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Reviews

Average Ratings

4.7
572 lifetime reviews. Includes reviews from DealerRater.com
  • Great People.... Thanks!

    Purchased my new 2010 Cadillac STS Performance used from FC Kebreck. The whole process was quick and easy. It did take us a while to find the exac...


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    Purchased my new 2010 Cadillac STS Performance used from FC Kebreck. The whole process was quick and easy. It did take us a while to find the exact vehicle I wanted. But this was because they had so many to choose from. I started my search on cars.com and worked with TJ in the internet department. I ended up not buying the vehicle TJ and I talked about. Thanks for the great experence

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    8 people out of 10 found this review helpful. Did you?

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  • Customer service? What's that?
    April 22, 2017

    My latest experience with FC Kerbeck will be my last. My latest experience dealt with calling for an appointment for a recall. I set up the appo...


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    My latest experience with FC Kerbeck will be my last. My latest experience dealt with calling for an appointment for a recall. I set up the appointment, and requested that I have the seat bezel (plastic part over the power seat controls) replaced while I was there. (This is the 4th time I've had this part replaced) When I got there for the recall work, I was told by Derek that they "forgot" to order the part and that unless the part is prepaid, it would never get ordered. I prepaid for the part and made an appointment for the following week to have the part replaced. Fast forward to today. I went in and there was no note of my appointment. Worse yet, I took a 1/2 day off of work so I could come in and have this done. After about 20 minutes, the service advisor called me in and told me the part was on back order and no delivery date was given or available. I asked for a refund and the service advisor had to find out how to conduct this transaction. I went to Chevy dealer, they had the (Buick Regal) part in stock, and charged me less than what Kerbeck would have charged. FC Kerbeck is great at moving metal, but when it comes to fixing it, forget it. I've been a GM owner all of my life, but that has come to an end.

    Does not recommend this dealer
    Came in for service or repair

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  • Professional and Easy
    April 18, 2017

    Ryan was very was very precise, clear, and helpful towards everything. He answered all my questions and everything was fantastic. It was a great e...


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    Ryan was very was very precise, clear, and helpful towards everything. He answered all my questions and everything was fantastic. It was a great experience.

    Does recommend this dealer

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  • Always Professional and Great Work!

    Love doing business with F.C. Kerbeck. Staff very professional and they make the buying/service experience easy and pleasant. Plus, they do grea...


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    Love doing business with F.C. Kerbeck. Staff very professional and they make the buying/service experience easy and pleasant. Plus, they do great work and always stand behind what they do!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent customer experience
    April 11, 2017

    Had a new RR Dawn delivered - out of state from dealer - sales person Ryan, drive over 100 miles to also personally greet me and see to it that ev...


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    Had a new RR Dawn delivered - out of state from dealer - sales person Ryan, drive over 100 miles to also personally greet me and see to it that everything was to my satisfaction. It surpassed my expectations for buying a new car. I would definitely do business with Kerbeck again and also would recommend them to anyone who is looking for a good deal and truly great customer service!

    Does recommend this dealer

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  • Disgraceful
    April 5, 2017

    F.C. Kerbeck's service department is a disgrace. Clearly, customer service is not their top priority. Their sales team is barely tolerable, but yo...


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    F.C. Kerbeck's service department is a disgrace. Clearly, customer service is not their top priority. Their sales team is barely tolerable, but you expect that from sales people. I do not expect the service department to be rude. This is at every level, front desk, mechanic and management! Years ago, I purchased two vehicles and had no issues. When I tried to purchase a third a few years after, the experience was poor and I walked away. This round, I purchased 2 vehicles at the same time and it has proven to be an error in my judgment. Their team is worse then ever! Thankfully, I have another option for service. I will NEVER return. I will NEVER recommend F.C. Kerbeck to anyone. Worse part of all, no one at F.C. Kerbeck even cares! I can post this as well as go to other outlets to vent my frustration and they will never respond. That is when you know they have too much business to care and make too much money to be concerned about little old me!

    Does not recommend this dealer

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  • Good experience
    March 20, 2017

    This was our first time dealing with FC Kerbeck and we were very pleased. The customer service was fast and efficient and we got our car quicker ...


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    This was our first time dealing with FC Kerbeck and we were very pleased. The customer service was fast and efficient and we got our car quicker than expected. Steve Capra was great to work with, very pleasant, attentive and extremely knowledgeable - much appreciated. We will definitely be returning to FC Kerbeck in the future. thank you! the Berlins

    Does recommend this dealer

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  • Great service with buying a Maserati

    Great experience of buying a Maserati Ghibli in F.C Kerbeck. The whole process of buying this car just took me an hour or so. Before my arrival, t...


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    Great experience of buying a Maserati Ghibli in F.C Kerbeck. The whole process of buying this car just took me an hour or so. Before my arrival, they prepared the insurance, finished the registration and cleaned the car for me. And I don't even need to go to DMV for my plate. Also, Ryan is my salesman and his attitude is very polite and friendly. Even after I bought this car, he still answers my question in a short time.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Great service with buying a Maserati

    Great experience of buying a Maserati Ghibli in F.C Kerbeck. The whole process of buying this car just took me an hour or so. Before my arrival, t...


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    Great experience of buying a Maserati Ghibli in F.C Kerbeck. The whole process of buying this car just took me an hour or so. Before my arrival, they prepared the insurance, finished the registration and cleaned the car for me. And I don't even need to go to DMV for my plate. Also, Ryan is my salesman and his attitude is very polite and friendly. Even after I bought this car, he still answers my question in a short time.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Found a new home!!!
    March 2, 2017

    My credit is not the greatest, but the gentleman at Kerbeck made my new car purchase a comfortable one. Greeted with flowers, then offered pizza a...


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    My credit is not the greatest, but the gentleman at Kerbeck made my new car purchase a comfortable one. Greeted with flowers, then offered pizza and water. Never had an experience like this before. I have a new home when purchasing my next car. Thanks Bill and Will and the rest of the Kerbeck family. See you in a few years.

    Does recommend this dealer

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