was 2 1/2 hours away, but made the decision to drive up because of the assistance I ...

    Dealer Response

    Thank you so much for your amazing review! We truly appreciate your feedback and we're thrilled to hear that it was a positive experience with us....


    Show Full Review

    I was looking for a specific car and Towne Toyota had one. I was 2 1/2 hours away, but made the decision to drive up because of the assistance I received over the phone from Simon. He was able to get me an estimated trade-in value with pictures of my car, etc. When I arrived, Josh took care of me. He got the trade-in assessor going while we test drove the car. I was at their mercy at that point as I wanted to buy the car, but needed the quoted value of the trade-in to make the deal. Josh got it done. The financing process was all excellent as well, and (I think it was Al), worked with me to get a great extended warranty and helped me keep my payments within my budget. I HIGHLY recommend these guys. Even at the "11th hour" Josh was totally up-front with me about a slight issue on the CarFax report, but his honesty made me that much more comfortable with the decision. They guys are awesome!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your amazing review! We truly appreciate your feedback and we're thrilled to hear that it was a positive experience with us. We look forward to many more in the future!


    Hide Full Review
  • PURCHASED 2017 RAV 4

    FRED HEMMERICH, THE SALES ASSOCIATE, WAS PATIENT, CANDID AND ATTENTIVE TO ALL OUR NEEDS AND QUESTIONS. HE FACILITATED THE 'TEST DRIVE' PROCESS AND...

    Dealer Response

    Thank you so much for your positive feedback! We truly appreciate you taking the time to let us know how Fred and our team did. We look forward to...


    Show Full Review

    FRED HEMMERICH, THE SALES ASSOCIATE, WAS PATIENT, CANDID AND ATTENTIVE TO ALL OUR NEEDS AND QUESTIONS. HE FACILITATED THE 'TEST DRIVE' PROCESS AND POINTED OUT ALL OF THE UNIQUE SAFETY FEATURES OF THE RAV 4. HE INTRODUCED US TO THE MANAGMENT, THE FINANCING PEOPLE AND THE DEALER OWNERSHIP, ALL OF WHOM WERE COURTEOUS AND DID THEIR MOST TO FACILITATE THE PURCHASING PROCESS. FRED ANSWERED ALL OF OUR TECHNICAL QUESTIONS, SENT E-MAIL LINKS TO INFORMATIVE U-TUBE VIDEOS ON THE RAV 4 FEATURES AND FACILITATED THE BUYING PROCESS. HE ALSO POSSESSES EXCELLENT TECHNICAL KNOWLEDGE ASSOCIATED WITH THE TOYOTA INVENTORY OF CARS. THE SHOWROOM FACILITY IS CLEAN AND OFFERS MANY AMENITIES, PHONE CHARGING, COFFEE AND DRINKS, READING MATERIALS AND TELEVISION. LASTLY, WE ENJOYED THE MEMORIAL DAY BARBECUE AND DRINKS.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your positive feedback! We truly appreciate you taking the time to let us know how Fred and our team did. We look forward to many more! Enjoy your new ride.


    Hide Full Review
  • Great time

    Me and my wife came in without the intent to buy a car right away. We had no pressure from any sales rep pretty much we were left to check out the...

    Dealer Response

    Thank you so much for your kind words and feedback. We are thrilled to hear that our team made it a truly positive experience for you. We look for...


    Show Full Review

    Me and my wife came in without the intent to buy a car right away. We had no pressure from any sales rep pretty much we were left to check out the car in peace. When we asked to have rep to run the numbers for fiancing he worked his end down to get the payment I needed without pushing me. To haggling I told him what I can afford and he made it work. Awesome experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words and feedback. We are thrilled to hear that our team made it a truly positive experience for you. We look forward to many more in the future. Enjoy your new ride!


    Hide Full Review
  • Buyer beware of Towne Toyota

    BUYER BEWARE *** Towne Toyota – where the “e” stands for “enter at your own risk” – Ledgewood, NJ. When a marketing person from Towne Toyota call...

