Reviews

Average Ratings

4.0
156 lifetime reviews. Includes reviews of Muller Toyota from DealerRater.com
  • Good experience

    We purchased a 2015 Toyota Tacoma. Our salesman Michael Neely, was very helpful and not too pushy. He answered all of our questions and got us thr...

    Dealer Response

    Thank you for the positive feedback, Robert! We greatly appreciate your business and are glad to hear you had a good experience working with Micha...


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    We purchased a 2015 Toyota Tacoma. Our salesman Michael Neely, was very helpful and not too pushy. He answered all of our questions and got us through the process quickly. Highly recommend requesting Michael Neely as your sales consultant.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the positive feedback, Robert! We greatly appreciate your business and are glad to hear you had a good experience working with Michael on the purchase of your new vehicle. Be sure to let us know if there is anything we can help out with in the future!


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  • Didn't Have a Problem Wasting My Time or Lying to Me
    October 9, 2017

    My experience with Muller was poor. I emailed the internet department about a used car. We scheduled an appointment for the following evening. I ...

    Muller Toyota

    We are sorry to hear about this situation, as you know we have been in contact. We are going to do our best to keep you in the loop if a similar ...


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    My experience with Muller was poor. I emailed the internet department about a used car. We scheduled an appointment for the following evening. I said I'd call and confirm before making the 1 hour plus drive to see the car. The sales associate replied "he was looking forward to my call" and also that if anything changed, they'd reach out. The day of the appointment, I call and email... no answer. Since I hadn't heard anything, I made the trek out to the dealership. I learned that 1) the sales associate doesn't even work that day and 2) that the car had been sold that morning. I emailed one of the owners to voice my disappointment that my time had been wasted. Instead of apologizing from the onset and discussing some steps they'd take to make sure this doesn't happen again, he started with something akin to "there's nothing we can do". He did apologize for the miscommunication but I never received an apology from the guy who actually lied to me and wasted my time.

    Does not recommend this dealer
    Muller Toyota

    We are sorry to hear about this situation, as you know we have been in contact. We are going to do our best to keep you in the loop if a similar vehicle comes in. We apologize again for the miscommunication and hope we get something that satisfies your needs. We appreciate your feedback and hope you have a good evening.


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  • Worst dealership I have ever dealt with!!
    September 10, 2017

    After waiting 20 minutes before someone even acknowledged me, they sent me out with my 5 year old son in a pre owned Jeep that was unfit to be on ...


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    After waiting 20 minutes before someone even acknowledged me, they sent me out with my 5 year old son in a pre owned Jeep that was unfit to be on the roads that day very scary lights came on and it started bucking and could not pick up speed not safe to pull out on 31 with. I returned vehicle couldn't find the guys that gave me the keys and plate so waited agsin. After 10 minutes a salesperson finally approached me! Told him the vehicle should t be out on that lot for sales it was unsafe and I left! Emailed Michael Muller and we emailed trying to make things right but here we are. Michael most dealerships would give me the time of day to try to make good on how unprofessional their dealership is!

    Does not recommend this dealer

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  • Worst Dealership encounter.

    Long wait for a salesperson poor quality of used cars and lack of communication between employees.

    Dealer Response

    Mike, we appreciate you taking the time to share your feedback. We'd like to apologize for any inconvenience we may have caused you. Unfortunately...


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    Long wait for a salesperson poor quality of used cars and lack of communication between employees.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Mike, we appreciate you taking the time to share your feedback. We'd like to apologize for any inconvenience we may have caused you. Unfortunately, because the dealership was closed when you came in (Labor Day), the majority of our staff was not at the dealership and we were unaware of the issue. Once Mr. Muller was made aware of what was happening, he worked to get it fixed, but ultimately things just didn't work out. Please contact us if we can be of any assistance in the future. Thank you.


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  • worst car shopping experience ever

    Worst car shopping experience I've experienced. Trade in values extremely low. Offered me 10k under value for my trade. That was a first for me.

    Dealer Response

    Thank you for sharing your feedback with us. We're sorry to hear that you are disappointed in your shopping experience here at Muller Toyota. We w...


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    Worst car shopping experience I've experienced. Trade in values extremely low. Offered me 10k under value for my trade. That was a first for me.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your feedback with us. We're sorry to hear that you are disappointed in your shopping experience here at Muller Toyota. We work hard to provide a stress-free and seamless car buying experience to all of our customers, but we can always improve and will use your feedback to do so. We'd like to know what we could have done to improve your experience. Please give us a call at your convenience. Thank you.


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  • New Car expierence
    September 1, 2017

    Michael Neely is a quite and attentive salesman. My husband Jim and I are very pleased with the service. We are so happy with the the purchase of ...

