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Our first car we bought from them was a 2010 Chevy Equinox. Four days later it took a crap on us. After some talking with them they hooked us up with a... temp car until we figured out what we were going to do. When it found out that the Chevy was going to need a new engine they got us into a 2013 Subaru Outback and took the payments we were making on the Chevy and moved them over to the Subaru. We are now on our 4th vehicle from them as I did their old 13 month credit program and moved into a full sized truck.
I bought a vehicle a month ago. The following day I called the dealer because there was a noise, possible cv joint, was told go ahead get it fixed we will... skip a car payment as reimbursement. I did that but was never reimbursed. And the noise was still there, it is the differential. I have been calling and getting the run around for a month trying to get this fixed. I am told" I have to get approval from my boss," " I can't get a hold of my boss,"" we might let your mechanic fix it," " or maybe our mechanic." "Do you have a friend that will fix it". When I call the person I need to talk to is always busy, or not there. I am so sick of trying to get someone to do the right thing. But I guess there job is about selling cars, whether they are safe to drive or not.
Thanks to Robert in Kalkaska, Great deal on a Honda Civic, it's been a great car. He found the best deal for financing and even got some snow tires so... I was ready for winter.
Robert made the car buying experience super easy. I told him what I wanted and he made it happen. I can???t thank him and his coworkers enough for their... help and care. Much appreciated 😀
So I love my new car but. I don't like it when I get taken for a ride. Got my car knowing it had a new motor put in it . New being a different one . Don't... know who I delt with sorry I forgot his name . When I asked about how many miles we're on the new motor I got the story well shouldn't be much more that what was on it oridganaly. Car had around 42000 miles so after we got all the paperwork done still no answer on the miles of the new motor. Well long story short it had around 58000 miles on the lol new motor. Paying alot of money for this car should have got a better deal feel taken . But would like to mention something Boyd was awesome took great care of me guess maybe he should be running the show just saying. And the Yung lady in the kalkaska office was great to but that's it
Derek and Boyd went above and beyond my expectations! They were very friendly and very helpful! They can get you approved right the way and they have a... nice quiver if vehicules to test drive! My only drawback was the warranty of the vehicule witch is not very clear but they did awesome! Kudos and thank you!
I worked with Jared and Heaven, I also talked to Derek a few times. They were all so incredible to talk to. They are so laid back, I literally felt like... I was just hanging out with friends. They answered all of my questions, without making me feel stupid about not knowing. I haven't bought a vehicle yet, due to insurance. But I look forward to coming back in and working with them. I would and will refer my family and friends to them.
Derek and Boyd went above and beyond to find the 4runner I wanted for the price I could afford. It did take three weeks to get it here, but it was perfect!... The amount of time for the legwork they put in was truly astounding. They kept me in the loop with prompt text messaging and phone calls. When I went in for the delivery there was no pressure, just take it for a ride and decide if I wanted it. These guys rock!
I have never bought a car from a dealership, because i always feel like they are scamming me. This was NOT the case at Northpointe Motors. Derek, Tim,... and Ben went the extra mile to asure they gave me the best deal and experience they could give. From start to finish my experience there was honest and smooth. Thank you Northpointe Motors for getting me in something safe and reliable for my kids and I. My experience was 10 stars and would recomend them to anyone.
I was having nothing but terrible luck with vehicles,I don't think I had one last 2 years. I was getting nothing but I can do this,I can do that from dealers... then Boyd contacted me and answered my prayer to get help for a dependable vehicle. He has worked tirlesly to get a great deal for me. Boyd ,I can say for sure HAS helped get a deal done.