Reviews

Average Ratings

3.0
7 lifetime reviews.
  • NEVER AGAIN MUST NOT SERVICE OR BUY ANY CAR

    If I can I would not even give one star to this place. I have MDX which is 3 years old whenever i go there to get scheduled service done they are...

    Dealer Response

    Hello Harshul, I am sorry for what you experienced and I would like to know if there's anything I can do to make things right for you. Please con...


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    If I can I would not even give one star to this place. I have MDX which is 3 years old whenever i go there to get scheduled service done they are very arrogant people working there. The cost of their services is roof high with no explanation what are charges and how much each part of service is. before I started my third service I told them how i was treated last time, in return there reply was do not come to our place. I will be talking about this experience to as many people i can reach and prevent them from buying or servicing their vehicle in future.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Harshul, I am sorry for what you experienced and I would like to know if there's anything I can do to make things right for you. Please contact me when you have a moment. Joseph Viviani - General Manager - JViviani@Group1Auto.com - (609) 428-4475 (Direct)


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  • Recall

    After waiting 11 months, I finally had my recalled air bag replaced today. I realize that the dealer needs to get the new parts from Honda but it ...

    Dealer Response

    Thank you for your feedback about your service experience because that should not have happened. I want to use your case as a learning opportunity...


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    After waiting 11 months, I finally had my recalled air bag replaced today. I realize that the dealer needs to get the new parts from Honda but it should not be the responsibility of the owner to locate the necessary replacement parts. I've called the service department several times over the past year and have been told the the replacements were not in stock and that I should call Acura directly. This happened again last Friday and when I then followed up directly with Acura customer service I was told that the parts were indeed in stock and could be sent immediately to dealers. I then called Boardwalk and lo and behold the replacement was done today. The service was performed quickly along with a car wash and was more than satisfactory today but I don't think that I should have been tasked with locating the new air bag replacement. After all, I am the customer and should not been involved in this recall other than to have been asked to bring my car in for prompt servicing.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your feedback about your service experience because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me at (609) 428-4475 so I can learn more? Joseph Viviani General Manager


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  • Excellent, No presseure experience!

    Loved Donna Poletti! Very Friendly, NO PRESSURE at all. Not overbearing, listened to our car needs and wants, did not push at all. Fair pricing, w...

    Dealer Response

    Thanks for your review of Donna and Mark! We are thrilled to hear that we made something you'd normally hate into a pleasure...because that's the...


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    Loved Donna Poletti! Very Friendly, NO PRESSURE at all. Not overbearing, listened to our car needs and wants, did not push at all. Fair pricing, worked well with us right on through to the close with manager Mark. I HATE car shopping...this was a pleasure!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for your review of Donna and Mark! We are thrilled to hear that we made something you'd normally hate into a pleasure...because that's the way it SHOULD be!


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  • Great dealership with professional salespeople

    Recently I just bought a TLX FROM Boardwalk Acura. My salesperson, Donna was a great salesperson. She helped me the right vehicle for me. I knew I...

    Dealer Response

    Thank YOU, Karen! We were more than happy to assist you and make sure you had a great time buying your new car. We hope you are enjoying your TLX!


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    Recently I just bought a TLX FROM Boardwalk Acura. My salesperson, Donna was a great salesperson. She helped me the right vehicle for me. I knew I wanted a 4 door car that was very comfortable. She was very professional, helpful and went above and beyond, she made a connection with me right from the beginning, I liked that. Her business manager, Mark was also great, he also made that personal connection with me. I just felt so comfortable making this choice and buying a TLX and buying from Boardwalk Acura. Thank you Donna and Mark.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank YOU, Karen! We were more than happy to assist you and make sure you had a great time buying your new car. We hope you are enjoying your TLX!


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  • EXCELLENT DEALER

    I just bought a 2009 Honda Pilot EX-L 4-wheel-drive, VIN 5FNYF48589... from Boardwalk Acura, for export. I was represented in all the transactions...

    Dealer Response

    Thank you for sharing your experience! I am pleased to hear you had a great time purchasing your Honda Pilot. I'm glad we were able to do everythi...


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    I just bought a 2009 Honda Pilot EX-L 4-wheel-drive, VIN 5FNYF48589... from Boardwalk Acura, for export. I was represented in all the transactions by my lawyer. The dealer satisfied me in all respects. I was doubting if the vehicle actually had genuine leather interior, judging by the pictures displayed. The vehicle was confirmed to have genuine leather interior by my representative. I did not see third-row seat in the displayed pictures, not knowing that this was folded. It was opened to my satisfaction. Thirdly, the vehicle had a spare key with combined remote. My representative test-drove the vehicle and confirmed that it was superb. The transaction was thorough. The Dealer even provided Free CarFax Report, so the history of the vehicle was there to read. I, in addition, got further details through AutoCheck. Both reports were good, with no accident history. Finally, the Dealer gave some discount from the relatively low price quoted on the Internet, so that by the time Tax was added, the increase on Internet no-tax price was minimal. I'm buying a 2009 MDX Acura soon for my wife, and I'm likely to make this Dealer my first choice. Thanks, Boardwalk Acura.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience! I am pleased to hear you had a great time purchasing your Honda Pilot. I'm glad we were able to do everything to accommodate and meet your automotive needs. If there is anything else I can do for you, please let me know. Eric Mahan, General Manager


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  • Got the car I came for

    Everything about this buying process was great. I made an appointment online to test drive a car, walked in, drove it within minutes of arriving a...


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    Everything about this buying process was great. I made an appointment online to test drive a car, walked in, drove it within minutes of arriving and less than two hours later walked out with a deal I was very happy with. Great place to do business.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Steer clear

    Went to this dealership to test drive 3 cars. Only got to drive two of them when I was pressured to focus on the Honda versus the Nissan or Mazda....

    Dealer Response

    We are sorry for what you experienced and we'd like to make things right. If there's anything I can do, please call me, Brian Broomell, General M...


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    Went to this dealership to test drive 3 cars. Only got to drive two of them when I was pressured to focus on the Honda versus the Nissan or Mazda.( The Honda Infinity was one of the worst cared for cars that I drove while I was looking. ) The salesman kept trying to force me bit by bit into writing up a contract. I clearly stated that I wanted more time to think about the cars and i was not yet ready to commit to any car. I stated this about 4 times in 4 different ways and guess what happened. He then tried to have his financial manager word more on me. I will never step foot into this dealership again, STEER CLEAR !!!!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are sorry for what you experienced and we'd like to make things right. If there's anything I can do, please call me, Brian Broomell, General Manager, 609-428-4475.


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