Sussex Honda

(4.8) 997 reviews

Dealer on Cars.com since June 2014

Currently in stock!

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Today's Hours

Sales 9:00 AM - 9:00 PM
Service 8:00 AM - 7:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 7:00 PM
Sun Closed
Mon 8:00 AM - 7:00 PM
Tue 8:00 AM - 7:00 PM
Wed 8:00 AM - 7:00 PM
Thu 8:00 AM - 7:00 PM
Fri 8:00 AM - 6:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed

Reviews

4.8
997 lifetime reviews. Includes reviews of Sussex Honda from DealerRater.com
  • Sales Excellence
    July 2, 2014

    We were contacted by Donna, Internet Specialist and the availability of the vehicle was confirmed and a appointment was set. Upon our arrival I was st...unned by the ambiance of the building. There was no manic pressure or Salesman pouncing. We test drove our Odyssey, submitted our trade and had a clear evaluation. Our deal was closed by Greg Yuskaitis, Sales Mgr, and David Kolstad, Sales Consultant and we could not believe the pleasant attitudes of these two gentlemen. Upon signing all the documents Mr. Daniel Pole,Finance Mgr. made my family Sussex Honda clients for Life. Mario L.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Traveled to get this deal
    February 19, 2018

    Honest, easy deal. They met our needs. A family member bought here and recommended them as we were looking for a Honda and the family member said th...ere were plenty. He felt he received good service and a great deal. We drove 3 hours from Maryland to come up and purchase.

    Customer Service
    Quality of Repair
    Friendliness
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    Overall Experience
    Does recommend this dealer

  • Judy and Chuck are the dream team
    February 16, 2018

    When I first starting emailing Honda dealers looking for a new Accord I received a response from Judy Rawcliffe. Judy was great, emailed back quickly,... kept in contact but not 'too much' so as to be annoying. Very helpful. When I made the decision to stick with Sussex Honda, Judy introduced my husband and I to salesman Chuck Buchholtz, who was also great to work with. I knew I wanted an Accord Sport, manual transmission, in a "color" (Honda usually only has black, gray or white for manual drivers - not this year!!) and Chuck (with Judy's initial help) was able to find an Accord, manual, in red. Only 3 in the tri-state area but I now own one of them! The process was smooth and easy with no annoying 'sales push'. They knew what I wanted, I knew the price, and that was that. Great experience from beginning to end.

    Customer Service
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    Overall Experience
    Does recommend this dealer

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Service & Repair

Service Reviews

4.8

13 lifetime reviews of the Service Department.
Includes reviews of Sussex Honda from DealerRater.com

  • Excellent Service
    November 18, 2017

    Truthful, hard working guys who make sure to prioritize the drivers safety. No one is ???just another customer??? and they treat every car with TLC. I... trust them with my car more than anyone.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

  • Almost a three hour wait for an oil change and rotation.
    March 21, 2017

    We brought our daughter's 2006 Honda Civic for an oil change and tire rotation to this dealership. Since we reside in Sussex County we decided to onc...e again try the dealership's service dept. Today; my wife had a very uncomfortable experience. A simple oil change and tire rotation resulted in a 2 1/2 hour wait and they suggested to change the cabin filter. We granted permission to change the cabin filter but to our surprise they also replaced the air filter which amounted to approx. $120 for two filters & labor. Labor itself was $62.04..I replaced the air filter myself three months ago/$3,000 miles which took me less than a minute. They did not have the courtesy to show my wife the filters to be replaced as is other dealerships practice. The total bill for an oil change, tire rotation, two filters and wiper replacements came to almost $200. My wife was very stressed with this experience and we will no longer use this dealership's service dept. I strongly suggest that they attempt to further train their service dept employees the basics of customer service.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    Sussex Honda

    Thank you for taking the time to provide us with your feedback. I apologize that you had this experience at Sussex Honda. Having been in business for... over 40 years, our goal is to make sure that every customer receives the answers and attention they deserve and require and I¿¿¿m confident in our ability to meet or exceed your expectations in the future should you so desire. Unfortunately I don't have enough information from your original review to dive into the particular items in your repair order so if you'd like to discuss this further with our Service Manager, Tom, please feel free to give him a call at 973-579-3500. Thank you!


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Service Pricing
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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since June 2014

We've been a family-owned & operated business for over 43 yrs, and we've built a successful dealership based on the quality of our selection and mutual respect between ownership, employees, and customers. We have a huge inventory of new Honda models-the Civic, Accord, HR-V, CR-V, Odyssey, Ridgeline and Pilot, as well as a proven commitment to satisfying our customer needs-each and every time.

In fact, when you decide to purchase your Honda at Sussex Honda, you'll get more than just a new car. You'll also get complimentary oil changes from our factory-trained and certified technicians for as long as you own the car.
Sussex Honda
57 Hampton House Rd Newton, NJ 07860
New (855) 349-2545
Used (855) 342-6804
Service (973) 250-2638
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