I was initially contacted by Jack Tuminaro after I submitted an online request for additional information on a Corolla. Jack T provided the informatio...n I needed after several emails and phone calls. This initial interaction was a surprisingly pleasant experience. I was ready to come in to test-drive a vehicle and to discuss pricing. I arrived at the dealership and felt immediately welcomed at the reception desk. I did not feel "targeted". I was introduced to Marlon Roberts (Client Advisor) who was already aware of the communication I've had with Jack T and knowledgeable on the vehicle (features, pricing, etc.) I was interested in. We test-drove the car and came back to review some numbers (I did bring a calculator). I also met with Alvin Delgado (Sales Manager). He and Alvin were personable and easy to deal with. Everything was transparent with the pricing. Pricing was extremely competitive. I left the dealership (without much sales pressure) to review the sales offer at home. I returned a few hours later and finalized the purchase. I arranged to come in the next day at a specific time and drove off with my new car easily within 35 min after arriving at the dealership. This was a surprisingly pleasant and easy car buying experience.
Dear Jeff, Thank you very much for taking the time to write such a lovely review. We are thrilled that you had such a nice experience at our store. W...e feel extremely fortunate to have you as our customer, and we will try our hardest to be sure that your service experience with us is just as smooth. Warm regards and gratitude, Jason Ratti, General Sales Manager"
The car with cheap interiors , worst customer handling by both dealer and service center. Rude staffs. So far I have got tyres, trunk doors speakers,... glove compartment got replace in just 39000 Miles
Bought my highlander years ago with lifetime oil change certificate. It clearly states at least 2 / yr following the mileage recommendation (every 5k ...miles). Brought it in and was told i got my 2 oil changes this year. Read the contract to the svc rep and he said his mgr wouldnt let him do it. Strangely the mgr was unavailable. Asked for a call back from the mgr and strangely (again) i didnt get a call back. This is where the country is heading when companies refuse to honor clearly worded contracts. Oh yeah, my prev oil change took 1.5 hrs with an appt. Make your own decision if you want to do business here
I just parchased rava4,2016 from KEN BEKAR.he was great.i enjoyed working with him.we will be back for my future car with this dealership.KEN was very... enthusiastic,went over the technical details of the car carefully with us &explained in cat very well.he make our whole process was so quick &simple! Thx for everything Ken.¿¿¿
This is my go to dealer for my toyota purchases. Friendly staff that makes it easy to buy or lease. Honored the price they promised on both of my purc...hases. Will be back again for my 3rd purchase from this dealership.
Robert Morath, Thanks you for walking us through the sometimes painful process of purchasing a vehicle. You delivered on your promises, guided us thro...ugh the process and delivered incredible follow up. Thanks for your integrity, that is rare. I highly recommend Robert and Toyota of Morristown, they will earn my future business and referrals. Thank you.
Debra Sanone – She made this entire experience worth the 20 mile ride to the dealership. Got us a great deal, thank you Debra.
Just purchased a 2016 RAV4 from Robert Morath. Robert was a pleasure to work with as he was knowledgeable, answered all my questions and I did not fee...l pressured into any transaction. He was great, even after the sale of my car, with follow-up phone calls to check-in and make sure everything was going well. I enjoyed working with Robert so much that I sent a friend over to meet with him and she walked out with a 2016 RAV4 as well. Overall, a smooth and pleasant experience.
Nobody likes using their valuable time and money on car repairs, but the staff at Toyota of Morristown do their best to make this generally unpleasant... occasion as painless as possible. Every staff member I interacted with was friendly and courteous, and while I sat and waited for my car, I observed nothing but the same as I watched the staff interact with other customers... this includes the employees checking in the cars, the staff helping guests inside, and the technicians themselves. On this particular occasion, I had the pleasure of being helped by both Judy Forsyth and Alex. They always provided me with thorough and accurate estimates before doing any repairs, explained what and why each repair was needed, and did so without adding stress, pressure, or intimidation to the experience. And the waiting areas are spacious and comfortable, with amenities like wifi, coffee, and snacks. Even though they service all different car makes, I was so impressed by Toyota of Morristown that it will actually make me consider buying a Toyota for my next car, just to know that I can rely on their care and expertise. Thanks again!
Everyone is extremely professional and friendly from the minute you arrive!! Service is fast and HONEST! No unnecessary work done to over charge you......much appreciated!