Dulles Motorcars Subaru Kia

Took my KIA Telluride in for an Oil change, brake check, tire rotation, replacement of shade clip in the back, and overall checkup. They were very quick and thorough. I got my vehicle back very timely and everything was great! Scott was an excellent service rep. I have used this dealership since its inception. I will continue to do business with them and recommend Dulles Kia to all of my friends. Teena C.

They sold me TWO Subaru cars with dead transmission(s) This review is going to be long and somewhat detailed. Stay a way for these very dishonest people/dealership! If Dulles Subaru is going to respond to this review, do NOT advertise my name as you did the last time. Use my initials, ZK, if you have anything to say. On April 2022, I purchased a 2014 Forester and the vey next day, I wrote a review giving them 5 stars due to the fact that the transaction was so fast and hassle free. Little did I know that there was a good reason why the transaction was so easy and fast! The Forester has so many problems (so far: AC not working, power window works sometimes AND a dying transmission and that within the first couple of hundred miles) and it showed up only few days from the purchase date! They offered me ZERO warranty. Few days after driving the car home, the AC did not work. It took me a couple of weeks going back and forth (e-mailing the owner and the manager) to get this issue resolved. About a week later, the transmission began to show signs of dying. I took it back and they quoted me ~$1,800 to repair it and they charged me $99 to tell me this!!! I ended up taking it to a different shop and paid $1,255 for the same repair. Not only they wanted to charge me to fix the problem that most likely knew about it before selling it to me, but they wanted to over charge me by $500 to repair it! They had the car for sale at their lot for over 4 months and now I know why it sat that long on their lot! Usually car dealers sell their cars within 30 days and if not sold, they auction it. Why did I begin to have transmission issues immediately after they "fixed" the AC?? I mentioned that I purchased TWO Subaru cars from them and the other one was a 2001 Outback that I purchased from them about 15 years ago or so. This one lasted one WEEK before it totally died. the transmission completely died and I listed for sale on Auto Trader, with dead transmission, and sold it with huge loss. The buyer brought a towing truck to pick it up. I called the salesman, Mr. D--h, and told him about it the car had died and I was never compensated. For anyone reading this review might suggest to me that I file a complain to (https://mvdb.virginia.gov/filing-complaints/) to get help, I did just that. Here is the funny part: My complain about Dulles Motors and the owner that I submitted to MVDB, went to the office of Mr. S. because he is one of the 9 people on the board of MVDB!!!! Does anyone think that my complain will get any tractions from MVBD?? I think not! As a matter of fact, they have ignored my last two e-mails that I sent to Ms. D--n---- dboard@mvdb.virginia.gov I have owned many Subaru cars in the past 30 years or so and I can honestly say that not only they are WAY overpriced nowadays, but have become very unreliable as well. The Subaru hype is no longer justified and I can honestly say that this is my very last Subaru I will ever purchase. It is insane that a 2022 Subaru Outback is now selling for ~$45,000 and that is a 4 cylinder car!! Now I am in the process of writing the VA attorney General and if that does not work, then I will retain counsel and take this issue further. I can not allow this dealership to do this to me or any other customer. I will take this issue as far as I can. I am not worried about the money/time I spent on repairing the car, but I am very upset feeling that I have been done wrong. **The Motor Vehicle Dealer Board (MVDB) was established in 1995 by the Virginia General Assembly. The MVDB, a state agency, is charged with the regulation and oversight on the vehicle dealer industry

I had a great experience with Donna McDonald. She helped me learn more about my Subaru forester and she was easy to talk with. Thank you so much for your time. I see why she's a subaru specialist.

