Toyota World of Newton

New 973-940-7712
Used 973-940-7712 Email Dealer

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Reviews

Average Ratings

4.8
Average based on 295 reviews
  • Great Sales Force

    Knowledgeable and friendly sales force that was very willing to spend the time to answer the many questions that we asked.


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    Knowledgeable and friendly sales force that was very willing to spend the time to answer the many questions that we asked.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great servie, clean facilities

    Very pleasant and very professional, answered all my questions, my car was ready within the time I was told it would be ready. I had 6 month maint...


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    Very pleasant and very professional, answered all my questions, my car was ready within the time I was told it would be ready. I had 6 month maintenance performed.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Innovative repair solution

    Aside from the comfortable facilities and pleasant personnel, your technician came up with an innovative solution to reattach my radiator cover

    Dealer Response

    Gregory, thank you so much for your excellent input! We strive to keep our guests satisfied and we're very happy to hear that this was achieved wi...


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    Aside from the comfortable facilities and pleasant personnel, your technician came up with an innovative solution to reattach my radiator cover

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gregory, thank you so much for your excellent input! We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If you need anything else in the future, please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Toyota World of Newton


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  • Exceptional All Around!

    My experience was exceptional at Toyota World of Newton! I always received prompt service and responses while discussing all my options with Dalt...

    Dealer Response

    Danielle, thank you for writing this amazing review of our dealership. Here at Toyota World of Newton, we strive to provide all of our patrons wit...


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    My experience was exceptional at Toyota World of Newton! I always received prompt service and responses while discussing all my options with Dalton Petit, Calvin Damon, and Tom Klose. The first person I spoke with was Dalton and he was able to show me all the features of the vehicles I was interested in. He was patient with all my questions and the length of time I took to decide on the final Rav4 Hybrid I purchased. Dalton was also very prompt in responding to my questions outside of my initial visit to the showroom. He definitely wanted to make sure I was getting all the information I needed. Calvin was able to speak to me more in depth about the Hybrid system and made sure I was fully aware of how it felt to drive such a unique car. I was able to take the Prius on an longer test drive to see its capabilities which further solidified my Hyrbid choice. Calvin was straight forward with everything we talked about, another great plus while working with him. Tom Klose was able to speak with me right before I decided on the Rav4, and he was able to help put my mind at ease with my decision. While the Prius was the most practical car for my lifestyle, I felt better sitting in the Rav4....and Tom as able to help me understand that I should enjoy the car outside of its practicality.....considering I will be for many many years! Between Dalton, Calvin and Tom, I felt very comfortable with the Rav4 Hybrid and I know I had the best possible experience purchasing my new car at Toyota World. I would highly recommend this dealership to anyone!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Danielle, thank you for writing this amazing review of our dealership. Here at Toyota World of Newton, we strive to provide all of our patrons with 100% customer satisfaction and it's a pleasure to hear that Dalton, Calvin and Tom did just that. Don't hesitate to call or stop in if you should have any additional questions or concerns. Best regards, Toyota World of Newton


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  • Expectations are always met and exceeded

    Expectations are always met and exceeded! The staff is friendly and professional. I have been going to Toyota World of Newton for years now and ha...

    Dealer Response

    Mary, we appreciate you giving us this review and 5-star rating! It is great to know you have been doing business with us for years now. We're gla...


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    Expectations are always met and exceeded! The staff is friendly and professional. I have been going to Toyota World of Newton for years now and have never been disappointed

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Mary, we appreciate you giving us this review and 5-star rating! It is great to know you have been doing business with us for years now. We're glad that we are always able to exceed your expectations! If there is anything more that we can do please come back and see us again. Take care! Best regards, Toyota World of Newton Team


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  • Toyota World of Newton

    This past July I took my 2010 Toyota RAV 4 to Toyota World of Newton for an oil change. While waiting, my husband and I were checking out the car...

    Dealer Response

    Theresa, we appreciate the time it took for you to share your experience with us. John is a valuable member of our team and we're glad to hear tha...


