Last month I bought a 2013 Dodge Caravan Crew from Buzz Jackson at City of Cars in Troy. The van was beautifully detailed and looks and feels like ne...w. My car buying experience was very positive. Buzz went the extra mile for me. Very professional in my opinion. I will not hesitate to recommend this dealer.
I purchased a 2010 Dodge Ram 1500 from City of Cars. The vehicle had low miles, 1 owner and was in mint condition. After a month the truck became poss...essed. Come to find out the circuits in the key fobs were malfunctioning. They replaced both fobs and I'm all set. They were very helpful and repaired the issue in a timely manner. Excellent and friendly service.
City of Cars had just the truck I was looking for. The salesman was very helpful throughout the whole process. Very satisfied overall
I purchased a Ford Explorer recently from City of Cars. I was skeptical at the low price offered for the trim level of the car but after checking out ...the car I found that it was in excellent condition and they were not the type of dealer that goes to hit home runs on every sale. They offered their cars at a very reasonable price and delivered great service. I dealt with Buzz and he was a real pleasure to work with. I had a follow up issue to be addressed a month after purchase and he coordinated a loaner vehicle and took care of all the costs with the dealer. Will definitely be working with Buzz to get another car next year when my spouses lease is up!
I recently purchased a 2008 Saab from City of Cars. It was my first time to purchase a car without my husband present and Buzz was a gentleman of a s...alesman--no pressure, patient, kind, and accommodating. Buzz had the car cleaned to a shine inside and out and the oil freshly changed. It drives beautifully. I am SO happy and will be recommending Buzz at City of Cars to all my friends and acquaintances looking to purchase a used car. My husband plans to purchase by the beginning of next year, and it feels good to have a place we trust will give us a good deal.
I recently purchased a used 2009 Pontiac Vibe GT from City of Cars. The entire buying process went smoothly and I received a good deal on the car I ha...d been searching for all over the country. I am very satisfied with my purchase and would highly recommend this dealership.
Sent a couple inquiries on a vehicle but I never got a response. I purchased a vehicle elsewhere
I purchased a 2008 Audi TT in April, three months later paint is peeling, automatic transmission is clunking when shifting, sport shift paddle is inop...erable, tried it for the first time and realized it was broke, struts are shot. So much for him saying everything works. I couldn't be more disappointed with my purchase. I paid very good money expecting a quality car and I now wish I would have spent my hard earned money elsewhere. Just because they sell high end cars doesn't mean they are reputable dealer. Wish I would have bought somewhere else.
Ken, We are sorry to hear of your experience with the TT. We remember both you and the car well. As we said when you were purchasing the vehicle, wh...ile we do sell our cars "as is" we do stand behind our product. As a family owned and operated dealership, we aren't here to take advantage of our clients, and are saddened that we didn't make you comfortable enough at delivery to know that you could call us with these issues. Unfortunately in the world of used cars, nothing is ever 100%, which is why we offer our clients the opportunity to have third party inspections done at a mechanic of their choosing, and offer warranties on our vehicles to cover some of the things that may go wrong. Both of which you declined. Ken, we urge you, and anyone else who may be reading this, to reach out to us regarding issues with the vehicles we sell. No used car is perfect, but we certainly don't set out to misrepresent the product we sell. Thank you, Alan Surprenant and the City of Cars Team
When I drove to City of Cars, I had four vehicles I was interested in seeing. When I got there, I was only able to drive one of them. Two of the vehic...les wouldn't start (one of those couldn't even be jumped), one had a service engine soon light on when started, and one of them was in the shop. Other than that, he was nice and inside was clean. They have a big garage that holds the nicer vehicles. The location was ok to take on a test drive. For three of his vehicles that I was interested in, he told me he couldn't go below list price because it was already at a loss. That may be true but beware if he tries telling too many others the same thing.
I bought a car a few weeks ago from City of Cars. I was so nervous because it was my first time buying from an independent dealer. I am so glad I boug...ht from there. They were so accommodating and honest about everything and the whole process. Not only that, but I had a small problem with my window weeks after that they fixed for free no questions asked. I would absolutely buy another car here and recommend anyone I know to do that same! Thank you City of Cars!