found a 2009 tl i was interested on the web and called the dealer. never spoke to a salesman! ray the sales manager explained he take all calls on pre...owned and wanted to make sure i got the info i needed. after going over the car he said i could leave a deposit to hold car over the phone i wasnt ready for that so i set up an appt and met ray who then has dave the salesguy take me to the car and go over it when it was time to settle on the price ray came over with a sheet with the numbers we spoke about and we wrote it up and it was easy! i got a great car at a fair price (believe me i shopped!)so i would recommend them
Had very disappointing experience on December 13, 2013. Service has deteriorated since I last used the service department, which now appears totally d...isorganized and not very competent.
Review reflects an average of ratings for sales (4 stars) and service (-3 stars). SALES: In summer 2012 we turned in an RDX leased from another dealer... and leased a new 2012 MDX. Our salespersons, Ahmed and Marty, were quite helpful and accommodating. After this, however: someone at the dealership didn't process the registration for the car in a timely way and we got a ticket for an expired temporary registration, the Honda leasing company kept calling to say they didn't know if we still had our old RDX – apparently the dealer never told them we turned it in, and our insurance company called to say that the dealer never sent them the lease to confirm that our car was new, so if any problems arose, they wouldn’t be able to pay. Calls to the dealer fixed the second and third problems. We never were compensated directly for the expired registration. SERVICE: To try to make a long story short... (but here's the recap: the service dept. took 2 weeks to incompletely fix simple bodywork issues, in doing so created an allergy problem with the ventilation system they later only made worse, and then began ignoring us). Sometime last spring our MDX got scraped in a Manhattan parking garage and rusted on the fender above the right rear wheel. It also received a ding on the drivers door. Geico appraised the two issues and we took these appraisals to the service manager for repair. She said it could take up to a week to be fixed. It ended up taking almost two weeks – from a Monday morning til Friday afternoon of the following week. When I picked up the car the rusted fender was fixed but the ding on the driver’s door was not. I notified the service rep, who noted that their own service documents listed the ding as the first item to be fixed. She apologized and said they could fix it another time. When we got in the car and drove away we noticed that the interior – especially on the passenger’s side – had bondo (used for bodywork) splattered or smeared on the seats and door panels, and what’s more, the air coming out of the dash vents smelled musty, as if mold/mildew had gotten a chance to grow inside the car. We didn’t have time to go back to have these items dealt with at the time, and we hoped the smell would prove to be temporary. It wasn’t. Members of our family have mold/mildew allergies and driving in the car made us feel sick. When we contacted the head service mgr about these issues she said all cars have this smell in the summer and didn’t take responsibility for the fact that not only had the service dept plainly not done work they said they would, it had taken 2 weeks for them to fail to fix the car, and they gave the car back to us with a bondo-splattered interior and mildew A/C system. Ultimately, we figured out that the service dept lost the door estimate from Geico. But at that point we just wanted the bondo splattering cleaned and the mildewy vents fixed. The dealer picked up the car and returned it with a mostly clean interior (except for the dirty cleaning rag left in the trunk). The vents still smelled. So we tried again – noting that we hoped they wouldn’t do anything to the vents that involved chemicals as we are allergy sensitive. The dealer picked up the car again and said they would do an A/C treatment. Afterwards the vents smelled like some sort of chemical substance and perfume to which we also were allergic. To this day - ~2 months later – it hasn’t entirely disappeared. As the perfume scent has lessened, however, we noticed that that the mildewy scent is still there. While the service expressed sympathy that we were still feeling sick in the car, since she now said they had never detected the smell themselves there was nothing they could do. We asked to speak to the highest level manager. And were told that a higher up from Acura would be coming through soon. That was ~ 1 month ago…. And we’re still waiting to hear about this.
Warren Newland: A+ I just bought my Acura RDX from Acura of Manhattan and I was extremely pleased with the entire experience. Warren Newland was the s...alesperson, and he was about as un-salesman-like as you could hope for (that's a good thing). There was no pressure, no trying to up-sell, no playing games, and I felt that he was extremely knowledgeable about the cars and sales process. Warren was also very flexible and accommodating, and didn't hesitate to patiently review in detail every possible buying and leasing scenario I was interested in. Any promises he made, he honored. Victor Fiore: A+ Victor Fiore, the Sales Manager, came out towards the end of the process and reassured me that he values the dealership's reputation and that they would work to ensure I was satisfied. He handed me his card and told me to call anytime. He seems like a completely genuine guy and he added to the overall extremely positive shopping experience. Victor Babb: C Victor Babb, the F&I Manager, (that's Finance & Insurance, I believe), was overall "fine." Not great. I still give the dealership 5 stars, though, so he didn't really detract from my overall experience. He's your classic high-pressure salesman. Overall the process of closing the deal with him was efficient, but he kept trying to up-sell me on extended warranties and service plans, even after I called my financial advisor and was advised not to buy the added policies. Then when I asked him specific questions about the extended warranties, he didn't have the answers. "Does it cover replacing the timing belt?" was answered with rifling through some papers and something to the effect of (not verbatim) "Well, it says timing belt here in this pamphlet, so I guess it would, unless it's due to wear and tear, so not really..." He was also cold and stand-off-ish when I walked in the door, and at least 4 times during my interactions with him he kept telling me that I was early and he didn't expect me for another hour or so (making excuses for not being ready or something?). I didn't argue or disagree with him about whether or not I was early, but I found it strange and off-putting because I actually showed up to pick up the car at exactly the time I said I would. Even if I were early, why harp on it? He also spoke poorly of one of his associates - extremely unprofessional - comments like "wow, he didn't go through that with you already? he should have. figures...." If I had anything positive to say it's that once he was ready for me, the entire closing process didn't take very long.
