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I had a great experiance and would definately drive the 2 and a half hours to deal with them again. Keith was my salesman and was awesome. He was alwa...ys in contact with me and even called me at closing time on a Friday to let me know that the truck was still available due to 3 other people that was very interested in it so I wouldn't waste my time or gas to make the 2+ hour drive Saturday morning. Again Thank You Keith. ( I'm a costumer for life )..
I agreed to out the door Price on a 18 ram, went to sign papers an was 3k more. I went to,different dealership an got what my out door Price was sup...pose to,be
After we purchased our used vehicle, we discovered one of the headlights did not work the first time we drove the vehicle at night. We remembered our ...salesperson stating that any little thing we found after taking it home would be taken care of. We confidently called her the next day knowing that this was a minor glitch that would be handled immediately. Imagine our surprise when we were told that it was working when it left the lot, the new headlight would cost $50.00 for the bulb, they weren't sure how long it would take to get, and we would have to bring the vehicle in to get an estimate of the labor charge involved. We were very surprised at this lack of basic customer service. BTW, we purchased the bulb at O'Reilly (1/2 mile from the dealer) for $21.99 (plus tax) and I installed it myself after looking at a webpage that I found through Google. Total install time was about 10 minutes---and I had never done this before! So, you have to ask yourself---Is support after the sale and the desire to be helpful an important quality for the dealership to offer?
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