Perillo Downers Grove

(Downer Groves - Perillo) (Bentley Gold Coast) manager Dan Kern and Sales Rep Dimitrious Mitchell failed to rectify a significant issue that they caused.... I purchased a vehicle from Downers Grove in August of 2019 - Bentley Gold Coast fitted the car with tires that placed myself, my family, and those on the road next to me in jeopardy. The tires they put on my vehicle could not sustain the weight of my vehicle. They were off (over-weighted) by 1600 pounds. The rating was a 95w. The proper tire-weight requirements are 105w rear and 101w front, for my car. Bentley Gold Cost's error led to stress cracks and additional warping of the tires within 3000 miles of driving. A quote from the shop I took my car into - to inspect the tires; "I can not believe they did not explode." I immediately called Bentley Gold Coast and reported the issue. I supplied them with a detailed email, including pictures of the tires (cracks, type of tires, etc.), a statement from the shop that replaced them, and proper load weight specs. I asked for Bentley Gold Coast to cover the cost of the tires. There email response from Dan Kern read, "We have concluded that no adjustment is warranted. The vehicle was sold to you last August, over seven months ago. There is no dealer warranty on tires." P.S. Bentley Gold Coast admitted to putting on the tires before purchase and still refused to rectify their negligence.

I had a great car buying expereince. Very personable and professional. Dealership is top notch, everyone from sales to finance was extremely easy to... work with. Kyle was my salesman, he was awesome. Highly recommend!!

Bought a used car with little to no haggling and all of the normal BS that you have to deal with at car dealers. Really good experience. Will go back.... Car needed a bit of work and the service department was great to work with.

Would leave negative feedback if possible!!! Perillo is worst BMW dealer in the midwest with horrible customer service! If they dont want to work as supposed... to, close down!

I came to Perillo Downer's grove to test drive a Clarity Hybrid that they had in stock. The salesman was friendly and knowledgable and after working with... him to understand the details of the sale, I decided that I was ready to make a deal. I felt like I had a very fair and smooth experience and the staff was very easy to work with. It's been almost two months and I'm delighted with my car.

I contacted the dealership with an interest in a vehicle I saw on the website, and they were helpful throughout the process. I knew the vehicle would sell... quickly but they still took the time to really make sure I didn't feel any pressure about the sale.

I was not looking forward to buying another car based on my previous car buying experiences with other dealerships. From the minute I walked into Perillo... Downers Grove I knew this experience would be different. Every person I interacted with (sales, finance, general manager) was friendly and treated me with respect. It didn’t matter if I was interested in the least or most expensive car in the lot. They answered every question and went out of their way to be helpful. I would recommend this dealership without hesitation.

While I did not end up purchasing a car here, I want to give a good review to Michael Wolinski. He worked to try to get me a deal on a car I really wanted... but it just ended up being a bit out of my price range. He was great at following up and I know he is a good salesman and want to give him a shout out either way!

I recently bought a used car from Perillo Downers Grove and had a great experience. Everybody was extremely professional and willing to go above and beyond... for their customers. Kyle and Daniel took great care of us and the gentleman who took care of our financing was also excellent. This was my second car that I bought from Perillo and would definitely do business with them again!

Unbelievable experience buying my dream car! I negotiated over the phone but flew to pick it up. Every aspect of the process was as good as could ever... be expected. I was buying a used Bentley but these three guys made me feel like I was the only person at the dealership. The prices are excellent, the selection is everything you could want, but the customer service is what made the process so enjoyable. Highly recommended to anyone looking for their dream car! Thanks guys!