Burns Buick-GMC-Hyundai

New 866-314-3420 Dealer Website
Used 888-841-1369 Email Dealer
Service 866-772-1678

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Reviews

Average Ratings

4.6
Average based on 113 reviews
  • Outstanding sales & Service

    Even with all the remodeling going on in the service area, the staff was handling customers in an outstanding manner. I like Burns because everyon...


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    Even with all the remodeling going on in the service area, the staff was handling customers in an outstanding manner. I like Burns because everyone puts out 150% to make us feel special from the warm welcome to receiving our vehicle back with the plastic covers protecting our seats and paper floor mats. That extra touch that says we care!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • BUYER BEWARE - STAY AWAY FROM BURNS HYUNDAI SALES!

    I have been a loyal Hyundai customer since the day I purchased my vehicle - I've referred two people to the dealership and have always had my car ...


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    I have been a loyal Hyundai customer since the day I purchased my vehicle - I've referred two people to the dealership and have always had my car serviced there. When it was time for my lease end buyout, I assumed that with a top-tier credit score and brand loyalty, things would go smoothly. It couldn't have been further in the other direction. I was told by sales that my car was worth approximately $8,000 less than what I signed on my lease agreement. Then, I was told that it'd be very unlikely that I would be able to get financing for the car and that if I wanted financing, I'd have to put down $5,000 and get a rate of 9.xx% (with a credit score in the 800's? really?). This process took several hours on Friday 8/26. On the following Monday I returned to the dealership with a check from my credit union only to be told that this wouldn't be acceptable due to the terms set forth by the credit union. I was told that my only option would be to roll bad debt into a new vehicle, further harming my financial situation with the car. I was offered a base model Genesis in the high $600's per month or a Sonata in the high $500's. Nonsensical. This process took several hours. I returned to the dealership on Tuesday, and basically had to start from square one (I assumed that since I had been there twice, my file would be on hand for the sales staff to review; I was wrong again). The entire buyout process took more than three hours to complete, with multiple sales staff and finance managers popping in and out of the meeting to help other customers. Being in the sales industry myself, I was appalled at the complete disregard that they had for the fact that I work on a non-salary commission basis, and I had missed approximately 8-10 working hours over this buyout. I felt as though the sales team couldn't care less about completing my transaction once they knew that I wasn't going to buy a new car. Burns Hyundai - GET IT TOGETHER - I will NEVER refer another friend, family member or client to your establishment because I wouldn't want them to go through the horrible experience I had. Learn from your service department and PUT YOUR CUSTOMERS' NEEDS FIRST (it goes a long way, trust me, I'm in sales myself).

    Shopped for a new car
    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • Burns Hyundai

    Bought my 2005 Hyundai Santa Fe from Burns Hyundai brand new in 2005 and now in 2016 the vehicle is still running very well with 208,000 miles. Bu...


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    Bought my 2005 Hyundai Santa Fe from Burns Hyundai brand new in 2005 and now in 2016 the vehicle is still running very well with 208,000 miles. Burns is the only place I take the vehicle for scheduled maintenance and as shown by the results, the maintenance department is second to none in ability to provide quality service for their outstanding products.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Excellent Service Staff

    I suspected a transmission issue. The dealer closer to my house could not look at the car for a week! Burns gave me an appointment the very next d...


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    I suspected a transmission issue. The dealer closer to my house could not look at the car for a week! Burns gave me an appointment the very next day. The service writer was very friendly. The technician road tested the car and the service writer explained what I was experiencing was normal - and the explanation made sense. I was so pleased that they explained everything and saved me a lot of money, when they could have taken advantage of my lack of knowledge. They were very honest and helpful. It was a pleasant experience from start to finish.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • I have been using them for years 5 stars!

    My first trip into Burns is what really got me to switch to them, my first time in I wanted to trade in or smaller Elantra 2010 for at the time a ...