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    This past July I took my 2010 Toyota RAV 4 to Toyota World of Newton for an oil change. While waiting, my husband and I were checking out the cars in the show room. We really didn't need a new car, although we had over 100,000 miles on it, it was still in perfect running order and never gave us a single problem. I fell in love with a RAV 4 that was in Black Currant Metallic. My husband was very interested in the Hybrid model because we do a lot of driving. As we were reading the capabilities of the car, we were approached by a sales associate - John Mayo who mentioned that if we needed any questions answered he would be more than happy to help us. Well both my husband and myself began bombarding John with questions. We have bought many cars through the years and dealt with many sales associates, but I must tell you that never have we met a sales associate with as much knowledge, expertise, and patience as John. My husband and I are both in our 70's and technology has somehow passed us by. Questions that some salesmen may have laughed at, John explained and re-explained without hesitation. By the time my oil change was done, and we left the dealership, my husband and I were pretty sure we were going to buy the 2016 RAV4 Hybrid. If we had another sales person rather than John Mayo, our decision may have been different. Never once did John pressure us in any way. It was his knowledge of the car, his professionalism and his overall charisma that sold us. We went back to see John about 2-3 weeks later and ordered. Unfortunately, I was very disappointed when I found out the Hybrid RAV4 did not come in Black Currant. In the long and short of it, I suppose color takes a back seat when it comes to quality. The day my husband and I picked up our new car, John sat with us in the car for over an hour going over everything from front to back. Again, his patience was outstanding. Even I was annoyed with myself by the time we drove off. As I said before, we are not tech people and this new car has many features we have never seen before, let alone heard of. From time-to-time John will call to ask how we are making out with the car? He tells us to make a list of whatever we are not comfortable with and to come in to the dealership to see him, and he will explain everything until we are comfortable. Thanks to John and thanks to Toyota. I would recommend this dealer without hesitation to any and all of my friends and family.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Theresa, we appreciate the time it took for you to share your experience with us. John is a valuable member of our team and we're glad to hear that he was able to take care of you and your husband and accommodate your needs. We appreciate your recommendation and if you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Toyota World of Newton Team


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  • Regular tune-up service

    The courtesy and professionalism presented by your staff is appreciated. And your coffee is the best thing about waiting for my vehicle being ser...

    Dealer Response

    Linda, thank you for taking the time to submit this amazing feedback. Reviews like yours provide encouraging feedback and let us know we are meeti...


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    The courtesy and professionalism presented by your staff is appreciated. And your coffee is the best thing about waiting for my vehicle being serviced.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Linda, thank you for taking the time to submit this amazing feedback. Reviews like yours provide encouraging feedback and let us know we are meeting our team goals. We look forward to working with you in the future. Best regards, Toyota World of Newton Team


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  • Great Service

    Very quick and polite. The only thing was they called to say we were getting a oil change and it was not time to do that but our 15,000 mile chec...

    Dealer Response

    George, thank you for your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team...


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    Very quick and polite. The only thing was they called to say we were getting a oil change and it was not time to do that but our 15,000 mile check up was done and customer sevice gentlemen was very nice.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    George, thank you for your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Best regards, Toyota World of Newton Team


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  • Oil change plus.

    Vehicle received a check of battery, tires, brake pads and lines with the oil change. A written report received with invoice.

    Dealer Response

    Michael, thank you for this feedback and for choosing us for your vehicle's service needs. If there is anything more we can do for you, please com...


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    Vehicle received a check of battery, tires, brake pads and lines with the oil change. A written report received with invoice.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, thank you for this feedback and for choosing us for your vehicle's service needs. If there is anything more we can do for you, please come back and see us any time! Take care! Best regards, Toyota World of Newton Team


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  • Best Customer Service - and Product

    I've been dealing with Toyota and Betsy Marrero in particular for about a dozen years. She it the absolute best in knowledge, patience and profes...

    Dealer Response

    Leslie, thank you so much for taking the time to leave this wonderful review. Betsy is a valuable member of our team and she will be grateful to r...


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    I've been dealing with Toyota and Betsy Marrero in particular for about a dozen years. She it the absolute best in knowledge, patience and professionalism. I wouldn't think of going anywhere else.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Leslie, thank you so much for taking the time to leave this wonderful review. Betsy is a valuable member of our team and she will be grateful to read the nice comments you left her. We are more than happy to accommodate all of your needs and we are thankful to have you as a loyal customer. We look forward to seeing you again at your next visit! Best regards, Toyota World of Newton Team


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