Great, as usual. We just bought another car there a couple of days ago...We also bought one two months ago! That make 7 in 6 years. Job changes hav...e made us go from economy cars to trucks to economy cars, back to trucks and now to SUVs. We are dealer-loyal more than we are brand loyal. We have bought Pontiacs, Suzukis, GMCs, and Mitsubishis from them. They are a family-owned business and the owner or son are always there if you need them. It is always a pleasure dealing with the other relatives that work there. The service guys are really helpful and follow up on things. Our salesman, Frampton Walker is a gentleman as well as a really good guy. We have never had an issue were we've walked away grumbling about something that did not necessarily go our way (e.g., a third party warranty company would not cover an issue with a headlight and David, the owner, walked us over to Laurie, his sister, and together we called the company to discuss it with them. It wasn't covered but we knew that they at least really tried to help us. I cannot conceive of buying elsewhere; we've been spoiled by their attentiveness, fairness, and willingness to work with us at all levels.
Dear David Ferraez, Joshua Ferraez and Stan Ferraez, I wanted to reach out to you regarding my experience at your dealership this afternoon/evening- ...that I am just getting home from now at 9:30p.m. I am currently in a unique and difficult situation with my current Ford Lease. I have 22months remaining on my lease. My home mortgage recently went up drastically and very unexpectedly. Due to this I was looking for a dealership that might be able to help me get into an AWD small vehicle in the low 300's. I had contact Sales Manager James Russel, explaining my situation in detail. James called me this afternoon and stated that he thinks he could help me, that we are not too far off in numbers and I should come in. He told me he ran numbers and before even coming in he was at $0 down $359/mo to lease the encore. I had told James that I would be coming from the Bronx (where I Work) but would need to go home first to get the vehicle I was looking to trade in. I live in Rockland county NY. James was very kind on the phone and very willing to work with me and thought it would definitely be worth the trip for me to come in. So I took the very long 2 hour drive in rush hour traffic to get to your dealership with high hopes that James could solve my problems. However, upon arriving at your dealership, the salesman Michael showed me a front wheel drive car. I immediately explained that I had contacted James about an AWD vehicle. In my email to James I was very clear about my situation and the vehicle I was looking into. When James called me, he said he had been looking over my email to see what he could do for me. I assumed he read the entire email and that we were on the same page. In addition, the first numbers James gave me was $0 down, $379 for an FWD encore. On the phone he has stated we were at $359 with $0 down-assuming he was referring to the AWD encore I asked for in my correspondence with him. I was fully aware and understood that I was in a very difficulty position and I was very realistic of most dealers not being able to help me. I very much appreciated James even taking the time to speak with me and doing his best to help me, but I understood completely if it wasn't possible. James remained confident that he could help. Not only was this not the case, but I made a 4 hour trip (2hours there and 2hours home ) for no reason at all. The only thing James had to say was "I feel like an idiot". He explained to both myself and my husband over the phone, that he did read my email and just didn't look at the AWD . That is not a solution or acceptable response for putting someone through a 4 hour trip for nothing. I would have been completely fine if he called me and said "I'd love to help you but I ant right now" -and that would have been very understandable. But instead, James gave me one price over the phone and a different price when I arrived. In addition, I asked for AWD specifically and all he had to show me was FWD. Im extremely disappointed by this situation. I realize I am in a bad position, but I shouldn't have been told to take a four hour trip and lead to believe James would help me. If it weren't for your sales associate Michael Clemens, I would not recommend your dealership to anyone. Michael was so attentive, such a gentlemen, so respectful and truly tried his best to help me. Unfortunately, he doesn't have the final say in pricing. Michael is the only good thing about your dealership. Saddened and Respectfully, Nicole Sofia
Terrible experience just so unprofessional They tried to take advantage of a potential customer What extremely low ball offers
Excellent customer service from the salesman to the manager to the service department to the finance Department.
Thank you for taking the time to submit this awesome feedback. Hearing that you received "excellent service" from one of our sales team is always enco...uraging and reassures us of our commitment to our customers. We hope that you enjoy the new car and we look forward to hopefully doing business with you again in the future. Sincerely, Green Brook Buick GMC Team
As A Car Owner For Over 30 Years, My GMC Buick Mitsubishi Dealer Is The Best Dealership I've Encountered!!! The Staff Is Excellent, The Selection Of V...ehicles Is Always Great, & Even The Dreaded Financial People Are Tolerable!!! I've Purchased 3 Vehicles From This Location & Given Their Excellent Track Record With Me I See No Reason Why I Would Not Recommend Them To My Friends, Family, As Well As My Own Next Purchase Of A Vehicle!!! Sales Associate Frampton Walker Has Assisted Me The Last 2X's I've Purchased Vehicles Here & He's A Tremendous Asset To This Organization As He Is Knowledgeable, Cares About His Customers, & Seems Willing To Go Above & Beyond In His Service. Over These Last 4 Years, I've Even Had A Chance 2 Watch His Family Grow Via The Pictures On His Desk!!! LOL!!! My Only Complaint Is The Time Frame. I Knew What Vehicle I Wanted, We Test Drove It, Then Sat Down 2 Do The Deal!!! I Arrived @ 10AM & DID NOT Leave Until 2:45PM. IN My Opinion That Is Much Too Long To Be Stuck Purchasing Anything That You Already Know You Want & Are Committed To Buy!!!
Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purcha...se experience with Frampton was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Regards, Green Brook Buick GMC Team
I brought my car in for factory recall replacement piece for the passenger airbag. This is a large dealership, but there were several service reps. re...ady to assist customers. I was able to wait for the part installation, which took about an hour. Now my car is all set.
I had a wonderful experience with Greenbrook GMC. The sales person was very knowledgeable, and went above and beyond to completely satisfy my every ne...ed. Once again, thank you.
Greenbrook is the BEST car dealer I've ever dealt with! Easy, fast, not playing with numbers. Great deal. Wonderful salesman. I would recommend them t...o everyone!
Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share you...r comments with our team and we look forward to seeing you at our dealership in the future. Regards, Green Brook Buick GMC Team
Always a good experience at Greenbrook from buying, leasing to service. Knowledgeable, clean and courteous. Sent several neighbors there too. They are... real professionals its a pleasure to wait for my oil change OR you can get a ride if you really need to get back to work....management setting a good tone for sure
Joe Guzzo was a great salesman. Very respectable, no issues, no games, just facilitated a great sale. Same for his manager and the finance department.... They treated me with respect and didn't try to push me.
Thank you for your review, Carlos. We're glad to have Joe on our team and that we could provide you with a positive experience. If you ever need anyth...ing in the future, please don't hesitate to let us know. Take care! Regards, Green Brook Buick GMC Team