[{"id":252432,"firstName":"Tina","lastName":"Tomczak","titleText":"Sales Floor Manager","shortBioText":"When not working love spending time with my family.\r\n\r\n\r\n\r\n\r\nHow long have you been in the business: 12 Years\r\n\r\n\r\n\r\n\r\nHow long at Mall Chevrolet: 6 Months\r\n\r\n\r\n\r\n\r\nFavorite Chevrolet vehicle and why: The Chevy Cruze is a safe vehicle that looks great & has great features & fuel economy!\r\n\r\n\r\n\r\n\r\nWhy Do You Work at Mall Chevrolet: It is a great working atmosphere & it has a very friendly and professional staff.\r\n\r\n\r\n\r\n\r\nMost Fulfilling Customer Experience: I thoroughly enjoy interacting with service customers on a daily basis. I make sure they were completely satisfied with their visit.","emailTxt":"tinat@mallchevy.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":62,"imageUrl":"https://cdn-user.dealerrater.com/images/3c12ff4d92ad.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":146537,"firstName":"Joe","lastName":"Jainnini","titleText":"Vehicle Exchange & Finance","shortBioText":"Love hot rods, riding motorcycles & spending time with my good family.\r\n\r\nHow long have you been in the business: 22 Years\r\n\r\nHow long at Mall Chevrolet: 1 Year 1 Month\r\n\r\nLanguages spoken: English\r\n\r\nFavorite Chevrolet vehicle and why: 2014 Corvette - Style and Power\r\n\r\nWhy Do You Work at Mall Chevrolet: Like Chevrolet - Great dealership to work in.\r\n\r\nMost Fulfilling Customer Experience: Getting a customer in a vehicle they love - who really needs one - and did not think they would qualify.","emailTxt":"joej@mallchevy.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":44,"imageUrl":"https://cdn-user.dealerrater.com/images/97e1a8ed7d91.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":146544,"firstName":"Ben","lastName":"Bangura","titleText":"Sales Consultant","shortBioText":"I like to work with people. I'm a fun loving and caring individual. I like to read, travel & am a fashionite. What really is important to be - GOD - FAMILY - CAR SALES.\r\n\r\nHow long have you been in the business: 12 Years\r\n\r\nHow long at Mall Chevrolet: 5 Years\r\n\r\nLanguages spoken: English & Creole\r\n\r\nFavorite Chevrolet vehicle and why: Malibu - Room, Ride & Gas Mileage.\r\n\r\nWhy Do You Work at Mall Chevrolet: Family oriented atmosphere. Great products - both new & pre-owned.\r\n\r\nMost Fulfilling Customer Experience: Positive feedback from customers no matter what the circumstance.","emailTxt":"benb@mallchevy.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/7be09ab12ea7.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":145914,"personPtyId":40169306,"firstName":"Craig","lastName":"Colender","titleText":"General Manager","shortBioText":"I have been married for 29 years to my wonderful wife Susan and we have three daughters and two grandsons, Malcolm and Jack. I am a committed (not talented) golfer and I look forward to teaching the game to my grand kids.\r\n\r\nHow long have you been in the business: 28 Years\r\n\r\nHow long at Mall Chevrolet: 1 Year\r\n\r\nLanguages spoken: English\r\n\r\nFavorite Chevrolet vehicle and why: Corvette - Fast, Fun to Drive and Makes an Old Man Like Me Feel 20 Years Younger\r\n\r\nWhy Do You Work at Mall Chevrolet: I'm thrilled to have the opportunity to help create a dealership experience that is second to none. At Mall, we are all committed to constant improvement and delighting our customers. It's a fun place to work.\r\n\r\nMost Fulfilling Customer Experience: Helping my daughters with their first cars and seeing how excited they were.","emailTxt":"craigc@mallchevy.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/b608beb9164b.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":146535,"firstName":"Jim","lastName":"Wagner","titleText":"BDC Manager","shortBioText":"3 daughters and now 3 grand children they are my whole life. Loving every minute with them. Hobby is thoroughbred horse racing.\r\n\r\nHow long have you been in the business: 35 Years\r\n\r\nHow long at Mall Chevrolet: 3 at Mall - 15 with Ownership\r\n\r\nLanguages spoken: English\r\n\r\nFavorite Chevrolet vehicle and why: Camaro Convertible - So my hair can blow in the wind.\r\n\r\nWhy Do You Work at Mall Chevrolet: Great staff, fun place to work...always accommodating.