Bought a 2010 Acura TL great car. Randy Martinez the salesman took great care of me from when I walked in to when the purchase was completed he did a ...great job and when things were not looking too good he told me don't worry about it he would do his best to make sure I recieved the car. Victor the finance manager also worked magic for me I'd recommend this dealer to my friends great job.
I found a certified pre owned model with 4000 miles on it listed on their site, I negotiated over the phone from out of state. They assured me the car... was in outstanding condition, it only had 4000 miles and looked new. I took the train in to pick up the car and I waited for a while in their waiting room until they were ready for me to inspect the car, when I saw the car I went from excited to dissapointed quickly, the front and rear bumpers were pretty banged up, and their was a large deep dent behind the driver side passenger door. I expressed my displeasure, and the salesman said he couldn't believe I would have a problem with "this small amount of damage" I laid into him, the sales manager wanted to rectify the situation and said they would have a local body shop repaint the bumpers and fill and paint the rear pillar, however I had to agree that I would take the car and forfeit my $500 deposit if I did not!!!! I told them to keep their car, I went back to Philadelphia and bought a Brand New TL from my local dealer, don't waste your time with these guys
I bought an Acura RDX here in 2011 and it was the worst experience of my life. They make it very easy to buy a car ( no hassle , no problem on lowerin...g the price ) but when you drive it away thats when the problems begin. I traded in my CPO 2007 RDX for a CPO 2010 Tech Packed RDX. I test drove the car everything was great. After I picked the vehicle up and started to drive it home my girlfriend and I started to her crackling noises coming from the roof of the car. When we got our new car home and parked it in the garage, we noticed that there was a HUGE dent running across the roof of the car ( this was not there on our test drive a couple of days before). We immediately brought the car back to Acura of manhattan and the manager there said it could have been our fault and they had to look into it further before they could fix it. To make a very, very long story short they fixed the roof of the car ( 3 weeks later) gave us a loner that was filthy, the battery has died on the car even though they stated on the 150 point inspection that they had checked it, and the GPS had to be replaced on the car. Words of advice DO NOT BUY A CAR FROM MANHATTAN ACURA. YOU HAVE BEEN WARNED.
On 11/28/12 I took my 2004 Acura TL to Acura of Manhattan to have my power steering pump replaced as well as my dashboard which was cracking replaced.... Acura of Manhattan was kind enough to lend me a loaner vehicle during the process and informed me that they would be done on 11/30/12 before 5pm. I received a call and was notified that the job is taking longer than planned and that I would not received the vehicle back until the following Monday or Tuesday. On Monday 12/03/12, I was informed that the vehicle was ready. Around approximately, 4:30pm I went and returned the loaner (with a full tank of gas), paid for the services, and waited on my vehicle. When I received the vehicle back the dashboard install seems okay, but then I noticed a huge rip in my leather seats on the driver side and a smaller gash in the passenger side seat. I immediately notified the service manager Tom C. who I had been in contact with since 11/28. I took pictures of the damage, he came and took pictures, and then called his Technician who had the gall to say that damage was there prior to the install. As calmly as I could I pointed out that upon initial intake of the vehicle on 11/28 where they document every single ding and dent on your vehicle, there was no damage to the seats. The eight phone calls between Tom and I, which took place between 11/28-12/3 never consisted of talking about damage to my seats, and the outgoing paperwork had no notation in the comment section about damage to the seats. But there was something written there and then later scribbled out with blue pen. Tom C, informed me he would call upholstery on 11/4 and inform me later that day what would be done. I have not received any information from them as yet and have taken my formal complaint to Acura's Corporate Office. I would rather drive the 15 hours back to Atlanta to get my car serviced at Nalley Acura in Marietta, GA, than bring my car back to Acura of Manhattan. Never had an issue down there, and they always went out of their way to SAVE me money. My advice is: 1. Take pictures of your vehicle before they do any work on the inside of your vehicle.
I bought my first SUV here. The SUV handles like a like a car. The sales man was good he could of been more honest. The car was not ready when I came ...to pick it up and the rush to clean it left a bad taste in my mouth. The service here was below average for me but the MDX is a great SUV. Its a gas guzzler so go easy..
I was looking for a used car and their price was the lowest. However once I arrived there was a reason the price was so good. The SUV and several othe...rs that were upstairs in the used car area were repaired wrecks with clean carfax. Not sure which paint and body shop they use but the work they do is horrible with paint runs and bubbles. Surprised that the cars I looked at and a few other there listed as CPO had clean records when it was obvious they had major repairs. Look elsewhere when shopping used as the cars at this dealer are low for a reason. I saw that first hand. Never buy a used car there without a pre-purchase inspection from a 3rd party. i wish I had listened to previous reviews about this place but wanted to give them the benefit of the doubt. BIG mistake on my part. Acura should not let them sell used cars as it gives Acura CPO a bad name.