DCH Brunswick Toyota

THE WORST TOYOTA DEALERSHIP I EVER VISITED!!! I got a 2010 Toyota Camry from them about 7 months ago.I been getting regular oil change and everything. So, few months after it started burning a lot more engine oil but I ignored it thinking it got over 100k miles so it’s probably normal. Recently, I went to get oil change and my mechanic told me there’s a leak inside the engine suggested to me return it. WILL NEVER GO HERE AGAIN

The worst dealership ever. They sold my son a very bad car. He recently bought it few months ago and already spent so much on it.

Friendly and timely attention when picking up the vehicle. The process went very smoothly and everything was explained through the entire process

Prior to my deployment to Afghanistan I went to DCH service to have my transmission flushed. I drove the truck for a little more than a week before driving it down south for my Mom to take care of it while I away. She dropped her recycling off with it every two weeks to keep it alive. I recently returned from Afghanistan and while visiting with my family I took it out for a drive. When I’d accelerate from a stop the transmission felt like it’s was in neutral and then would slam into gear. It did this in reverse as well. I looked under the truck and saw the trans drain pan was leaking. I called DCH and was greeted by Amy with an apology. I was told they were so sorry and they’d fix this for me. Problem was, the car was stored 6 states away. I was given a local dealer to take it to and told to have them call. Amy gave me her direct line to accomplish this call and said everything would be taken care of. A total of approximately 1,500 miles was put on the truck since the original flush at DCH. The service tech at the other dealer wrote right in the notes that the DRAIN PLUG WAS NOT TIGHT. The tech himself told me it was only finger tight. They had to add 4 quarts of fluid; the pan only holds 3, the total transmission holds around 11. I called after getting back to my parents place and got a lukewarm response from Amy this time and forwarded the service write up to DCH. Then she got back to me and said she never offered to take care of any charges, that it was almost a year ago. 1500 miles! She brought the issue up to management and claimed they wouldn’t take responsibility. I went to the dealer personally after getting settled in from my return home. I spoke with manager Mike Olson and the outlook was bleak. He said he had to do an “investigation” with the other dealer. Then left a message that he couldn’t get in touch with them. I called the dealer and the service writer immediately recalled who I was and the problem. It’s obvious DCH made a simple mistake; everyone makes them. If I hadn’t caught it in time the transmission would have been destroyed before I even made it back North. DCH lacks the integrity to stand by their work. They have a 1 year warranty on service that they don’t honor. The repair cost me $190 on top of the original service of $250. It’s simple to see how this happened. Had Amy stayed her original course and management backed her up they would have a loyal customer. Just the welcome home I needed after a year of running MEDEVACs in Afghanistan. This is how the dealership lost me as a customer and Toyota/Lexus won’t be getting my business again. 1. I was originally denied compensation. 2. After writing review I was offered $100 store credit. I asked for the full amount and stated a credit will be useless since they’ve completely lost my business. 3. Awaiting appropriate offer

Nice environment in the waiting area with food and beverages. Waiting time keep within the expected time. Service advisors and associates in the center are friendly, greeted us as valued customer.

Customer service and the waiting room is large enough so while you wait you are not seating on top of eachother.

This is the third time that I purchased a Toyota at DCH, and all I can say is tha the personal at dch, are the best people to deal with.

Kevin Scesney was an outstanding service advisor very helpful quick and quality Work all in all an incredible experience would highly recommend my friends and family to come to this facility

People were friendly and efficient, facility was clean, coffee and donuts were available while we waited for the service technicians to complete their tasks, and the service was completed in a timely manner.

The dealership was very reasonable to deal with. I was able to work out a deal that I was very happy with.