Milnes Chrysler Dodge Jeep Ram

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Reviews

4.8
58 lifetime reviews.
  • Awesome sales crew

    I had a great experiance and would definately drive the 2 and a half hours to deal with them again. Keith was my salesman and was awesome. He was ...


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    I had a great experiance and would definately drive the 2 and a half hours to deal with them again. Keith was my salesman and was awesome. He was always in contact with me and even called me at closing time on a Friday to let me know that the truck was still available due to 3 other people that was very interested in it so I wouldn't waste my time or gas to make the 2+ hour drive Saturday morning. Again Thank You Keith. ( I'm a costumer for life )..

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • No support for problem after sale

    After we purchased our used vehicle, we discovered one of the headlights did not work the first time we drove the vehicle at night. We remembered ...


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    After we purchased our used vehicle, we discovered one of the headlights did not work the first time we drove the vehicle at night. We remembered our salesperson stating that any little thing we found after taking it home would be taken care of. We confidently called her the next day knowing that this was a minor glitch that would be handled immediately. Imagine our surprise when we were told that it was working when it left the lot, the new headlight would cost $50.00 for the bulb, they weren't sure how long it would take to get, and we would have to bring the vehicle in to get an estimate of the labor charge involved. We were very surprised at this lack of basic customer service. BTW, we purchased the bulb at O'Reilly (1/2 mile from the dealer) for $21.99 (plus tax) and I installed it myself after looking at a webpage that I found through Google. Total install time was about 10 minutes---and I had never done this before! So, you have to ask yourself---Is support after the sale and the desire to be helpful an important quality for the dealership to offer?

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Bryan M.

    My family has purchased 2 new vehicles, sold 1 vehicle, and trusted this dealer with numerous recall and non-recall related repairs. Every time we...


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    My family has purchased 2 new vehicles, sold 1 vehicle, and trusted this dealer with numerous recall and non-recall related repairs. Every time we work with Milnes we find the service to be top notch. We've purchased many cars over the last 20 years at various dealerships around the country and Milnes in Imlay City, MI. is definitely 1 of the best car dealers that we have ever worked with. The staff are friendly and not pushy which is a huge plus! I firmly believe this dealership is worth your time and is a safe place to do business!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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