Gateway Kia of Denville Hours
Gateway Kia of Denville NJ offers such a wide selection of Kias because we believe that our customers not only want opti
ons but that they deserve options. No two people are alike with what they need or with what they prefer. Our friendly sales staff will listen to your needs and guide you into the vehicle that is just right for you. We will not use forceful sales tactics or any fancy sales tricks. We put our biggest sales tool, our vehicles, right out in front of you.
"All we do is discount KIAS!"
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I bought two kias from this awful dealership and multiple times I have brought my vehicles in for a recall and something instantly starts acting up and... when I tell them all they can offer me is a diagonistic fee of over $100. I understand they need to get paid for their time but when this has happened on 3 separate occasions and problems are detected within 24-48 hours is ridiculous. The owner should invest money on customer service I dealt with a Murray and Anthony and both weren’t helpful and basically just chase money with zero concern for retain customers. Solid group there..joke
Service has always been a challenge, but recently absolutley horrible. Given recent events im confident they charge people and then dont fix things as... they indicate. My kia has had its share of problems (gps electrical issues, sunroof motor, 4 wheel drive didnt work, gas leak) more than it should for being a 2014. But LOVE the car so would have been worth it if it weren't for the following: - Pre paid oil change deal= mistake. You have to schedule in advance and then plan to wait 2 hours. -Numerous times, parts that were ordered to fix things came in wrong delaying process. (May not have been their fault.) -paid for back windshield wiper to be replaced which never was done. (Took a week and half to get car back bc of wrong ordered part for something else so I forgot all about this til it rained the next time and went to use it) -diagnostic fees. I brought my car in as sunroof wouldn't close on and off. Worked there. When I brought it home and it happened again I had to take a video for proof. While fixing motor they accidently glued my sunvisor shut! Because this was a week later, i had to make 40 min drive back to drop car off yet again. - they were going to fix it and assumed responsibility but then only patched the damage they did and they couldn't garantee the thinner patched liner wouldn't tear (even for a year.) I was worried it would tear, which fabric damage spreads- this could be expensive down road out of my pocket and could also affect trade in if it got bad. They did end up replacing it fully per my request (the right way). I picked it up, and they left the plastic damage- No big deal to me but again should have been corrected in full all together from the start. - a few months before the above, i had my car there for buttons that weren't working, a panel that was coming off and a few other things. I had to pay 60 or 90 dollars for a clip to be fixed to keep side panel up. FINAL STRAW! HORRIBLE EXPERIENCE- **today panel coming off. It uncovered that they never fixed the problem I paid for. ***called to express concern not wanting to bring my car back for the 4th time in 3 months after all my headache. Service manager JOE RIBELO didnt even try to help me or let me finish my sentence. I asked for reimbursement instead of bringkng it back at this point was just going to glue it myself. He laughed saying "youll never get a reimbursement". He "already did me a favor replacing the headliner." (Yes the headliner that was ruined because they glued my visor shut while replacing sunroof motor!) He was screaming at me when i brought to his attention that wasn't a favor, that was fixing something they did. He completely didnt even try, just lost his mind. So i hung up and called kia national. Ultimately it's upsetting. Love my kia. Got 75,000 almost on it, would love to trade it in in few years but I got a bad taste in my mouth from my experience. Absolutley wouldn't go back to gateway kia in denville. If you want a kia, just go to another location! I have pictures. Hopefully when i hit post it gives me option to attach pics. If not, id be happy to email them to any1 for proof!
My wife and I just purchased a used Sorento and the experience was great. We were greeted promptly and they had a huge selection of Sorentos. One thing... I noticed was that all of their used Kias were certified and that was comforting.
This is my third lease from Gateway Kia and as always I received exceptional customer service. I would highly recommend working with Gateway Kia, they... listen to your needs and do whatever they can to make the deal work for you.
We continue to buy another KIA. This time a Kia Sportage EX. Excellent service, the entire dealership team is professional and very co-operative. Keep... up the good work.
I had a very positive experience at Gateway Kia in Denville NJ. Would definitely go back, they helped me out a lot and everyone was very nice and helpful.
When i walked in a very inexperienced sales person approached me and was a bit pushy. I tried to avoid dealing with him so when i met the GM i preferred... to deal with him. He was much more informative and professional however he continued to keep this other salesman working with me. This salesman was very confused and not confident. I bought my car in the evening and the process took a very long time. The contract was wrong several times and still needs me to sign it again. The next morning i noticed scratches, and the payment for my car wont be given to me for three weeks (something never mentioned until the signing of my contract). I came in another time to have the scratches fixed and they were unable to fix it and said the salesperson Chaz would call to arrange a time for the following tuesday to fix the car. He never called to schedule so i called and spoke to the secretary to schedule. Tuesday morning he was due to show outside my office and while i was waiting outside my office he finally calls at 915 saying he is not coming right now as he lost his personal insurance and needs to get it straight and will come to get the car later. Needless to say i was so annoyed by all this inconvenience i called the dealership to talk to Anthony but got Calvin. Calvin, as another reviewer said was condensending and stated that my salesman is new and i need to be patient with him and he would call me back to confirm that my car could even get fixed today. Of course i never heard back until he was driving over to my office. Quite frankly when i go to buy a car i expect that the salesperson is knowledgeable and professional and not that i need to be a patient and understanding of his incompetance. This experience was very unprofessional
VERY HELPFUL, CARED ABOUT OUR NEEDS WHEN SHOPPING FOR THIS CAR, PROFESSIONAL AND COURTEOUS
A very good non pressure experience. Everyone was great except Calvin ( condescending). Having trouble getting them to respond to an email.
Friendly, cared about our needs when shopping for a car, professional and helpful