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Reviews

2.8
Average based on 14 reviews.
  • no hassle

    found a 2009 tl i was interested on the web and called the dealer. never spoke to a salesman! ray the sales manager explained he take all calls on...


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    found a 2009 tl i was interested on the web and called the dealer. never spoke to a salesman! ray the sales manager explained he take all calls on preowned and wanted to make sure i got the info i needed. after going over the car he said i could leave a deposit to hold car over the phone i wasnt ready for that so i set up an appt and met ray who then has dave the salesguy take me to the car and go over it when it was time to settle on the price ray came over with a sheet with the numbers we spoke about and we wrote it up and it was easy! i got a great car at a fair price (believe me i shopped!)so i would recommend them

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service Department disappointing

    Had very disappointing experience on December 13, 2013. Service has deteriorated since I last used the service department, which now appears total...


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    Had very disappointing experience on December 13, 2013. Service has deteriorated since I last used the service department, which now appears totally disorganized and not very competent.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Sales OK, service terribly disappointing

    Review reflects an average of ratings for sales (4 stars) and service (-3 stars). SALES: In summer 2012 we turned in an RDX leased from another de...


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    Review reflects an average of ratings for sales (4 stars) and service (-3 stars). SALES: In summer 2012 we turned in an RDX leased from another dealer and leased a new 2012 MDX. Our salespersons, Ahmed and Marty, were quite helpful and accommodating. After this, however: someone at the dealership didn't process the registration for the car in a timely way and we got a ticket for an expired temporary registration, the Honda leasing company kept calling to say they didn't know if we still had our old RDX – apparently the dealer never told them we turned it in, and our insurance company called to say that the dealer never sent them the lease to confirm that our car was new, so if any problems arose, they wouldn’t be able to pay. Calls to the dealer fixed the second and third problems. We never were compensated directly for the expired registration. SERVICE: To try to make a long story short... (but here's the recap: the service dept. took 2 weeks to incompletely fix simple bodywork issues, in doing so created an allergy problem with the ventilation system they later only made worse, and then began ignoring us). Sometime last spring our MDX got scraped in a Manhattan parking garage and rusted on the fender above the right rear wheel. It also received a ding on the drivers door. Geico appraised the two issues and we took these appraisals to the service manager for repair. She said it could take up to a week to be fixed. It ended up taking almost two weeks – from a Monday morning til Friday afternoon of the following week. When I picked up the car the rusted fender was fixed but the ding on the driver’s door was not. I notified the service rep, who noted that their own service documents listed the ding as the first item to be fixed. She apologized and said they could fix it another time. When we got in the car and drove away we noticed that the interior – especially on the passenger’s side – had bondo (used for bodywork) splattered or smeared on the seats and door panels, and what’s more, the air coming out of the dash vents smelled musty, as if mold/mildew had gotten a chance to grow inside the car. We didn’t have time to go back to have these items dealt with at the time, and we hoped the smell would prove to be temporary. It wasn’t. Members of our family have mold/mildew allergies and driving in the car made us feel sick. When we contacted the head service mgr about these issues she said all cars have this smell in the summer and didn’t take responsibility for the fact that not only had the service dept plainly not done work they said they would, it had taken 2 weeks for them to fail to fix the car, and they gave the car back to us with a bondo-splattered interior and mildew A/C system. Ultimately, we figured out that the service dept lost the door estimate from Geico. But at that point we just wanted the bondo splattering cleaned and the mildewy vents fixed. The dealer picked up the car and returned it with a mostly clean interior (except for the dirty cleaning rag left in the trunk). The vents still smelled. So we tried again – noting that we hoped they wouldn’t do anything to the vents that involved chemicals as we are allergy sensitive. The dealer picked up the car again and said they would do an A/C treatment. Afterwards the vents smelled like some sort of chemical substance and perfume to which we also were allergic. To this day - ~2 months later – it hasn’t entirely disappeared. As the perfume scent has lessened, however, we noticed that that the mildewy scent is still there. While the service expressed sympathy that we were still feeling sick in the car, since she now said they had never detected the smell themselves there was nothing they could do. We asked to speak to the highest level manager. And were told that a higher up from Acura would be coming through soon. That was ~ 1 month ago…. And we’re still waiting to hear about this.

    Does not recommend this dealer
    Did make a purchase
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