It's clear Liberty Toyota has a habit of lying. They offered an amount based on my emailed request for a total price including all fees, documentation... and taxes for a particular car. After I arrived and had the car checked by a mechanic they said the price I was given is not what they would really offer and they were raising it $1300. After reading other 1 star reviews it's apparent this is a habit with Liberty Toyota and they deliberately lie to get people to take the time and come in. Evidently they think some percentage of those people will accept the increase. He let a manager of Liberty Toyota sales know about my objection and I then heard the manager tell the salesman, "He likes the car, add the $650." They thought I'd allow them to raise their offered price $650 instead of $1300. Needless to say, I walked and got a good deal elsewhere. Don't put up with liars.
So my first time buying a used car, after leasing 6 new ones throughout my lifetime I must say Liberty was a great experience. Honest, true to their word... on pricing, quoted fees, quality of the car I bought and professional and courteous staff. Sandra, Andrea, Dave and Steve After shopping for a used car for weeks in Northern NJ and NYC area and going through a nightmare of an experience, with lies, misrepresented pricing, extraordinary fees ( such as a $749 - 125 point inspection on a used Audi to be done by Chrysler Jeep (: plus thousands more. Just one example - after I dealt with 8 dealerships. It was refreshing to have this degree of professionalism, cleanliness, kindness, and integrity. I drove 70 miles from NNJ and purchased a car from them. I am relieved and happy! Thanks!
Don't even waste your time! I drove over an hour and a half to get down here with a firm price from the salesman in writing. Just for them to have to pull... a bait and switch and wanted charge me an extra $2000! This is not the way to do business, if you set a price with somebody you shouldn't change it just because you want to make more money I suggest you look elsewhere for a Toyota Do not use Hiram Vazquez as your salesmen . He gave me a price in writing, then changed it after we drove an hour and a half to get there, wanting $2000 more! also they add things to there vehicle you shouldn't pay for! example would be this flashing brake light. they want to chat $1000 for this item . if you look on amazon you can get the bulbs that do the same thing for $20!
$450 for vinyl pinstripes, $450 for door edge guards - are they nuts. They added over $1500 from their advertised prices on stuff that wasn't worth $50... just to pad the profits. Makes you wonder what the rest of the store is like.
DO NOT USE THIS DEALERSHIP. The sales force is rude. As soon as you sign the papers they no longer treat you like a customer (they barely did before).... They offer services that they ultimately can’t do or would rather you do them (PA title searches). They are rude and do not communicate effectively amongst each other so they end up calling and saying you haven’t called when in fact you spoke to someone very recently. Do not purchase from here , it has been xxxx and back to be done with them. NEVER buying from here again. General Sales manager is no help what so ever and doesn’t listen to your complaints, only defends sales people. AVOID LIBERTY TOYOTA.
I came to this dealership to trade my Toyota Avalon and buy a new rav4 2019 but I found myself in front of a manager who was extremely rude and aggressive... towards me because I was simply trying to make him understand about my budget. he even went further when he saw that I have a credit card in my wallet and told me that for the down payment I can use the credit card. Sir manager, as an Armenian, you will recognize me, it is not at all your business if I have credit cards or not in my wallet or not! It’s none of your business. second, you discriminated against me during the trial of my purchase because you were upset with the way I negotiated against my budget that I could bear. You treated me differently than other customers! Yes and your colleagues except Mr SUMAIR SHEIKH. I am so disappointed to buy a car this morning from your dealership. You still need a lot to learn and I suggest you to visit one of the Toyota dealership in California, in the city of Glendale where there are a huge Armenian community et you will see how the MANAGERS treat customers in full equality! Sir, I have a dignity and a personality with a PhD degree and I don’t let anyone treat me as you treated me yesterday. I can even go further in term of law, but I am not going further! I really hope that you hear my words and change your behavior. Because simply you are so ignorant and rude specially to the foreigners. You will get a surprise when it comes to Toyota purchase feedback! I don’t make a gift either.
Came in after work during the week talked to Marvin and he did excellent job working with us was busy and he stayed there after hours to help finish deal... that day so can drive car home same day we left at 12 am with our car!
