Open Road BMW Edison

New 866-505-0708 Dealer Website
Used 866-906-5256 Email Dealer
Service 877-225-4005

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Reviews

Average Ratings

3.2
80 lifetime reviews.
  • Brought 2011 C Class Benz

    On 6/13 I tagged along with my sister to pick out her BMW, while there I was talked into looking into buying from OPENROAD BMW, I wasn't quite rea...


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    On 6/13 I tagged along with my sister to pick out her BMW, while there I was talked into looking into buying from OPENROAD BMW, I wasn't quite ready to make the commitment but after a few hours I was given a great deal to not take advantage of. My dealer was Cameo Rollins, Amazing person, very personable and a professional car dealer. You Male dealers need to step your game up! She made it happen and worked her buns off to get me in my new car...my first new car...she took me from a Saturn to a Luxury Mercedes. Kudos to CAMEO and Mr. MIKE MAYFIELD. Thank you for the great service, making me feel comfortable with my investment, answering all questions and a wonderful BIRTHDAY GIFT FOR ME!!!!. -Shah'

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • terrible service

    It was good at first, but servicing the vehicle took way too long, I have been to much busier dealerships and they have done my services much quicker


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    It was good at first, but servicing the vehicle took way too long, I have been to much busier dealerships and they have done my services much quicker

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent

    I leased a 230x drive from Roosevelt Morency. He is the best salesman I ever dealt with. He is very knowledgeable and accommodating. He spent ...


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    I leased a 230x drive from Roosevelt Morency. He is the best salesman I ever dealt with. He is very knowledgeable and accommodating. He spent time with me and explained and answered all my questions. Business Manager, Thomas Leis, made sure I signed all the necessary paperwork in a timely fashion. Both men were excellent

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Horrible Repair & Service

    I had my 2016 car towed to this dealership for repairs. It took approximately 30 minutes for a service agent to call my number for service. After ...


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    I had my 2016 car towed to this dealership for repairs. It took approximately 30 minutes for a service agent to call my number for service. After asking several questions about the repair options and Open Road's guarantee for an outside auto body to make the repairs, i agreed to have them contract the service. This was a poor move, because it took 26 days for the repairs, the service agent never called with any status on the repairs. I had to call several times for updates & finally got my insurance adjuster involved to get a confirmed finish date. Once I received the car, there were spare parts still in the car, it had not been washed and the repairs were poorly completed. Open Road took no responsibility for the work/service I received. I'm left to deal with the auto body facility. This is poor service on behalf of Open Road. I would not recommend them for any service nor sales.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • AMAZING!!!

    I had the best and most pleasant experience here at Open Road BMW of Edison! Not only do I absolutely LOVE my amazing new 230i Xdrive convertible...


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    I had the best and most pleasant experience here at Open Road BMW of Edison! Not only do I absolutely LOVE my amazing new 230i Xdrive convertible but they gave me a fantastic deal! Thank you to everyone involved: Richard Johnson my knowledgeable and friendly Client Advisor, Jamal Sutton his flexible and fair Sales Manager, Eric Goldberg the experienced Finance Manager, and Emilio my Genius who explained the fantastic features on my spaceship of a vehicle! I would recommend anyone in the market for a BMW to Open Road BMW of Edison! Go see Richard!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • The worst

    Stay away. Went to see a car that I was interested in but the sales person was keep asking me ' are you going to purchase it today?' even before t...


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    Stay away. Went to see a car that I was interested in but the sales person was keep asking me ' are you going to purchase it today?' even before the test drive. He didn't let me do the test drive saying 'there are lots of cars to move'. Who purchases the car without test driving? The car had lots of scratches and the sales person said 'there's nothing I can do about it' as for negotiating the price. Anyway, they were 'too busy' serving other customers and even said to come back in 30 min. They don't seem to treat customers seriously. What an unprofessional customer service. Very disappointed.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?

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  • First BMW

    Purchased my first BMW from Open Road last weekend. I had the privilege of working with Paul Moomjian, who was not only very helpful in teaching ...


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    Purchased my first BMW from Open Road last weekend. I had the privilege of working with Paul Moomjian, who was not only very helpful in teaching me about the vehicle and service, but also worked very well with me and my budget to get me the best possible deal. Other staff members including Jose and Mike were very accommodating and helpful. I would definitely recommend Open Road to any friends or family pursuing a BMW.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Worst Buying Experiance Ever!

    I was having mechanical problems with my car and needed a new car ASAP so i went to Edison BMW used cars. I left with a 2016 328I BMW 3 year leas...


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    I was having mechanical problems with my car and needed a new car ASAP so i went to Edison BMW used cars. I left with a 2016 328I BMW 3 year lease. I still owed $9000 on my car that was having mechanical problems so i agreed for the dealership to give me $1000 for my trade-in, payoff the loan and add the remaining balance of the loan on to my lease payments. After 52 days and two lease payments BMW of Edison still has not paid off my loan to my trade-in. I am reciving calls from the loan company everyday telling me im late on my payment and still responsible for the loan. I have NEVER been late on a car note payment and because of BMW of Edison my credit is being negatively effected. I have been calling their finance and sells manager over these last two months onlu to het a bunch of loes and excuses. There is no excuse for them to jave not paid this loan off by now. I would NEVER GO BACK TO BMW OF EDISON AGAIN. IM NOT EVEN GOING TO RETURN MY LEASE TO THEM. THEY HAVE BEEN HORRIBLE.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Horrible Customer Service at this CPO Store!

    I came from NYC to get another brand lease from across the street from Open Road BMW Certified Pre-owned Dealership in Edison and brought my 3 Ser...


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    I came from NYC to get another brand lease from across the street from Open Road BMW Certified Pre-owned Dealership in Edison and brought my 3 Series lease return there. My car was pre-inspected and all I needed to do, according to BMW Financial Services instructions, was to drop the car off at any dealership. These guys treated me horribly, suddenly! For 30 minutes they were very nasty to me arguing that they wouldn’t take the car without a prior scheduled appointment, giving me run around and making me feel miserable. It was extremely unprofessional! There is absolutely no excuse to treat people like that, even if they don’t get another BMW from you. It was disgusting. They couldn’t care less about people!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Pleasantly surprised!

    On 3/26/2016 I was just browsing around while I was shopping in the area. So I pulled over and went to Open Road BMW certified pre_owned dealershi...


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    On 3/26/2016 I was just browsing around while I was shopping in the area. So I pulled over and went to Open Road BMW certified pre_owned dealership. Then I saw her the 2012 Silver 535i and instantly fell in love. Then I was greeted by Cameo Rollins. Very professional I must say. Very knowledgeable. .I told her my needs and she went above and beyond to make sure that they were meant. I must say this by far has been my most pleasant experience ever buying a vehicle. Cameo along with the entire staff have done a great job! Hands down one of the best dealerships I have ever walked in. I definitely recommend that you stop by and see Cameo Rollins when you go to Open Road Pre Certified BMW. She will get the job done!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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