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    My first trip into Burns is what really got me to switch to them, my first time in I wanted to trade in or smaller Elantra 2010 for at the time a new 2012 in the winter of 2011, I met Andrew C. Awesome down to earth told him here are my issues and this is what I am working with and see if he could help us out, he was able to get us set up with in a few mins I looked at the new car stock told him that this 2012 fits my needs and we went from there, over the course of the last few years I have been pondering purchasing another vechile so I went down again and told Andrew what's going on and how my situation drastically changed and I no longer could work and I am getting limited income, I told him I didn't want to waste anytime of his and he said it's never a bother infortantly he wasn't able to help me that time around but I still highly recommend him and the folks that work with Andrew I have never felt any type of pressure like some sales people try to do or anything of that nature, Burns Hyundia has always been good to me and I also use they're service facility which I also have to give it 5 stars they've always had my vechile ready in a great amount of time never have I ever been anywhere that does what they can do and the prices to are easy on the wallet I had to get a few bulbs changed yesterday I est. it should be 85 at least I was shocked when I looked at the bill and it said it was under 70 before taxes remarkable ! I went another shop and was charged 30.00 just for them to take my light fixture off and have a small bee hive removed and then an addition 45 for 2 lights ! (I also had to wait 4 hours for 2 bulbs to get changed with only one car ahead of me) I am very appreciative of what Burns has done for me you don't feel like a customer there but you feel like family!

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Excellant Sales & Service Personnel

    I purchased a 2016 Terrain, I traded in my 2013 & which I was VERY happy with. The sales staff ( Mr. Ben Loatman ) was very helpful & transparent ...


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    I purchased a 2016 Terrain, I traded in my 2013 & which I was VERY happy with. The sales staff ( Mr. Ben Loatman ) was very helpful & transparent making the buying experience very pleasant.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • BEST DEALER EVER

    I've driven many different cars and have dealt with many dealers throughout my life; which is a lot of dealers. So I'm trying stress this statemen...


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    I've driven many different cars and have dealt with many dealers throughout my life; which is a lot of dealers. So I'm trying stress this statement with all my heart. I have never been to such a great dealership. From the moment I walked in the door until further notice all my interaction with Burns and their entire staff have been nothing but above average. From dealing with Salesman James Crabbe and sales Manager CJ and every person I walked past at the dealership. Every person was friendly and took the time to say hello and speak with you; even after I purchased the truck. There wasn't any games played no back and forth. They even shared information with me that I was not aware of and I tons of research before entering any dealership. I said that wanted to sleep on the deal and they were perfectly fine with that and I shopped there number and no one could even come close to it. I look forward to a long and happy relationship with burns. Will there I did walk around and see how clean the entire plus is to include the service area. So take from a person who buys a new car every 2 1/2 to 3 1/2 years this is the best dealer I have ever been to. Once you make a great decision to purchase your next car from Burns ask for James Crabbe to put your deal together and drive away happy. Lastly I'm not sure if I ever left a dealership with a smile on my face before Burns. Jeff H

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great experience

    I was scheduled to go to another Hyundai dealer in Manahawkin, at the last minute I decided to give burns a try since it was much closer. I am so ...


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    I was scheduled to go to another Hyundai dealer in Manahawkin, at the last minute I decided to give burns a try since it was much closer. I am so glad that I did. I was greeted and helped by Ken Walton, who was new on the sales floor but he handled himself like a true professional and made me feel at home and comfortable. I was greeted by the entire team especially the GM, John Campbell, who went out of his was to ensure my satisfaction with the deal. I had a great time and more importantly a great experience and I even went back in the same week for another car for my fiance, what a terrific place and group of guys and girls.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • 2016 Tuscon

    I stopped in on Monday to get more information about the 2016 Tuscon. I met Robert and after some conversation he found the perfect car for me. He...


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    I stopped in on Monday to get more information about the 2016 Tuscon. I met Robert and after some conversation he found the perfect car for me. He was very easy to work with and patient, as I was not planning on purchasing anything on Monday night. I returned on Saturday to purchase the Tuscon. The trade in for my car was fair and the specifics on the purchase of the Tuscon were perfect for me. I absolutely love my new car and loved the Burns experience! Thank you!!!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Burns GMC, Hyundai

    This is the third car I purchased recently. My experience with Burns has always been very satisfying. The no hassle way they do business is a plea...


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    This is the third car I purchased recently. My experience with Burns has always been very satisfying. The no hassle way they do business is a pleasure to experience. They always deliver what they promise and stand behind their promises. Their service is the best around. If your planning to buy a new or used car, plan on buying it at Burns GMC Hyundai. You won't regret it.

    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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