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Reviews

Average Ratings

4.6
124 lifetime reviews. Includes reviews of Boardwalk Acura from DealerRater.com
  • Recall
    January 31, 2017

    After waiting 11 months, I finally had my recalled air bag replaced today. I realize that the dealer needs to get the new parts from Honda but it ...

    Boardwalk Acura

    Thank you for bringing this to my attention. I apologize that your service experience here was anything but satisfactory. I would like an opportun...


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    After waiting 11 months, I finally had my recalled air bag replaced today. I realize that the dealer needs to get the new parts from Honda but it should not be the responsibility of the owner to locate the necessary replacement parts. I've called the service department several times over the past year and have been told the the replacements were not in stock and that I should call Acura directly. This happened again last Friday and when I then followed up directly with Acura customer service I was told that the parts were indeed in stock and could be sent immediately to dealers. I then called Boardwalk and lo and behold the replacement was done today. The service was performed quickly along with a car wash and was more than satisfactory today but I don't think that I should have been tasked with locating the new air bag replacement. After all, I am the customer and should not been involved in this recall other than to have been asked to bring my car in for prompt servicing.

    Does recommend this dealer
    Came in for service or repair
    Boardwalk Acura

    Thank you for bringing this to my attention. I apologize that your service experience here was anything but satisfactory. I would like an opportunity to fix this and to earn your business, please contact me at (609) 428-4475. I look forward to speaking with you. Joseph Viviani General Manager


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  • Recall

    After waiting 11 months, I finally had my recalled air bag replaced today. I realize that the dealer needs to get the new parts from Honda but it ...


    Show Full Review

    After waiting 11 months, I finally had my recalled air bag replaced today. I realize that the dealer needs to get the new parts from Honda but it should not be the responsibility of the owner to locate the necessary replacement parts. I've called the service department several times over the past year and have been told the the replacements were not in stock and that I should call Acura directly. This happened again last Friday and when I then followed up directly with Acura customer service I was told that the parts were indeed in stock and could be sent immediately to dealers. I then called Boardwalk and lo and behold the replacement was done today. The service was performed quickly along with a car wash and was more than satisfactory today but I don't think that I should have been tasked with locating the new air bag replacement. After all, I am the customer and should not been involved in this recall other than to have been asked to bring my car in for prompt servicing.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Deals and Great Service - Really!!
    December 3, 2016

    Great experience at Boardwalk Acura twice in the past few months. First, my son leased a 2016 Acura MDX Tech and received an extremely great deal....

    Boardwalk Acura

    Thank you Scott and Laura for the kind words about Sonny and Susan! We are very happy to hear that we were able to provide you with an enjoyable s...


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    Great experience at Boardwalk Acura twice in the past few months. First, my son leased a 2016 Acura MDX Tech and received an extremely great deal. Then today Dec 2nd, I just bought a 2017 Acura TLX Tech for the wife. It was an easy pleasurable transaction. It was a deal that really couldn't be beat, and believe me I shopped it. Sonny Botto, the sales manager, is really one of the best people in the car business that you'll ever meet (in my opinion) and I have met more than enough. Susan in the service department is also one of the best in the business. Before you buy any where else give them a try, I am almost positive you will be glad you did. Thanks again guys we love the cars. Sincerely, Scott & Laura

    Does recommend this dealer
    Boardwalk Acura

    Thank you Scott and Laura for the kind words about Sonny and Susan! We are very happy to hear that we were able to provide you with an enjoyable sales and service experience. We thank you for your business and look forward to your next visit!


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  • Friendly place to do business.
    July 18, 2016

    Lauren the sales rep. and Santino the sales manager where both professional and non-haggling. Boardwalk Acura dealership had the best price in the...

    Boardwalk Acura

    Thank you for your kind words, Mariano! We are thrilled to hear we had the best price!


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    Lauren the sales rep. and Santino the sales manager where both professional and non-haggling. Boardwalk Acura dealership had the best price in the vehicle I was looking for.( 2017 RDX ) I had a pleasant experience in purchasing a new car. Thank you, Boardwalk Acura Mariano

    Does recommend this dealer
    Boardwalk Acura

    Thank you for your kind words, Mariano! We are thrilled to hear we had the best price!


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  • Fantastic experience very personable staff!
    June 27, 2016

    The wife and I decided to look at new Acura's just to see what features were available as we already owned a 2012 TL. Stopping at Boardwalk Acura ...

    Boardwalk Acura

    Thank you for reviewing Donna and Mark! We are thrilled to hear we could earn your business and we hope you LOVE your new TLX!


