Beck & Masten Buick GMC South

I recently purchased a truck from here and they were supposed to call me to fix the tire sensors even though the salesman wrote down on the contract and... still today no call and no answer also they were supposed to call me to see if I was approved by other banks since I got the truck on Labor Day and I keep calling Ricardo Garza in finance and no answer or call back

I WOULD HIGHLY RECCOMMEND RAFAEL BENAVIDES FOR ANYONE WHO IS SHOPPING FOR A USED VEHICLE IN THE HOUSTON AREA. HE WENT ABOVE AND BEYOND TO GET THE PRICE... I WANTED FOR MY TRADE IN. HE ALSO NEGOTIATED A LOWER RATE ON THE VEHICLE I PURCHASED. IF YOU ARE LOOKING FOR SMOOTH/SIMPLE PROCESS ON BUYING A CAR MAKE SURE YOU ASK FOR RAFAEL. YOU WON'T REGRET IT!

Extremely satisfied with the service and overall experience. Staff was helpful, engaging and friendly.

My service consultant Ram Ramirez was great did a good job of meeting my needs and was very helpful and attentive, recommended an oil change package that... I liked.

Really good to make business with and was very nice and professional service

I have been trying to purchase a vehicle from them and they can’t even keep track of who is talking to them. Funny thing is I when I call the price always... goes up.

Experienced a dishonest salesman today. I wonder if this is indicative of the dealership based on the reviews I read tonight; enough to show a pattern.... Any reasonable consumer would call today's experience as just plain dishonest. It's really an integrity issue. Took a day off from work and the family only to be presented a different offer from what was agreed upon as I walked in with my payment in hand. He can not even use miscommunication as an excuse. Texts were sent for confirmation and clarity. I had an appointment, was given the VIN and I had the check based on the quote. Today, they lived up to that negative stereotype of a car salesman. He had the gull to try to say it was my fault. Disappointing.

This dealership lures you in with an internet price that looks appealing and should be a starting negotiating point. Once you speak with the sales team... (if your able to wait that long !) They do as other potential buyers stated , they pull out the bogus price increases due to various unexplained circumstances that cannot be proven by them. You would think they would cater to customers that are pre-qualified financing or can pay cash for several vehicles at once but that doesn't even get them in the mood to be professional ! If this is Family owned then the family needs to re-evaluate their honesty and personnel.

I recommend Raphael Benevides. He was quick and honest without the BS.

I started a deal with Kelsey Garland and Chris Dominguez on Monday the 29th, I had spoken to Kelsey over the weekend about what I was looking for and had... given her my information and the details about my trade in. I had texted Kelsey prior to leaving my house on Monday (which I live an hour away from the dealership) I told her I was on my way and it would take me an hour to get there. I got there shortly after 12 and she wasn't there and had gone to lunch and I waited 45 minutes for her to return. When we started working the deal the price of the truck I was looking at went up 2,000 dollars than it was listed online for, it was explained to me that because I didn't have a current lease I lost 2,000 in rebates. They never took a dollar of their price of the truck I was interested in. So I had them see what kind of interest rate I could get through them to find out my payments. At that point I was told because I was a full time student that I couldn't be on the loan and my co-signer would be the only one on the loan. I told them I wouldn't buy the truck if I couldn't be on the loan, shockingly minutes later they called the bank and magically I was able to be on the loan with my co-signer. While that was going on I called the General Manager at the Ford store that I used to sale cars from and asked him about this new law that supposedly was passed not allowing people with no income being able to be on the loan, he told me he had never heard of such a law existing. I had asked for the keys to my personal vehicle back multiple times and they wouldn't give them back to me, and all I wanted to do was sit in my truck and charge my phone during my 5 hour wait time that accomplished nothing. I ended up going home with my truck. I called the next day to get a buyers order so I can go get my own financing from my bank. I didn't receive the buyers order until that afternoon well after banks had closed for the day. On October 31th I had started the process to get my loan completed, but the bank was having problems with their servers and couldn't process the loan that day. November 1st I had gotten my loan done and signed everything with them and had gotten the check to purchase the truck from Beck and Masten I called Chris Dominguez and told him I was on my way to get the truck, he told me the price had changed because it was a new month. Needless to say I didn't not buy the truck from this dealership nor will I ever recommend this place to anyone or recommend either one of the sales representatives Kelsey Garland or Chris Dominguez. I was treated so unprofessionally it's unreal. I'm 32 years old and have owned over 30 vehicles and this is by far the worst experience I have ever had. I have also reported the company to the Better Business Bureau for failing to uphold their end of the deal.