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Reviews

Average Ratings

4.4
109 lifetime reviews.
  • Great experience! Great service! Great buy!

    We were looking for a new family van and Fred D. was a great help and gave us a lot of good advices. Thank you for hospitality and awesome experie...


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    We were looking for a new family van and Fred D. was a great help and gave us a lot of good advices. Thank you for hospitality and awesome experience. I'd definitely buy another car from him.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Buyer beware of Towne Toyota

    BUYER BEWARE *** Towne Toyota – where the “e” stands for “enter at your own risk” – Ledgewood, NJ. When a marketing person from Towne Toyota call...

    Dealer Response

    Dear Michele, I am sorry if your recent experience at Towne Toyota was unsatisfactory. We always appreciate any type of feedback, so for that than...


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    BUYER BEWARE *** Towne Toyota – where the “e” stands for “enter at your own risk” – Ledgewood, NJ. When a marketing person from Towne Toyota called and told me that they would pay off my remaining 6 lease payments, and my over mileage allotment fee if I leased a new car, I was skeptical. I asked if this would be rolled into a new lease and was assured that it would not. Inside the dealership that day, this was confirmed by two other people. Guess what... I was charged nearly $3,300 over the advertised amount because the figures were hidden in the selling price. The sales person bragged about the wireless phone charger and how much I would like it, but as I was about to drive off the lot, he mumbled something about most phones not working on it, and walked away. Mine is in the “most” category. Don’t let the title “ 7inch Touch-Screen Scout GPS Link App” fool you. It’s not a Navigator as I thought, and you probably would too. Yet another lesson I learned the hard way. When I gave the dealership a poor survey, the Sales manager, Frank Giambattista called and said that aside from showing me how to use what little options I had, and explaining the sales contract, there was nothing he could do. He did tell me though that the Leasing Manager was terminated over his treatment of my “deal”. The owner of Towne Toyota, Susan Brauer even called. However, when I informed her that I wanted the $3,300 that the dealership buried into my loan without my knowledge, all communication from them stopped. If this is how they treat people who have purchased 3 cars in the last 6 years from them, how do they treat everyone else? Help me spread the word on how Towne Toyota treated me, so that people don’t go there and have same thing happen to them. They won’t make things right by me, but I don’t want them to do this to anyone else.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear Michele, I am sorry if your recent experience at Towne Toyota was unsatisfactory. We always appreciate any type of feedback, so for that thank you. Our goal is complete honesty and transparency in everything we do. Should you have any further questions or concerns, please do not hesitate to reach out to us. Thank You, Towne Toyota


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  • Towne Toyota

    The service team at Towne Toyota is great and super accommodating I would never go anywhere else for service! I recently purchased my third toyota...

    Dealer Response

    Thank you so much for your kind words and feedback! We truly appreciate it. We look forward to seeing you again next time for the same great serv...


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    The service team at Towne Toyota is great and super accommodating I would never go anywhere else for service! I recently purchased my third toyota, I wouldn't service or purchase anywhere else!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind words and feedback! We truly appreciate it. We look forward to seeing you again next time for the same great service!


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  • Repairs and Maintenance

    We don't go anywhere other than Towne Toyota - for new cars and service - we have purchased 5 cars from them and every time there was no pressure ...

    Dealer Response

    Thank you for the great review! We truly appreciate your feedback, Greg. Thanks for choosing us for all 5 of your Toyota purchases! We are happy t...


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    We don't go anywhere other than Towne Toyota - for new cars and service - we have purchased 5 cars from them and every time there was no pressure - and we will continue working with them.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the great review! We truly appreciate your feedback, Greg. Thanks for choosing us for all 5 of your Toyota purchases! We are happy to of assisted you. We'll see you next time! Enjoy your new vehicle!


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  • Great customer service

    Got a good deal ! Sales rep Marco is excellent I will recommend this dealership to my friends Always ask for Marco . He is the best!

    Dealer Response

    Thank you so much for your feedback! We're thrilled to see that Marco made a lasting impression for you and your car buying experience. We will se...