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    The wife and I decided to look at new Acura's just to see what features were available as we already owned a 2012 TL. Stopping at Boardwalk Acura was like visiting family and they had a great selection of vehicles to look at. Donna Poletti our sales consultant was not only knowledgeable about their inventory and current sales incentives but she actually let us take a car out for a test drive just to point out the safety/convenience details to show us how they all work. Boardwalk Acura made us feel welcome and were not pushy at all. We settled on a 2016 TLX and we would certainly like to thank Mark Rosenberg also for his helpful insight and assistance.

    Does recommend this dealer
    Boardwalk Acura

    Thank you for reviewing Donna and Mark! We are thrilled to hear we could earn your business and we hope you LOVE your new TLX!


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  • Excellent service
    June 11, 2016

    I only went in to inquire about a price for and after we went over my car and what I wanted to do next year it benefited me to trade in now becaus...

    Boardwalk Acura

    Thank you Mrs. Jones for the kind words about Donna! We are thrilled that you had such a wonderful experience here with us! We thank you for your ...


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    I only went in to inquire about a price for and after we went over my car and what I wanted to do next year it benefited me to trade in now because the value of my car wouldn't been better if I waited . I never considered leasing but because I like to trade in 2 years I'm giving it a try Donna was awesome with the explanation of leasing she turned my prospective around

    Does recommend this dealer
    Boardwalk Acura

    Thank you Mrs. Jones for the kind words about Donna! We are thrilled that you had such a wonderful experience here with us! We thank you for your business and look forward to your next visit!


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  • Great experience with Carol Miceli and her team
    June 9, 2016

    Carol and her team were very knowledgable and experienced to make the purchase of my new car very easy. I would definitely do business with them ...

    Boardwalk Acura

    Thank you for the kind words about Carol and her team! We thank you for your business and look forward to your next visit!


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    Carol and her team were very knowledgable and experienced to make the purchase of my new car very easy. I would definitely do business with them again.

    Does recommend this dealer
    Boardwalk Acura

    Thank you for the kind words about Carol and her team! We thank you for your business and look forward to your next visit!


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  • A very easy & pleasant buying experience.
    May 29, 2016

    The team at Boardwalk Acura, led by Don focused on helping me reach a good decision (which model and features), not on "selling" or rushing. They ...

    Boardwalk Acura

    Thank you for reviewing Don, Mark and our store, we appreciate it!


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    The team at Boardwalk Acura, led by Don focused on helping me reach a good decision (which model and features), not on "selling" or rushing. They did that by answering each question competently, and taking us on more than one test drive. Between visits they responded to calls quickly when I had further questions. They demonstrated respect for my time. The sales manager Sonny proposed a reasonable and affordable lease price when I was ready, and when I agreed, they had the car ready when I returned to town from a business trip. Business manager Mark closed the deal with a relaxed explanation of the lease and a few final options. This is how a "big-ticket" purchase should be conducted: business-like and a pleasant experience.

    Does recommend this dealer
    Boardwalk Acura

    Thank you for reviewing Don, Mark and our store, we appreciate it!


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  • New Purchase
    May 24, 2016

    I had the most wonderful experience with this dealer. I left feeling like I had spent time with family. I commend each of them individually.

    Boardwalk Acura

    Thank you Karen for the kind words! We are thrilled that you had such a wonderful car buying experience! We thank you for your business and look f...


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    I had the most wonderful experience with this dealer. I left feeling like I had spent time with family. I commend each of them individually.

    Does recommend this dealer
    Boardwalk Acura

    Thank you Karen for the kind words! We are thrilled that you had such a wonderful car buying experience! We thank you for your business and look forward to your next visit!


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  • Pleasently Surprised With the Purchasing Experience at Board
    May 20, 2016

    I recently leased a new RDX at Boardwalk Acura. While I always expect purchasing/leasing a new car to be confrontational, it wasn't. My Sales and ...

    Boardwalk Acura

    Thank you Gary! We are thrilled that Lauren provided you with such a wonderful Leasing experience! It is always great to hear that we were able to...


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    I recently leased a new RDX at Boardwalk Acura. While I always expect purchasing/leasing a new car to be confrontational, it wasn't. My Sales and Leasing Consultant, Lauren Johnson was exceptional. She was both friendly and knowledgeable. I consider myself to be pretty knowledgeable about both car purchasing and leasing. Lauren shared some ideas about leasing that I was not aware of and I ultimately did lease a new car because it met my long term goals regarding monthly payments and the buyout at the end of the lease. Lauren is a true professional an an asset to Boardwalk Acura. I would recommend Lauren to anyone considering purchasing and/or leasing from Boardwalk Acura.. Gary Higginson

    Does recommend this dealer
    Boardwalk Acura

    Thank you Gary! We are thrilled that Lauren provided you with such a wonderful Leasing experience! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your busienss and look forward to your next visit!


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