Mercedes-Benz Manhattan, Inc. / smart center Manhattan

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Reviews

Average Ratings

3.9
23 lifetime reviews.
  • Excellent Dealership - Must Go

    My husband and I came to Mercedes Benz Manhattan with high expectations. We wanted to purchase a 2015 C63 AMG Sport. We were fortunate enough to w...


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    My husband and I came to Mercedes Benz Manhattan with high expectations. We wanted to purchase a 2015 C63 AMG Sport. We were fortunate enough to work with John Hart who is exceptional. He always made the experience extremely personal and always made sure we were happy. He really spent the time to get to know us and what our expectations were. We wanted a White Exterior, with a Red Interior with Carbon Fiber, and John was able to get us exactly the car we were looking for. This was our first car together, and the Mercedes Benz team really made it a special memory for my husband and I. They took the time to unveil the car to my husband and I. This has been the best dealership I have worked with in terms of purchasing a new car. John always made himself available to answer every question we had. The dealership itself is one of a kind, and it's worth going there. They even spent a good hour teaching me all the new technology in the car instead of pushing my questions to the drivers manual; it was really impressive and personal. I highly recommend purchasing the car there, and working with John Hart. I'm looking forward to the next car purchase in a few years :-)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • It Doesn't Get Any Better Than John Hart

    his is my 5th Mercedes Benz car and my second car from Mercedes Benz Manhattan. I worked with John Hart, who in my mind, is an exemplary sales pr...


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    his is my 5th Mercedes Benz car and my second car from Mercedes Benz Manhattan. I worked with John Hart, who in my mind, is an exemplary sales professional. John worked with me through all the different models I was interested in until we came up with the right car at the right price. Ultimately, we had one built. Last weekend I went to the dealership to pick up the car. Again, John did everything he could to make my experience as pleasant as possible. I drove home feeling happy knowing I had made the right choice. John Hart made the entire process as easy and seamless as possible. We also had a little fun along the way. John will be my go to salesman in the future. I hope he never leaves. If you're looking for a new Mercedes and want to work with a really nice and honest salesman, please give John a try. You won't be disappointed.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best experience ever, I highly recommend marcus

    Best experience ever, I highly recommend this dealership Marcus Brandon is an exceptional employee and asset to Mercedes-Benz of Manhattan , Marc...


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    Best experience ever, I highly recommend this dealership Marcus Brandon is an exceptional employee and asset to Mercedes-Benz of Manhattan , Marcus worked diligently to accommodate my needs in my pursuit of a 2014 E-350

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Experience at Manhattan Mercedes

    We had an excellent experience at Manhattan Mercedes Benz, This was our 2nd time buying a certified used car from Manhattan Mercedes, from start t...


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    We had an excellent experience at Manhattan Mercedes Benz, This was our 2nd time buying a certified used car from Manhattan Mercedes, from start to finish our experience was smooth. Our Sales Consultant, Marcus Brandon was great!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • BEST SERVICE

    Best experience ever, I highly recommend this dealership


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    Best experience ever, I highly recommend this dealership

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Mercedes Manhattan

    Very Bad expérience With John Ademaj The sales guy


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    Very Bad expérience With John Ademaj The sales guy

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 6 found this review helpful. Did you?

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  • Mercedes Manhattan

    I came here to do service for my sedan.I said to myself This dealership is excellent and exceptional.A month after I bought GLE and GLen Klein an...


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    I came here to do service for my sedan.I said to myself This dealership is excellent and exceptional.A month after I bought GLE and GLen Klein and Joe From finance made things easy and smooth!Best dealer check it out!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great follow through

    We purchased a M-B certified over the Internet, flew in and drove away. Renee handled the Internet sale, Deb met us at the airport and took care o...


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    We purchased a M-B certified over the Internet, flew in and drove away. Renee handled the Internet sale, Deb met us at the airport and took care of the delivery, and Don, the sales manager, checked in with us to make sure everything was okay. All three were very professional and everyone followed up on each detail and commitment. I recommend them highly.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • THE BEST!

    I just leased my car from Mercedes Manhattan and I’m extremely happy with the transaction. I’m very grateful that I met John Hart as my salesman a...


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    I just leased my car from Mercedes Manhattan and I’m extremely happy with the transaction. I’m very grateful that I met John Hart as my salesman and I’m impressed with the ease of getting into my new favorite car! I have been a BMW enthusiast for a long time and made it clear to him that I was only there to look at their new models before I signed on my next one. Not only did he answer all my questions but he also put to doubt all my concerns I had in making the switch to the Mercedes Family. I’m glad you did Johnny, you were right. Thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Customer Service is BAD!!!

    I went to Mercedes Benz of Manhattan yesterday at 2:00PM for a 2:00PM appointment. I went with the mindset to purchase a 70K car. I brought my che...

    Dealer Response

    Thank you for your feedback. I'm sorry to hear that your Mercedes-Benz Manhattan experience has not been positive. Please know we strive to deli...


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    I went to Mercedes Benz of Manhattan yesterday at 2:00PM for a 2:00PM appointment. I went with the mindset to purchase a 70K car. I brought my checkbook and was willing to wait for a custom order car. I went to the showroom and was greeted by the receptionist and my sales guy showed me some cars. The sales guy was very nice and knowledgeable but the MANAGER does not know what he is doing. They had a STAFF meeting with all the sales guys while customers are being helped. WTH!!! Who does that while customers are sitting there with their sales guy. This meeting had to last at least 20 minutes. I picked up my stuff and left. My friend had a car for service at Mercedes. The car was not ready so I went back up and the sales person had left. The MANAGER was still not available. How does a corporate OWNED store only have one sales MANAGER on staff? This is ridiculous!!! This is not what I expected from Mercedes.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. I'm sorry to hear that your Mercedes-Benz Manhattan experience has not been positive. Please know we strive to deliver excellent customer service to each and every one of our customers. I invite you to please contact me directly to discuss the details of your experience. Thank you again and I look forward to connecting with you soon. - Anthony La Spada, Customer Experience Manager, 212.589.6142, Anthony.m.laspada@mbusa.com


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