\r\n\r\nMost Fulfilling Customer Experience: Enjoy helping customer get out of the old card and into the new. Watching the emotional goodbye to old car & the joy of getting the new Chevy. I have had so many wonderful experiences in this great business it would take a week to list all.","emailTxt":"jimw@mallchevy.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/9f5a66086dbd.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":145918,"personPtyId":40169364,"firstName":"Betty","lastName":"Gray","titleText":"Customer Experience Manager","emailTxt":"bettyg@mallchevy.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/6a6b81023a25.jpg","drDealerId":8847,"dealerEmpStartDtUtc":"1325376000","industryStartDtUtc":"915148800","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":337880,"firstName":"Robert","lastName":"Carbone","titleText":"Sales Consultant","emailTxt":"bobc@mallchevy.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/83b2b94c165a.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":247292,"firstName":"Rowland","lastName":"Haines","titleText":"Sales Consulant","shortBioText":"Love fishing & spending time with my family.\r\n\r\n\r\nHow long have you been in the business: 33 Years\r\n\r\nHow long at Mall Chevrolet: 20 Years\r\n\r\nLanguages spoken: English\r\n\r\nFavorite Chevrolet vehicle and why: Z28 Camaro reminds me of my first car.\r\n\r\nWhy Do You Work at Mall Chevrolet: Great place to work for.\r\n\r\nMost Fulfilling Customer Experience: When I see them outside the dealership and they're happy with their car!!","emailTxt":"rowlandh@mallchevy.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/3901ba4307e9.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":311956,"firstName":"Orlando","lastName":"Rodriguez","titleText":"Sales Consultant","emailTxt":"OrlandoR@MallChevy.Com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/3656e5ca14d9.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":352759,"firstName":"Derek","lastName":"Smith","titleText":"Sales Consultant","emailTxt":"dsmith@mallchevy.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/7b03e9199c04.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":311967,"firstName":"Mike","lastName":"Brault","titleText":"Sales Consultant","emailTxt":"MikeB@MallChevy.Com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/20e6b7e5690b.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":398023,"personPtyId":40187242,"firstName":"Alex","lastName":"Nuzzi","titleText":"Finance Manager","emailTxt":"alexn@mallchevy.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/a931cddac0b4.jpg","drDealerId":8847,"dealerEmpStartDtUtc":"1438387200","industryStartDtUtc":"1117584000","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":398024,"firstName":"Joe","lastName":"Perri","titleText":"Sales Consultant","emailTxt":"jperri@mallchevy.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/d66d1ac6f9df.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":146543,"firstName":"Dan","lastName":"Reilly","titleText":"Sales Consultant","shortBioText":"Married over 28 years to a beautiful woman and have 3 beautiful daughters & 1 fantastic granddaughter. Love people - making them laugh - Enjoy family time and a good meal. Enjoy learning new things - Travel - Experience new cultures.\r\n\r\nHow long have you been in the business: 16 Years\r\n\r\nHow long at Mall Chevrolet: 4 Years (12 at Mall Chrysler)\r\n\r\nLanguages spoken: English\r\n\r\nFavorite Chevrolet vehicle and why: Cruze & Equinox - Fuel efficient & style.\r\n\r\nWhy Do You Work at Mall Chevrolet: Loyal - love product - The way they treat and respect customers - People friendly!\r\n\r\nMost Fulfilling Customer Experience: Helping someone accomplish their goal in getting into their new vehicle. Selling Jon Runyan two Camaro's. Selling Hollywood Tans 8 cars in 1 day!","emailTxt":"danr@mallchevy.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":79,"imageUrl":"https://cdn-user.dealerrater.com/images/98f16bf281ef.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":167299,"firstName":"Steve","lastName":"Rosenberg","titleText":"Sales Consultant","shortBioText":"Married 37 years, 2 grand children, active with wife in various juvenile causes including diabetes, deaf & hard of hearing, autism. Upbeat & love helping people.