    Dealer Response

    Dear Michele, I am sorry if your recent experience at Towne Toyota was unsatisfactory. We always appreciate any type of feedback, so for that than...


    Show Full Review

    BUYER BEWARE *** Towne Toyota – where the “e” stands for “enter at your own risk” – Ledgewood, NJ. When a marketing person from Towne Toyota called and told me that they would pay off my remaining 6 lease payments, and my over mileage allotment fee if I leased a new car, I was skeptical. I asked if this would be rolled into a new lease and was assured that it would not. Inside the dealership that day, this was confirmed by two other people. Guess what... I was charged nearly $3,300 over the advertised amount because the figures were hidden in the selling price. The sales person bragged about the wireless phone charger and how much I would like it, but as I was about to drive off the lot, he mumbled something about most phones not working on it, and walked away. Mine is in the “most” category. Don’t let the title “ 7inch Touch-Screen Scout GPS Link App” fool you. It’s not a Navigator as I thought, and you probably would too. Yet another lesson I learned the hard way. When I gave the dealership a poor survey, the Sales manager, Frank Giambattista called and said that aside from showing me how to use what little options I had, and explaining the sales contract, there was nothing he could do. He did tell me though that the Leasing Manager was terminated over his treatment of my “deal”. The owner of Towne Toyota, Susan Brauer even called. However, when I informed her that I wanted the $3,300 that the dealership buried into my loan without my knowledge, all communication from them stopped. If this is how they treat people who have purchased 3 cars in the last 6 years from them, how do they treat everyone else? Help me spread the word on how Towne Toyota treated me, so that people don’t go there and have same thing happen to them. They won’t make things right by me, but I don’t want them to do this to anyone else.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Michele, I am sorry if your recent experience at Towne Toyota was unsatisfactory. We always appreciate any type of feedback, so for that thank you. Our goal is complete honesty and transparency in everything we do. Should you have any further questions or concerns, please do not hesitate to reach out to us. Thank You, Towne Toyota


    Hide Full Review
  • Towne Toyota

    The service team at Towne Toyota is great and super accommodating I would never go anywhere else for service! I recently purchased my third toyota...

    Dealer Response

    Thank you so much for your kind words and feedback! We truly appreciate it. We look forward to seeing you again next time for the same great serv...


    Show Full Review

    The service team at Towne Toyota is great and super accommodating I would never go anywhere else for service! I recently purchased my third toyota, I wouldn't service or purchase anywhere else!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words and feedback! We truly appreciate it. We look forward to seeing you again next time for the same great service!


    Hide Full Review
  • Repairs and Maintenance

    We don't go anywhere other than Towne Toyota - for new cars and service - we have purchased 5 cars from them and every time there was no pressure ...

    Dealer Response

    Thank you for the great review! We truly appreciate your feedback, Greg. Thanks for choosing us for all 5 of your Toyota purchases! We are happy t...


    Show Full Review

    We don't go anywhere other than Towne Toyota - for new cars and service - we have purchased 5 cars from them and every time there was no pressure - and we will continue working with them.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review! We truly appreciate your feedback, Greg. Thanks for choosing us for all 5 of your Toyota purchases! We are happy to of assisted you. We'll see you next time! Enjoy your new vehicle!


    Hide Full Review
  • Great customer service

    Got a good deal ! Sales rep Marco is excellent I will recommend this dealership to my friends Always ask for Marco . He is the best!

    Dealer Response

    Thank you so much for your feedback! We're thrilled to see that Marco made a lasting impression for you and your car buying experience. We will se...


    Show Full Review

    Got a good deal ! Sales rep Marco is excellent I will recommend this dealership to my friends Always ask for Marco . He is the best!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your feedback! We're thrilled to see that Marco made a lasting impression for you and your car buying experience. We will see you again at Towne Toyota. Enjoy your new ride!


    Hide Full Review