Reviews

Average Ratings

3.6
105 lifetime reviews.
  • great service, respectful staff

    My first impression was with Marybeth over the phone, delightful, considerate and respectful of my time. She welcomed me to the showroom. When I...

    Dealer Response

    M. Imperiale, we are so pleased you enjoyed your visit to Open Road Cadillac!


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    My first impression was with Marybeth over the phone, delightful, considerate and respectful of my time. She welcomed me to the showroom. When I arrived I met cordial Chris from sales who was assisting another customer, but promptly introduced me to Carlos who is knowledgeable, transparent and genuinely interested in getting to know my needs. Took me from start to finish through the process. Very impressed. Greatly appreciated the follow-up call from Marybeth the day after purchase to thank me for my business, to offer any assistance and wish me Happy Holidays and good luck.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    M. Imperiale, we are so pleased you enjoyed your visit to Open Road Cadillac!


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  • Did not get back to me

    I worked with Mike and was looking to get a used Mazda 3. Although my credit was fine, I guess i didnt have a strong enough credit history to get ...

    Dealer Response

    Hello. Thank you for your review. We apologize for your experience. Can we reach out to you to discuss?


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    I worked with Mike and was looking to get a used Mazda 3. Although my credit was fine, I guess i didnt have a strong enough credit history to get a loan with out needing a cosigner or more money down (both which I wasn't able to do). He explained my situation to one of his managers and i was told they will continue to work on getting me approved. Its been almost a month now and no progress has been made. I cant even get a hold of Mike. Ive called/texted him many times and he hasnt gotten back to me. If you cant get it done for me thats fine. But at least text me and give me an update so i dont feel so left in the dark. But anyway, although he seemed like a nice guy in person (never felt pressured), the fact that he kinda ghosted me put me off to this place. Probably wont ever come back or recommend this place to anyone. Get back to me and maybe ill change my mind..

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello. Thank you for your review. We apologize for your experience. Can we reach out to you to discuss?


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  • My Favorite Car!

    I had wanted a Cadillac for the last 5 years and finally bought a 2015 ATS. This is my favorite car thus far and I traded in a Mercedes! The proce...

    Dealer Response

    Hello In Love With My Ats!, thank you; we appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. ...


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    I had wanted a Cadillac for the last 5 years and finally bought a 2015 ATS. This is my favorite car thus far and I traded in a Mercedes! The process to purchase the car was a little awkward since I wasn't financing through them but we worked everything out. It's been almost 2 years and she's still perfect. And that's saying something because I bought a high mileage, former fleet/sales vehicle. My uncle who lives in Queens recently traded in his 1000 year old DeVille for an XTS because he likes mine so much. Great sales and service all the way around. I highly recommend visiting if you're interested in a Cadillac.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello In Love With My Ats!, thank you; we appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!


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  • Horrible experience

    Paid about $10,000 for repairs because of 3 issues I was having with the car after an accident, was without a car for about 3 months, was horribly...


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    Paid about $10,000 for repairs because of 3 issues I was having with the car after an accident, was without a car for about 3 months, was horribly treated by the body shop manager and none of the original 3 issues had been repaired. After that, I took the car to another body shop, and they were able to diagnose and fix the issues for less than $1000 within 3 days!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Disappointed

    One year and a problem cannot be figured out. Now involving someone from Cadillac Board of Directors

    Dealer Response

    I'm sorry your experience hasn't been up to expectations. We truly want all clients to have a first in class experience. Please contact any of the...


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    One year and a problem cannot be figured out. Now involving someone from Cadillac Board of Directors

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    I'm sorry your experience hasn't been up to expectations. We truly want all clients to have a first in class experience. Please contact any of the management team so we can help and learn from it for the future.


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  • Service review

    The service was excellent. My appointment was on time. The people were friendly.

    Dealer Response

    Judy, thank you for the kind words about your time spent at the dealership. We as a team appreciate you and plan to always give you the same exper...


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    The service was excellent. My appointment was on time. The people were friendly.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Judy, thank you for the kind words about your time spent at the dealership. We as a team appreciate you and plan to always give you the same experience every time!


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  • Terrible

    Worst buying experience ever.. Complete bait and switch- run from this place

    Dealer Response

    Hi Unhappy Customer, we appreciate you taking the time to respond. The staff at Open Road Cadillac take our reviews very seriously. Please call o...


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    Worst buying experience ever.. Complete bait and switch- run from this place

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Unhappy Customer, we appreciate you taking the time to respond. The staff at Open Road Cadillac take our reviews very seriously. Please call our manager directly at (973) 538-5650 for ways we can work towards resolving these issues. We look forward to hearing from you soon.


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  • Great Customer Service!

    I have always leased vehicles, but this is my first Cadillac and Kristina couldn't have made the transition easier, we looked at numerous vehicles...


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    I have always leased vehicles, but this is my first Cadillac and Kristina couldn't have made the transition easier, we looked at numerous vehicles and she was so patient with me - made sure I had everything I needed and wanted! She was amazing to work with and the entire team at open road is just great! Thank you for everything.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience

    I bought a 2014 CTS a few weeks back at this dealership. Chris the Salesmen was very helpful and clearly knew all there was to know about the CTS....


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    I bought a 2014 CTS a few weeks back at this dealership. Chris the Salesmen was very helpful and clearly knew all there was to know about the CTS. The whole group that I dealt with; Including Omar the Pre-sales manager and David the finance manager, were very professional. I liked that the entire sales process was low-pressure. And by the way, Cadillac is starting to put out some really good American alternatives to the typical European trendsetters. Good job guys!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • great customer service

    responsive and honest, answered all my questions without hesitation, vehicle I was looking at was not a match but would have purchased it based on...


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    responsive and honest, answered all my questions without hesitation, vehicle I was looking at was not a match but would have purchased it based on conduct of the sales personnel

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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