\r\n\r\nHow long have you been in the business: 12 Years\r\n\r\nHow long at Mall Chevrolet: 4 Months\r\n\r\nLanguages spoken: English & Sign Language\r\n\r\nFavorite Chevrolet vehicle and why: 2014 Corvette Stingray - Knockout, Styling, Performance, Unbelievable & Priced Well Under Competition in Same Segment.\r\n\r\nWhy Do You Work at Mall Chevrolet: Top dealer in region. Deep inventory. Opportunity to sell. Great management.\r\n\r\nMost Fulfilling Customer Experience: Back in 2008 sold a Tahoe to a customer who subsequently purchased 4 more vehicles for family members including daughter & wife. This gentleman is a pastry chef by trade & sound up designing & made my daughters wedding cake as a gift. We are now lifelong friends.","emailTxt":"stever@mallchevy.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/e50afd4fe223.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":146542,"firstName":"Jim","lastName":"Borgmann","titleText":"Sales Consultant","shortBioText":"I'm married to my wife for 18 years. Have two children my daughter Amanda is 15 and my son Jimmy is 10. Into all water sports, like to watch Philadelphia Eagles & Phillies.\r\n\r\nHow long have you been in the business: 16 Years\r\n\r\nHow long at Mall Chevrolet: 15 ½ Years\r\n\r\nLanguages spoken: English\r\n\r\nFavorite Chevrolet vehicle and why: Camaro - was my first car a 1970\r\n\r\nWhy Do You Work at Mall Chevrolet: I've always loved cars, my father got me into them when I was young. I like helping people in the community purchase vehicles and have them come back again and again.\r\n\r\nMost Fulfilling Customer Experience: I like helping families in need of a vehicle. Picking the right one to fit their needs and budget.","emailTxt":"jimb@mallchevy.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":50,"imageUrl":"https://cdn-user.dealerrater.com/images/96fcad80dc7a.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":278308,"firstName":"Dante","lastName":"Vannicola","titleText":"General Sales Manager","emailTxt":"dantev@mallchevy.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/b1048570c2e4.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":352763,"firstName":"Mike","lastName":"Edwards","titleText":"Finance Manager","emailTxt":"mikee@mallchevy.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":311970,"firstName":"Robert","lastName":"Rae","titleText":"Sales Manager","emailTxt":"RobertR@MallChevy.Com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/da4287c601cd.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":202951,"firstName":"Keith","lastName":"Lott","titleText":"Service Advisor","shortBioText":"keithl@mallchevy.com 856-662-7001\r\nEnjoy spending time with my two children (Joielle who is 5 and Cire who is 13) along with shooting hoops and exercising.\r\n\r\n\r\nHow long have you been in the business: 18 Years \r\n \r\nHow long at Mall Chevrolet: 2 Years \r\n \r\nLanguages spoken: English \r\n \r\nFavorite Chevrolet vehicle and why: 1981 Chevrolet Chevette Yellow - It was in the movie House Party and that's why I first loved Chevrolet. \r\n \r\nWhy Do You Work at Mall Chevrolet:\r\nThe environment along with the great customers are what drives me to be better for not only myself but the dealership.\r\n\r\nMost Fulfilling Customer Experience:\r\nSent a tow truck to help an older woman who broke down on the side of the road. Had our shuttle driver take her home while her vehicle was being worked on and was able to take care of her issue with little to no issue. She's now my customer for life.","emailTxt":"keithl@mallchevy.com","combinedEmpAvgRatingNbr":4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/d99d4b63e72d.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":444287,"firstName":"Daniel","lastName":"Trinidad","titleText":"Sales Consultant","emailTxt":"danielt@mallchevy.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":438766,"personPtyId":40191879,"firstName":"John","lastName":"Donofrio","titleText":"Service Manager","emailTxt":"johnd@mallchevy.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":438768,"personPtyId":40191881,"firstName":"Andy","lastName":"Romanchak","titleText":"Service Consultant","emailTxt":"andyr@mallchevy.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":444110,"personPtyId":40192154,"firstName":"Diego","lastName":"Melendez","titleText":"Sales Consultant","emailTxt":"diegom@mallchevy.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":8847,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 8:00 AM - 8:00 PM