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    Got a good deal ! Sales rep Marco is excellent I will recommend this dealership to my friends Always ask for Marco . He is the best!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your feedback! We're thrilled to see that Marco made a lasting impression for you and your car buying experience. We will see you again at Towne Toyota. Enjoy your new ride!


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  • Good customer service

    I will recommend this dealership to everyone Manager is really good and sales rep Victor he is excellent! Always ask for him.

    Dealer Response

    Thank you so much for your feedback! We are happy to hear you received the kind of service we strive for. We will see you next time at Towne Toyota.


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    I will recommend this dealership to everyone Manager is really good and sales rep Victor he is excellent! Always ask for him.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your feedback! We are happy to hear you received the kind of service we strive for. We will see you next time at Towne Toyota.


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  • Amazing!!!!

    Dave Decker was extremely friendly and helpful. Got me an amazing deal on a vehicle. Very grateful for the staff at towns Toyota.

    Dealer Response

    Robert, thank you for taking the time to provide us with this fabulous review! We are so pleased to know that Dave was so helpful to you and that ...


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    Dave Decker was extremely friendly and helpful. Got me an amazing deal on a vehicle. Very grateful for the staff at towns Toyota.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Robert, thank you for taking the time to provide us with this fabulous review! We are so pleased to know that Dave was so helpful to you and that you had such a positive experience at our dealership. Thank you for choosing us and we look forward to seeing you next time at Towne Toyota. Enjoy your new Toyota!


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  • Great service

    The staff was very friendly. I was greeted at the door and was helped right away. They made the buying process an easy as possible.

    Dealer Response

    Thank you so much for this great review, Candice! We truly appreciate you taking the time to let us know how we did. We are so pleased to hear tha...


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    The staff was very friendly. I was greeted at the door and was helped right away. They made the buying process an easy as possible.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for this great review, Candice! We truly appreciate you taking the time to let us know how we did. We are so pleased to hear that you had an enjoyable and stress-free experience at our dealership. Thank you for your business and we hope to see you again.


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  • Fred made the car buying experience a pleasure

    We went to the dealership to buy our Camry since they are on the Costco dealer list. We expected a good price but didn't know what else to expect...

    Dealer Response

    Cindy, we appreciate you taking the time to give us this wonderful review. We are so happy to hear that you had such a positive experience with us...


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    We went to the dealership to buy our Camry since they are on the Costco dealer list. We expected a good price but didn't know what else to expect. We were delighted with the buying experience thanks in large part to our salesperson, FredHemmerich. Fred understood and respected our buying motives and critieria. He showed us a number of models that met our needs and clearly explained the features and benefits of each vehicle. He has followed-up with us since the purchase to see if we have any questions or need any additional support. The entire T.own team was extremely helpful, led by Fred. It makes it easy to understand why Costco has selected them as a partner company.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Cindy, we appreciate you taking the time to give us this wonderful review. We are so happy to hear that you had such a positive experience with us and that Fred and the rest of the team were so helpful to you. Thank you for your business and we look forward to seeing you in the future. Enjoy your new Toyota Camry!


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  • I financed a car from town Toyota

    I bought a car for town Toyota a few months ago. I went in thinking my credit was going to be terrible and that I couldn't afford buying a new car...

    Dealer Response

    Thank you for the positive feedback. We're happy to hear that Freddy was able to find you a car that is perfect for you. We understand the hassles...


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    I bought a car for town Toyota a few months ago. I went in thinking my credit was going to be terrible and that I couldn't afford buying a new car. Freddy hemmerich got me in a pre owned Toyota in a few hours with a payment I could afford. I always drove a VW and now I'm sold on Toyota for life. I'll definitely trade in my car at towne Toyota and get a new one from them when the time comes.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the positive feedback. We're happy to hear that Freddy was able to find you a car that is perfect for you. We understand the hassles and stress that can come when purchasing a car, which is why we strive to make the entire experience pleasant and enjoyable. We hope you love driving around in your Toyota.


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