I would want to give it a 0 rating but this site doesn't allow 0 so 1 star. I saw a certified pre owned 2018 CHR XLE which they marked it for 18,300$ online.... Spoke to the online rep and confirmed its XLE (Brand new XLE is 25,000$ which would mean this was a good deal). Drove down to the place and the dealer tells me that this car is XLE from 2018 whcih means its an LE from 2019 version. I told him its a rip off for me since i am offered a deal from another toyota for a brand new 2019 CHR LE at 20,000$. The dealer (Mr Hiram) yells at me and says its impossible for someone to sell the car for 20k which would mean they will be selling it for the price less than they have purchased for. I show him the proof (Luckily I had a pic of the quote from this other toyota place) and the dealer mellows down and says that he can offer a better deal!!! (The person who yells at me telling me the deal i just now told was a lie and was not possible is now ready to sell me a same new car for a little reduced price than the other place.) I am already pissed and wanted to leave but as usual the Manager comes out. I have never seen someone as rude as this filthy little manager of this place. He tells me that he can give a rebate of 5000$ if i agree to purchase the car that night (buy this time I have already told both the rep and the manager that i am just looking and not interested in buying it tonight) . I thought that was a joke and i laughed and said "Then may be i'll buy it". To which the manager who is such a mean old fellow says "The way we do business here is that if you are willing to buy at this time only then we will give you offers". (In a very serious threatening tone!!)he also said that if I "may" buy the car then he "may" offer me the rebate. at this point i was done with this bull crap of a place so i said "Then may be I am not interested". After listening to this he just got up and rushed out and let his dealer take care of the rest. IS THIS HOW YOU TALK TO YOUR CUSTOMERS?IS THIS HOW YOU DO BUSINESS? To threaten and ask your customers to finalise a deal that night or else no Rebate.I WOULD RATHER PAY MORE AND GET A CAR FROM A PLACE WHO TREAT ME RIGHT THAN ACCEPT 5K REBATE AND BUY FROM THIS PLACE WHO TREAT YOU LIKE TRASH. I am happy to say that I have made a deal with another toyota showroom (Princeton Toyota) who treat their customers right. They did offer me good rebates, good conversations and most of all Respect which is lacking in this god awful place they call Liberty Toyota . The manager and the dealer should learn a good lesson on how to communicate with people be it customers or no. BEWARE PEOPLE, IF YOU WANT TO BE TREATED WITH RESPECT THEN AVOID LIBERTY TOYOTA, GO TO ANY OTHER PLACE BUT THIS.
Angel, our salesman was great! He had to consult with others to give us the price we wanted since we had shopped around and was getting a better price.... Then we met Fred, who was ok. Out of nowhere comes the sales manager Ahsan Haseeb who seemed steamed at the price we were asking for. He was VERY unprofessional!! He needs to be taught how to speak to customers! Because of his outburst, we refused to give liberty toyota our business and gave it to lawrenceville Toyota!
I am a member of USAA, I use them for almost all of my banking because their customer service is outstanding. I decided to use their car-buying service... because I hoped they would connect me with a dealer which would be a reflection of their own outstanding service. Was I ever wrong. I live in New Hampshire but I'm currently doing contract work in the NYC area for a few months. Due to a military related injury of my left knee, driving in NYC area traffic in my manual transmission commuter car has been taxing so I decided to purchase a used car with an automatic. I found a car I was interested in at Liberty Toyota Scion through the USAA car buying service and spoke with the internet sales manager, Sandra. I agreed to their asking price and their dealer fees and said I would be paying half in cash and financing the rest. Sandra then had Angel Arroyo take over the sales process. Angel agreed to take a deposit on the car and I told him I would come in two days later to make the purchase. The day after making the deposit I decided to just purchase the vehicle outright with a bank check to make it easier for everyone and emailed Sandra my plan since I did not have Angel's email address. Because of the fact that I live in New Hampshire and also use a small local bank there, I left work on Wednesday and drove 8 hours to my home town so I could visit my branch Thursday morning and get a cashier's check for the purchase price of the vehicle (A little over $10,000). This also required me to take the day off from work on Thursday which was worth it even though I don't get paid for days I don't work as a contractor. I picked up my bank check late Thursday morning and called Angel to say I was on my way but might not get there until an hour or so before closing time. We then agreed to meet first thing Friday morning to make the purchase. I continued on my drive and just about two hours into my 8 hour drive I received an email from Angel saying the car was sold and that basically my deposit didn't matter. I would have appreciated a call from Angel instead of an email but that just goes to show his character. I called the dealer and asked to speak with a sales manager and was sent to voicemail. After not hearing back for over an hour I called again and spoke with Fred who claimed to be a sales manager. Fred said he didn't know what was going on but said he would look into it. After not hearing back for almost another hour I contacted Angel and told him to forget about the car. Not long after I received a text from Fred saying I could come in and purchase the car. I told him that the whole process left me feeling really uneasy and that I would no longer be interested in purchasing the car to which he replied that he "STOPPED", all caps, the other deal and I could purchase it. So to recap, a couple of things possibly went on here. A.) This was a scare tactic scenario and they were hoping to scare me into believing another customer was purchasing the car anticipating I would make a higher offer. B.) They just never had any intention of honoring my deposit and our agreement and didn't care that they wasted my time and money. I can accept that and while they did in the end offer me to come purchase the car, I turned it down since I believe it is probably a reflection of what to expect with Liberty Toyota-Scion. I want to be treated right in the sales process because that tells me that if there's a problem with the vehicle after purchase, whether it's new or used (Yes, sometimes even new vehicles have problems), they will do what they can to take care of it. Same goes for their service dept. If they're willing to outright treat you poorly before they even get your money, just think how they will treat you once they have your money. I would absolutely avoid purchasing anything from Liberty Toyota and if you have to do business with them I'd avoid Angel Arroyo.