Mall Chevrolet Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2014

While all Chevrolet dealerships offer exceptional Chevy vehicles, at Mall Chevrolet you'll find a little "something extra" to make your car buying experience unforgettable. Our friendly, professional staff has been delivering an award-winning combination of top-quality and competitively priced new Chevy vehicles, used vehicles,and GM Certified Pre-Owned vehicles for over 40 years in New Jersey and Philadelphia, PA.

...



We take pride in what we do and it shows. Ranked as the #1 Southern New Jersey Chevrolet dealership for sales and customer service, Mall Chevrolet is known from Turnersville to Philadelphia as the first choice for a new Chevrolet!

"We Sell Chevys For Less!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
688 lifetime reviews. Includes reviews of Mall Chevrolet from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 12, 2018

    Refused to show a carfax, kept sending ne info from when the car had 302 miles on it. Played the used car sales people games.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (856) 254-2370 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 1.0 out of 5
    August 31, 2018

    On August 29, 2018 I made an appointment with Mall Cherolet at 4:45 pm close to that maybe 5 o'clock at the latest any how I made the appointment with... a lady name Monique she made sure the car was available for the appointment after I got off work picked up my daughter from work an dropped her off an picked up my fiance we arrived at the dealer ship around 710-715nish pm we were well greeted they told me the car was ready the salesman they appointed me introduced himself to me an my fiance then proceeded to take us to look at the car at first I really could not beleive my eyes when he said this was the car he was bringing me to see what was so amazing to me was how dirty the car was on the outside the dust an dirt on the vehicle was so thick you could sweep it up with a broom an dust pan not only that, ther was grass clippings all over the head lights an bumper that seem to be baked into the paint an glass the reason I say that because i attempted brush it off an a lot off it would not move so that alone led me to think this car has been here dirty like this for along time so i said well lets look at the inside of the car when we looked in the vehicle shocked at what we saw on driver an passengers side of the vehicle dirt all in the leather of the front seats not only there it was dirt all in an on the door panels of the vehicle an a old water bottle in the door on the passenger side of the vehicle now I got a little upset that they would have the xxxxx to show me a vehicle this dirty first of all then have the audacity to try an charge me $25,000 for the vehicle when car is online on cargurus website as high priced by almost $2000 so I complained to the manager about it an he could only make me this offer to so call make amends for the situation was free certfied preowned warranty that cost $3000 over the car price when we all know that the dealership pays less than a $1000 for ther warranty well me being the fool that i am made an offer for the car it's a 2017 chevy impala premiere dirty what an upsetting experience that was ,good luck to you guys out there car shopping don't go to Mall Chevrolet in Cherry Hill, NJ they suck!!!!!!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Daniel Trinidad

    Sales Consultant

    NOT RATED

  • January 18, 2018

    Made an appointment over the internet came in took care of my car right away very professional

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    August 7, 2018

    I scheduled an online appointment for an oil change, tire rotation, and additional services in the 'Need something else?' section. In that section,... I mentioned programming a new key fob, inspecting the weatherstripping, torquing the trunk latch I recently installed, and verifying rear frame OKAY while on the lift since I had a recent *minor* bump while at a traffic light. I promptly arrived at my appointment time, sat down, and was immediately told all they could perform was the oil change and tire rotation - additional services are only available during the afternoon, despite the online screen allowing me to select the 'Need something else?' option, entering text, and then letting me select evening appointment windows. I had a coupon for around $33 for the oil and tires, so I proceeded despite my disappointment and handed over my keys. While in the waiting room, I looked up to gaze at the sudden downpour, and noticed my trunk wide-open. I leapt from my seat to shut it (no one else seemed concerned), and when I brought it to their attention, I was met with "I didn't do that." Instead of correcting them, I calmly said, "No problem" and returned to the waiting room, where I waited, and waited, and watched teen Jeopardy and Wheel of Fortune from start to finish. Someone eventually spotted me slinking over in my chair alone in the waiting room, which prompted someone else to stop in with a hasty 'Sir, your car is ready.' I went to pay the bill, but it seemed high - they rang me up for another customer's transaction. They rectified the mix up, but still charged me $20 over the coupon price - perhaps I didn't read the asterisk terms & conditions close enough, but still not quite sure. These are all honest mistakes. I would be content to let them all go if they made ANY effort to right their wrongs, at the least they could offer to program my new key fob at no charge for the inconvenience of their misleading web site scheduling process. They could have probably accomplished that while they were trying to reset the "oil change minder" on my vehicle, which does not exist on my model. I waited two hours for a SCHEDULED oil change and tire rotation. My usual guys did it in 40 minutes when I showed up once unannounced, and since not having a Tech2 is just as effective as having one but refusing to unlock the key fob, I plan to take my business elsewhere for any non-Tech2 dependent services.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (856) 254-2370 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 1.0 out of 5
    August 3, 2018

