Reviews
While the work was just a recall.
While the work was just a recall. Staff treated me like I was a VIP.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your awesome review, Scott! I'm glad to hear that you felt treated like a VIP during your recall service at DCH Brunswick Toyota. Our team strives to provide exceptional service to every customer. We look forward to welcoming you back for your next visit! Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
Me gustó que fui atendido en mi Idioma (Español).
Me gustó que fui atendido en mi Idioma (Español). Muy amablemente y dándome todas las posibilidades de crédito para no irme sin las partes que fui a buscar
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
¡Gracias por tu reseña! Nos alegra saber que te atendimos en tu idioma y que recibiste un servicio amable en DCH Brunswick Toyota. Siempre estamos aquí para ofrecerte las mejores opciones disponibles. ¡Esperamos verte de nuevo pronto! Atentamente, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747
Excellent experience.
Excellent experience. They have kept my 2005 Camry in great condition. Completely trust my advisor. Kevin Scesney has assisted me for 15 years. I stay with DCH, even though less convenient than service near my home, because of the trusted professional relationship with him. My new advisor, Steven Taveras is also good. I stay with DCH because of the trusted relationships. They have never failed to fix problems. I liked the old location better, but the new location is much improved over the last year. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Shirley! I truly appreciate your kind words and loyalty to DCH Brunswick Toyota over the years. It’s wonderful to hear that both Kevin and Steven have provided you with trusted service for your 2005 Camry. I'm glad you’ve noticed improvements at our new location and that we've been able to maintain your trust in us. Thank you for recommending us, and we look forward to seeing you again soon! Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
Richard was constantly in touch and provided periodic
Richard was constantly in touch and provided periodic updates. Took time to understand background leading to vehicle malfunction. Diagnostics was accurate and provided quick fix. No sales pressure whatsoever.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Nikita! I am glad to hear about your positive experience with Richard at DCH Brunswick Toyota. It's great to know that he was attentive and provided you with the updates you needed while diagnosing the vehicle issue. We look forward to assisting you again in the future! Sincerely, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747
Went in for service on a safety issue which was corrected
Went in for service on a safety issue which was corrected
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Norman. I am glad to hear that the safety issue was corrected during your service visit at DCH Brunswick Toyota. Your feedback is valuable, and we appreciate you choosing us for your automotive needs. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again! Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
I was looked at quickly when I arrived with no wait based
I was looked at quickly when I arrived with no wait based on my appointment However, I had to wait for 4 hrs with no interim update unless asked. Also, had to call the front desk for help as the advisor was not available at the desk. I went for my brakes that created nose. The brake pads were fixed but the nose is still there and the pads are still having friction that is cause the vehicle to slow down without applying brakes. Not a good experience from a Toyota service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Saikumar. I appreciate your feedback and understand your concerns regarding the service you received at DCH Brunswick Toyota. It’s important to us that our customers are updated throughout their visit and that all issues are resolved effectively. Please reach out to me directly so I can address the concerns with your brakes and ensure a better experience moving forward. Your satisfaction is our priority, and we hope to serve you better in the future. Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
The expediency and professionalism in which the purchase
The expediency and professionalism in which the purchase of my RAV4 was completed. Top-knotch service all the way around!!! And, I have recommended DCH many times in the past.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Robert! Igreatly appreciate your kind words about the purchase of your Toyota RAV4 and your continued support for DCH Brunswick Toyota. It's wonderful to hear that you experienced top-notch service, and we are grateful for your recommendations. We look forward to assisting you again in the future! Sincerely, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747
The expediency and professionalism in which the purchase
The expediency and professionalism in which the purchase of my RAV4 was completed. Top-knotch service all the way around!!! And, I have recommended DCH many times in the past.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, Bob! I'm thrilled to hear that your experience with the purchase of your RAV4 at DCH Brunswick Toyota was so positive. Our team takes pride in providing top-notch service, and I truly appreciate your recommendations. We look forward to assisting you again in the future! Sincerely, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747
My service advisor Geoffrey Suasnavas was friendly and
My service advisor Geoffrey Suasnavas was friendly and knowledgeable, and he kept me informed every step of the way (the car needed a lot of work).
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Brian! I am happy to hear that Geoffrey provided you with friendly and knowledgeable service at DCH Brunswick Toyota. It's great to know he kept you informed throughout the process. We appreciate your feedback and look forward to serving you again. Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
Very good experience.
Very good experience. The person who handled was courteous, kind and compassionate. Maintain dignity through out the process. Cleared all the doubts before purchasing the vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Satya! I'm thrilled to hear that you had a very good experience at DCH Brunswick Toyota and that our team was able to assist you with courtesy and compassion. We strive to provide our customers with the best service possible and we appreciate your kind words. We hope to see you again soon! Sincerely, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747