Car Trust Hours
Thank you for choosing CarTrust. A unique car buying experience. What makes us different? More and more car dealers c
laim to be NO HASSLE but fall short because of layers and layers of employees and personnel. WE ARE OWNER OPERATED and only sell cars that are guaranteed to be structurally sound, safe and clean. You have already done your homework SO you already know our cars are aggressively priced to move quickly. Try our new "VIRTUAL WALK THROUGH*". Call today, you'll be happy you did.
"A comfortable buying experience."
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Bought a bmw for 25k from car trust with 90 day warrantee . I made a listing of things that needs attension to the car and cartrust said they will fix... it . car needs new shocks , rims is bent , allighnment , car tune up , brakes makes noise , passanger sun blocker is broken . Needs new tires they are like 3 diffrent brand tires currently .... with all this headache I tried multiple times to be patient and followed orders but seems like I'm being lied after lies for weeks and now its been 2 monthes all together . Funny part is that they still haven't fixed my car .. this is not acceptable . U burned me now im burning you in court
Wow, do not trust this dealer. Made an appointment last Sunday to come see a 2014 Subaru Outback. Was immediately asked if I was actually interested in... buying the car or if I just wanted to look at it, because one of the owners was driving the car around. We couldn’t find the place, and we had to call 3 times to get directions (after driving 2 hours to get there). Once we were there, the employees were too busy on the phone to speak with us, and just handed us the keys and told us to take it out for a drive, without asking for any drivers license and he just slapped a temporary tag on the car. After the test drive we were kept waiting . The owners were too involved in helping a friend with making a music video to care that a customer was waiting in the lobby for over 4 hours. They told us they had to wait for an agent to arrive to go over interest rates and payments. This is bull! We spoke to many other dealers and they said that was ridiculous. They then told us we had been pre-approved and to take the car without having us sign any papers what so ever. We should have known then that they were shady. We call to arrange to come in and finish paperwork and they tell us we need to bring the car back with a co-signer. Stay far away and don’t even bother with trying to keep names straight or wanting to work with one person, it was a flipping revolving door.
I thoroughly enjoyed the experience! The owner and the staff are very friendly. I love their honesty. they stand by their word. We purchased a beautiful... Honda Odyssey from them. Thank you Shaun and TJ for your integrity!!
Purchased a used 2011 Jeep Wrangler in 11/2017. Vehicle in excellent condition, well detailed, as advertised, and spotless. These folks at Car trust are... truly professionals. T.J., Shaun, and Mike are very caring and genuine people. No pressure, but were there every step of the way to help me in the buying process. I am in my 60's and made the long journey from Western Maryland to purchase my Jeep.. Trust me, the trip was well worth it. These folks are up-front, honest, and made my buying experience a pleasurable one. This Dealership is the real deal. Their vehicles are top of the line.
Bought a 2006 Jeep Wrangler from CARTRUST and the experience was a welcome surprise!! A few years back we had looked at car's from other dealers in the... area and I was reluctant to go back to the area due to the lack of quality cars (every one I test drove had an undisclosed problem). That changed with CARTRUST! We happened to be in the area and stopped by to look at a Jeep Wrangler. We had been looking for a while and I knew decent 2003 to 2006 wranglers were hard to come by at a good price. TJ and his staff (Shout out to Trey) were professional and accommodating. We had limited time so our plan was to take a look at the car, decide if we wanted to test drive it and then head home and discuss a possible purchase later. The car looked good both visually and mechanically so we decided to take it for a test drive. No issues arose during the test drive so we went back inside to discuss price. I told them we had limited time available and I wasn't planning on buying the Jeep today. So TJ asked what it would take to get the sale done today and I gave him a price (I knew a good price for the car since I had been looking for a Wrangler for a few months). I expected to walk away and maybe get a followup call in a few days. TJ thought for a few seconds then accepted the offer. The unexpected part of the deal that made it even better is that TJ added a 90 day bumper to bumper warranty (unheard of for a 11 year old car) and a 2 year engine and transmission warranty as well. The car had a VA valid inspection but since we lived in MD, TJ also guaranteed it would pass the more stringent MD inspection. When we got it MD inspected it had 2 minor issues that were fixed and TJ reimbursed the cost as promised. TJ and his staff live up to their name of CARTRUST as they do put the TRUST back into used CAR buying.
Well I dnt knw were to begin am all the way frm phila pa. I called in talked to the sales person Trey frm beginning to the end he answer all my questions... detail by detail he even sent me more pics of the car because am 3 hrs away I wanted to make sure my trip will b worth my wild. When I arrived the sale person Trey waz friendly and so was the staff I really felt confident buyin frm these guys Trey gave me a full review of the car 2010 bmw 750li xdrive I took it 4 a test drive I waz in love then I talk to the owner Tj I felt real comfortable buy-in we talked numbers he gave a good deal and 30mins later I waz driving my new baby back 2 Philly he even fix a small minor problem that waz in the interior and took and an additional few hundred off. Over all frm my sales person Trey to the owner Tj real good experience and I mean it worth the drive
I feel like a valued customer. I wrote a review recently regarding my tags. Well, the owner TJ contacted me immediately and advised me that 30 day tags... are given to allocate time for the dealer to get everything processed. I feel so silly now. It's only been one week since I purchased the car. Patience is key folks. I looking forward to purchasing my next vehicle here. I was unable to add to or update my old post so i had to write a new one. This place is an hour from my home. I pasted plenty of dealerships on the way here. It was all worth it! When my husband took the car to get inspected an employee told my husband the car was in excellent condition to be a used car. Thanks so much Cartrust and I look forward to doing business with you in the future.
I purchased a 2014 Nissan Sentra a week ago. The overall experience was good. The car was in good condition. I'm still waiting for my tags. I was told... to send a picture after my husband had taken the car through M.D. inspection and my tags would be mailed to me via FedEx. The exact timeframe was specified. So, I'll give it another week before I contact management.
Car was largely as advertised with some errors regarding mileage. Salesman, Troy or Trey was very attentive but not deeply knowledgeable about Porsches.... Car had not been fully detailed and so did not show as well as it might have. I was told it was one of the owners cars...maybe that's why.
TJ, Trey, Rose, and Patrick were all wonderful to work with. I arrived to look at a 2011 Hyundai Genesis that I had found on Cars.com and carfax.com,... and they were courteous, helpful, and in no way overbearing. Following a test drive, I realized the folks at CarTrust weren't trying to sell me the car. If I wanted to give them my business, they were going to get it by selling me on their quality assurance and guarantee. They provided a substantial bump-to-bumper 100% warranty. The guarantee also included (if need be) a loner car, towing, and Uber service if I were stranded. I remarked about a small star-crack in the corner of the windshield, and TJ immediately set a date that I could bring the vehicle in for repair or total windshield replacement (whichever was required). The price was right for the vehicle and mileage, and his offer for my trade-in was beyond fair. My only complaint was not getting the opportunity to haggle. I highly recommend CarTrust in Chantilly, VA. After a long conversation with TJ, it became apparent that he is working very hard to run an independent dealership the RIGHT way; with a commitment to integrity, honor, and service.