    Muller Toyota

    Congratulations on your new Prius Prime, and thank you so much for visiting us to help you find it. We are thrilled you love it so much and know y...


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    Michael Neely is a quite and attentive salesman. My husband Jim and I are very pleased with the service. We are so happy with the the purchase of our new Prius Prime Advanced. Michael let us test drive the vehicle more than once. We left the dealership to think on our impending purchase. We could have bought our car on Staten Island but we were so impressed with Michael that we returned and gave him our business. Please let Michael know that we will be recommending him and Muller Toyota to our friends and family.

    Does recommend this dealer
    Muller Toyota

    Congratulations on your new Prius Prime, and thank you so much for visiting us to help you find it. We are thrilled you love it so much and know you are going to enjoy it for many years to come. If you have any more questions or need anything else, we would love to serve you again in the future. We hope you have a wonderful day!


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  • painless and easy
    August 13, 2017

    the process was friendly and not pushy sales person. sales person was very aware of needs and preference and personalizing the experience made it...

    Muller Toyota

    Thank you for being our customer. It's great to hear that you were well taken care of! Please let us know if there is anything we can do to furthe...


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    the process was friendly and not pushy sales person. sales person was very aware of needs and preference and personalizing the experience made it very satisfying.

    Does recommend this dealer
    Muller Toyota

    Thank you for being our customer. It's great to hear that you were well taken care of! Please let us know if there is anything we can do to further assist you. Have a great day!


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  • Awesome Dealership
    July 28, 2017

    Muller Toyota was recommended to me by a close friend. The dealership had exactly what I wanted. They made me feel comfortable and appreciated. ...

    Muller Toyota

    We're so glad to hear that we were able to provide you with an excellent experience! We loved working with you, and we hope to be able to do it ag...


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    Muller Toyota was recommended to me by a close friend. The dealership had exactly what I wanted. They made me feel comfortable and appreciated. They suggested different options without ever making me feel pressured.

    Does recommend this dealer
    Muller Toyota

    We're so glad to hear that we were able to provide you with an excellent experience! We loved working with you, and we hope to be able to do it again in the future!


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  • Don't think they really wanted to help me buy my car
    July 27, 2017

    On July 5, 2017 I went to this dealership, which I have dealt with for many years, to convert my lease car to a sale. I was assigned a sales per...

    Muller Toyota

    Thank you for sharing your feedback with us. We¿¿¿re sorry to learn that your car-buying experience with us took longer than expected and ultimate...


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    On July 5, 2017 I went to this dealership, which I have dealt with for many years, to convert my lease car to a sale. I was assigned a sales person, Justin, who was new and needed desperately to be mentored. He was unprofessional and didn't know what systems to use or what he was doing. The experienced sales person in the next cube commiserated with me but did not intervene other than to offer me a bottle of water. The whole process took three hours and by the time it was done I was tired and frustrated and wishing I had just turned the car in. I returned on 7/27 to pick up my plates. There was no one on the floor and when I waylaid someone he hurriedly pointed me in the general direction of the cubes (where everyone had their heads buried in their PCs) and said someone "over there" would help me. One of those asked me who my sales person was and when I said Justin he said he had left the company. I left vowing never to use this dealership again.

    Does not recommend this dealer
    Muller Toyota

    Thank you for sharing your feedback with us. We¿¿¿re sorry to learn that your car-buying experience with us took longer than expected and ultimately disappointed you. Rest assured, we strive to provide the best customer service possible, and this is not a norm for a trip to our dealership. As Justin is no longer with the company, we invite you to give us a call at your earliest convenience to further discuss your experience and to reach an appropriate resolution. We really value your business and hope to have another opportunity to serve you in the future.


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  • Professional, friendly, trustworhy
    July 27, 2017

    I suddenly needed a new vehicle while on a trip to NJ, I was miles from home in NH. Although it had been over a decade since I was at Muller it ...

    Muller Toyota

    Thanks so much for making the trip to see us, we're so happy to hear that everything worked out well and you found the perfect car! Bob is a great...


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    I suddenly needed a new vehicle while on a trip to NJ, I was miles from home in NH. Although it had been over a decade since I was at Muller it felt like home and Bob Tobias went through a few hoops to get a specific vehicle in his lot for me in less than 24 hours! All done over the phone. That level of trust, knowledge and commitment is sure nice these days. Especially when I was stranded almost an hour away. He took care of me and from the time Uber dropped me off until I left, Inwas treated very well by Bob and His manager.

    Does recommend this dealer
    Muller Toyota

    Thanks so much for making the trip to see us, we're so happy to hear that everything worked out well and you found the perfect car! Bob is a great part of our team, and we're glad you had the chance to work with him. Please stop by again any time you're in the area!


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