I purchased a new Volvo and brought a check to pay for the car. When asked for my SS# I declined to provide it. I was then told my social security number... was needed to apply for license in the state of WA and my credit report would not be pulled. I reluctantly gave it. The business manager not only pulled my credit report, but also treated me unprofessionally, spoke down to me, and tried to sneak in an extra fee. I asked that the credit inquiry be reversed. King Volvo stated they would do so--but after 4+ months has not followed through. The general manager seemed sympathetic to our concerns over email but never followed through to ensure his business was following the law and his customer was satisfied. The salesperson was nice--but we knew more about the car than he did. We tried to do the right thing by "buying local" but you're better off in a Seattle dealership or across the street at Audi.
I was shopping for a used XC60 up and down the west side of WA and OR (and Spokane). King Volvo had a great selection with a fair listing price. When... I initially called, I spoke with Phil who was very helpful in answering all my questions (I had never purchased a car from a dealership before). I continued to work with Phil and Jason, who were excellent at responding to my questions via text. Over a two week time period of searching, I found King Volvo to be the best option for purchasing our car. I negotiated a price with Phil before even seeing the three cars they had listed. Phil was extremely helpful in getting all the paperwork needed/ready to go prior to us even making the trip. It was a 300 mile round trip drive that we intended to make in one day, including the test drive and purchase paperwork. When we arrived, Alex was excellent at explaining ALL the features of the car. He CLEARLY knows his Volvos! Once we decided which vehicle we wanted to buy, Mark made the whole purchasing process streamlined and as quick as possible. While we were going through all the paperwork, they spruced the car up for the trip home. We were on our way back to Olympia within 2 hours 45 min. of our initial arrival time! Our experience in working with Phil, Jason, Alex, and Mark was professional, friendly, and educational. I would certainly make the drive again to work with them in the future. Our certified pre-owned 2017 XC60 was heavenly to drive 150 miles home!
We shopped around for a 2017 XC60 from Seattle to Bellingham, and found the perfect car at King Volvo. Prior to the purchase, the sales team (Jarrett,... Alex, and Phil) all responded quickly via email and phone to answer our questions regarding availability and pricing. Before we arrived at the dealership, Phil had the car cleaned and fueled up for us. Phil offered an amazing price, including Costco pricing, manufacturer incentives and a loyality discount, making our final price fantastic! Jarrett wrote up the deal and gave us a complete walk-thru of the vehicle, and Mark in the business office took care of the all of the paperwork in expert fashion. We drove home in our new car knowing that we had gotten a great deal and on the quality Volvo we wanted! All of this took place in a friendly and relaxed environment. Check out King Volvo before you buy. We think you like what you find!
Having owned some higher end vehicles (and was very close to purchasing another MB product) I decided to take a Volvo for a spin. Aside from the fact... that our purchase of the XC90 Inscription blew the competition out of the water in terms of value and performance, I cannot speak highly enough about the level of professionalism and expertise we experienced at King Volvo. Not only does the team have an encyclopaedic knowledge of all things Volvo - and can quite readily compare to competitor product! - they definitely go the extra mile to make sure you are satisfied with your decision to purchase, and work closely with you post-purchase to make sure you get the most from your vehicle. I can honestly say I've never experienced this level of service before and feel extremely valued as a customer. Alex, Phil & Mark (our 'team' at King Volvo) are a pleasure to work with and I would highly recommend to anyone, they don't disappoint!
Such a great team to work with. I chatted with Andy through email about my trade in and what I was looking at online. He was very helpful and friendly.... We discussed the deal for a couple days, then I drove from Spokane to Bellingham, and test drove the SUV I wanted, and the deal went as discussed. No surprises. Filled out paperwork with Mark, and away I went. Totally worth the 12 hours of driving.
Have no complaints with King Volvo. Great car buying experience, easy negotiations, fair price, helpful salesperson (Jarrett Dorsey).
Had an amazing, fun and low pressure experience with Andy and Mark. Now I'm heading home with my new beautiful Volvo sedan!!!!
I cant say enough about the great service I received from king auto. Salesperson Jarrett Dorsey was both knowledgible and helpful during this transaction.... the rest of the staff was also very helpful. I would recommend this dealership to anybody. keep up the good work! werner hobart
I purchased a used Chevrolet Tahoe from King Volvo recently. Being a used car I knew that not everything would be perfect. After looking the car over and... test driving it there were a few things that were not working properly, I pointed these things out and without hesitation they were willing to fix the car. After purchasing the car and driving it home, I realized that the CD/DVD/Nav system was not reading any discs. They had me drop the car back off with them, gave me a free loner car and replaced the system completely! They definitely went the extra mile for me and will recommend King Volvo to my family and friends. Thank you for standing behind what you sell Jarret, Andy and Phil.
I bought a used Nissan XTerra at King Volvo and Jarrett was the sales rep that I worked with. Jarrett was very professional and knowledgable. I like to... negotiate and Jarrett gave me the final numbers they were willing to do. I trie to budge him but he said it was the best deal for the truck I was going for. Jarrett even suggested I go home, do more research on what is out there and come back to buy the truck. I did that and confirmed that there was not a better deal out there for that truck in the SE trim with those miles. Jarrett followed up with me on the phone, wanting to know when I would come back and finish the deal. He was persistent but very nice. I came back in, bought the truck and I have been very happy since. Thank you.