I do not recommend this dealership. I’m a 20 year Navy JAG so I’ve dealt with some shady car dealers, but they are one of the worst! They advertised an EV6 for $54000 on their website (I have a screenshot and it didn’t say it was MSRP, just the price). I submitted the form and got a call from Gary. We discussed the car I liked and he did not quote any other price but recommended I come in to test drive. He was not available so someone named Roger (who didn’t know anything about the car), let me test drive it with my kids. Showed it to my wife and we liked it. He looks at our current Kia for a trade. He comes back and offers the same price for my trade as I got from Carvana but marked up the EV6 from their advertised price by 20%!!! An extra $8,000. I told them that was insulting, and likely illegal. This was classic bait and switch. The Virginia Consumer Protection Act prohibits “ 8. Advertising goods or services with intent not to sell them as advertised, or with intent not to sell at the price or upon the terms advertised.” I tried to speak with a manager and express my concerns but they refuse to call me back. And they refuse to honor the advertised price! To make it worse, I looked at the salesman’s computer when he pulled up my trade. I was in for service a month ago and they offered me $23,500 for my current Kia since they “needed cars.” I knew that was underpriced and declined. But the computer said they offered me $27,300 at the time. Was the used car manager trying to pocket the extra $4,000?!? Or was this just more of the same from this dealership? I am still waiting to hear if they’ll honor their advertised price. I’m not optimistic, but at least Virginia law allows for triple damages. I’d prefer the car, but will settle for vindication and sharing my experience so others avoid them. Dulles Kia - it won’t always be a seller’s market and there are many other options in the area.

Two days ago, I saw a 2014 Forester on Dulles Motorcars Jeep Dodge Chrysler Ram website and I contacted them. Only few minutes later, I received an answer from Cody Adams. He was extremely professional and respectful and did not mind answering all of my many questions. I liked what I heard from Cody and decided to go see the car. In less than one hour, I drove out with the car and had everything done! This dealership in NOT your typical dealership where the salesman goes to get the "manager" to pressure the customer! As a matter of fact, the manager came out and talked with me less than 5 minutes and left and allowed me to make my own decision without any pressure.

Would give 0 stars if that were an option. I attempted to buy a Sorento Plug-In, willing to pay full asking price. Had 2 trades. Coming from MD with the 2 trades I attempted to negotiate price for those before driving over an hour. I was given ranges for the trades after sending pics, vins, offers from other dealers, etc. When I arrived, thinking I was all set, the old bait and switch happened. The most disrespectful, shady attempt at car buying I have ever had. Buy your next car literally anywhere else!!! Stay far away!

Great people, excellent pricing and none of the nonsense, BS and price changing pulled by Koons. Spent 2 days getting jerked around by Koons Kia and less than 2 hours to buy from Dulles

This is the second Kia we purchased at this dealer in the past few years. Just a terrific experience, friendly, responsive and price advertised up front. Just a great experience!

NEVER EVER BUY ANYTHING FROM THIS DEALER. THEY KNOW HOW TO DESTROY YOUR PEACE OF MIND. Our worst experience continues. Bought a new car on 30th Nov 2020 with a temporary tag dated Dec30, 2020. 1st reminder by phone to Grey, who was our sales representative : 13th December 2020 Respond; The tag will be sent by overnight FedEx, tomorrow: TAG NEVER ARRIVED.. 2nd reminder to tag service department: 29th December 2020: Respond; It will be sent by overnight FedEx, tomorrow: TAG NEVER ARRIVED.. 3rd reminder to tag service department: 4th January 2021: Representative, Kelly who also ensured to put a note for Tatyana so that she could work on our temporary tag to be sent by FedEx in the morning. TAG NEVER ARRIVED.. 4th reminder to tag service department: 7th January 2021: Representative Carolina. Tag taking time for Maryland. O, you don't have the temporary tag; I can take care of that. TAG NEVER ARRIVED. So, the ultimate outcome is our new car is sitting not known how long it will sit like this with the expired tag.

Dulles Kia sold me a Maintenace Plan for $1,494 claiming that since my daughter was in college and didn't live near us, she would be able to take her car to any KIA dealership and get her maintenance without spending a dollar. I purchased the Premium plan. However, according to KIA Headquarters, Dulles Kia entered the information incorrectly in the system and the maintenance plan is reflected as the basis plan vice the premium. As such, I essentually paid almost $1500 for four years of oil changes. Dulles Kia has refused to call me back, I placed a complaint with KIA Headquarters and was told that the General Manager would call me, but it's been weeks and no one has called me back. I do not recommend this dealership.