    Customer service is the worst. Had an issue 4 weeks after purchasing a 2013 Nissan Frontier that should have been caught when they did their 100 plus multi... point inspection & because it wasn???t, I was sold a defective vehicle. Instead of correcting the problem & not charging me, I was charged for the tow & for part of the repair. Management wouldn???t help me & said, if you don???t pay the bill, you won???t get your truck. The customer service is horrible. I will NEVER go there again for anything! Horrible!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jim Wagner

    BDC Manager

    (5.0) 29 reviews

    Mike Brault

    Sales Consultant

    (5.0) 11 reviews

    Mike Edwards

    Finance Manager

    (4.7) 33 reviews

    John Donofrio

    Service Manager

    NOT RATED

  • 1.0 out of 5
    August 2, 2018

    Bought a 2013 Nissan Frontier from mall Chevy 5 weeks ago & a week ago the truck got extremely loud and lost power so I called them & after getting... a run around for an hour they told me to call the towing company that they use & the truck was towed to the dealership. Turns out the weld that holds the manifold to the pipe broke. From the day I bought the truck it was loud, but since it was my 1st Frontier, I thought it was normal, but after the repair, the truck is much quieter. They said they did a 100 plus point inspection & if they actually did, they would have noticed the weld barely holding the manifold to the truck & would have fixed the issue before putting it up for sale. Because of their negligence, they charged me for the tow & part of the repair & when I questioned management, they told me I wasn’t getting my truck until the bill was payed. Worst customer service at a new car dealer I ever experienced. Horrible!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (856) 254-2370 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 1.0 out of 5
    July 7, 2018

    I BOUGHT A 2008 FORD EXPLORER AND BOUGHT EXTENDED WARRANTY THE SUV HAS A PROBLEM THAT IT RUN HOT AND THEY STILL ARE UNABLE TO FIX. THEY MADE PROMISES THAT... THEY DIDNT KEEP MY SALESMAN BOB PROMISED TO FIND THE SECOND SET OF KEYS AND TO THE KEYLESS ENTRY CODE DIDNT HAPPEN .THEY ALSO SAID THEY WOULD PROVIDE A LOANER CAR DURING MY REPAIRS THEY ATTEMPTED,HAD THE CAR A WEEK AND THEN TOLD ME IT WILL HAVE TO BE SENT TO A FORD DEALER THERE FOR ANTHER WEEK STILL NOT FIXED AND THEY DONT RETURN ANY CALLS

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (856) 254-2370 to discuss your concerns, as your satisfaction is of utmost importance to us.


    Worked with:
    Robert Carbone

    Sales Consultant

    (4.8) 21 reviews

  • 1.0 out of 5
    June 16, 2018

    Not a place to buy a car. Typical salesman. They act like they care but they don't. Never go here without a man with you. They like to make woman... look stupid.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    At our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning more a...bout your particular situation. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Mall Chevrolet (856) 254-2370

  • 1.0 out of 5
    June 4, 2018

    I was recently a customer at Mall Chevrolet in Cherry Hill, NJ. I have been traveling there from Wildwood, NJ for a few days for them to service my car... and figure out the problem. After my car being there for a few days they told me it was the battery which I had them replace. Upon receiving my car back I noticed that there was a cut in my seat. After confronting them about it, they proceded to tell me that they would fix it. After the upholstery guys (3 of them) said they couldn???t fix it because of the type of seat it was they told me they were not going to fix it, but after heated discussions they then told me they would order me one. Well it has been over a week now and not one person has gotten back to me nor did they ever fix the problem I was originally there for in the first place. Nor have they returned any of my phone calls. Along with personally messaging one of the service workers. Thank you for your time and patience.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
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    Worked with:
    John Donofrio

    Service Manager

    NOT RATED

  • 5.0 out of 5
    May 24, 2018

    Great service. Would recommend. Easy process. Will definitely be back.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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