Newport Chevrolet Buick GMC

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
50 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    May 24, 2019

    Zero stars. Either shoddy or nonexistent service. Brought the car in for 1 wheel heating up, was told they couldn't reproduce driving 5 miles. Must have... been a rock. I leave and drive 5 miles, the wheel is hot to the touch. I don't think they even checked it, just tried to sell me a brake cleaning service that somehow costs double what everyone else In the area charges. I wouldn't go back even if it was FREE. Turns out they missed a bad wheel bearing through multiple test drives as well, even after I specifically mentioned the noise. Additionally, they won't sell me the bad wheel bearing, and instead require me to come in to have it installed. Unbelievable.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 1, 2018

    Bennett in service was absolutely amazing when my car was recently in the shop for over a month. He was extremely courteous and went above and beyond to... make sure my questions were answered and to help as best he could, in a very difficult situation.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • February 2, 2016

    I had a great experience with the service dept @ Newport Chevrolet. Shawn was very helpful and informative... even stayed around until I was able to get... there to pick my car up. Everyone that I spoke to on the phone (Lori and the receptionist with the southern accent) were always pleasant. Thank you for making this stressful time in my life a little bit easier. (When ready to get a new car I will be purchasing there, but I'm not ready yet) :)

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    July 18, 2017

    When I first moved here 3 years ago I had a problem with my car meet Sean problem was solved one day had another problem meet Mike two of the best my sister... lives in Newport for many years one day her car need repairs I said to her let's go to see either Sean or Mike now she goes to your garage for all her needs ty you two of your best just wanted to let you guys know

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business.... Sincerely, Dave Gifford - GM, dgifford@newportchevrolet.com

  • 5.0 out of 5
    April 14, 2017

    The complete staff that I met was fun and very personable while still being professional. If you're looking for a great deal and great people you should... purchase your vehicle here.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the Newport Chevrolet Buick GMC commitment to customer care... and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Dave Gifford - GM, dgifford@newportchevrolet.com

  • 5.0 out of 5
    April 11, 2017

    Great, I have recommended Ralph Farnsworth many times. This is my second time leasing. Good experience. I think I have twenty words but I am happy.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ellen - Congratulations on your new purchase! It's delightful to know that Ralph was able to provide you with such a pleasant experience. Thank you fo...r taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Dave Gifford - GM, dgifford@newportchevrolet.com

  • 3.0 out of 5
    April 7, 2017

    The salesman was great and met my needs and deal. He didn't insult my intelligence. But it also shouldn't have taken a big run around by management to... acquire this. I renounced what I could afford and the first deal was too high. If I got the deal I was looking for in the end then it shouldn't have taken a bunch of haggling to achieve this. It should have been a flat out yes or no in the beginning.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    James - It was not our intention to give you the run around, and I apologize if that is how it seemed. I want you to know that it is our priority to s...atisfy every customer that enters our dealership. If you would like to discuss your experience further or if you have any questions about your car, please do not hesitate to contact me directly. Sincerely, Dave Gifford - GM, dgifford@newportchevrolet.com

  • 5.0 out of 5
    April 6, 2017

    It was easy. The truck was delivered to my home, and the salesman was a pleasure to do business with.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kevin, thank you for leaving us your positive feedback and great five-star rating. Please let us know if we an assist you with anything else automotiv...e related. Sincerely, Dave Gifford - GM, dgifford@newportchevrolet.com

  • 4.0 out of 5
    April 6, 2017

    Matt Natore was very helpful and listened to my needs. Everyone I came in contact with was freindly and pleasant.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Stephanie - Thank you so much for taking the time to write this review! Matt is great with people and focuses on what the customers' needs are. He wil...l be pleased to hear about your positive experience. If you have any questions, please come back in to visit! Sincerely, Dave Gifford - GM, dgifford@newportchevrolet.com

  • 5.0 out of 5
    April 3, 2017

    The salesman was very friendly and knowledgeable, addresses all of our concerns and made the transaction very easy. I would definitely recommend this dealership... to friends and family.

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Petroula - Your kind words and fantastic feedback are greatly appreciated! At Newport Chevrolet Buick GMC, we strive to address every concern. Thank y...ou for your recommendations; we look forward to working with you, your family, and your friends in the future. Sincerely, Dave Gifford - GM, dgifford@newportchevrolet.com

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