Dulles Kia -So much better than Koons!
Great people, excellent pricing and none of the nonsense, BS and price changing pulled by Koons. Spent 2 days getting jerked around by Koons Kia and less than 2 hours to buy from Dulles
Perfect buying experience
This is the second Kia we purchased at this dealer in the past few years. Just a terrific experience, friendly, responsive and price advertised up front. Just a great experience!
Terrific! Peace of mind is gone !
NEVER EVER BUY ANYTHING FROM THIS DEALER. THEY KNOW HOW TO DESTROY YOUR PEACE OF MIND. Our worst experience continues. Bought a new car on 30th Nov 2020 with a temporary tag dated Dec30, 2020. 1st reminder by phone to Grey, who was our sales representative : 13th December 2020 Respond; The tag will be sent by overnight FedEx, tomorrow: TAG NEVER ARRIVED.. 2nd reminder to tag service department: 29th December 2020: Respond; It will be sent by overnight FedEx, tomorrow: TAG NEVER ARRIVED.. 3rd reminder to tag service department: 4th January 2021: Representative, Kelly who also ensured to put a note for Tatyana so that she could work on our temporary tag to be sent by FedEx in the morning. TAG NEVER ARRIVED.. 4th reminder to tag service department: 7th January 2021: Representative Carolina. Tag taking time for Maryland. O, you don't have the temporary tag; I can take care of that. TAG NEVER ARRIVED. So, the ultimate outcome is our new car is sitting not known how long it will sit like this with the expired tag.
Sold False KIA Maintenance Plan
Dulles Kia sold me a Maintenace Plan for $1,494 claiming that since my daughter was in college and didn't live near us, she would be able to take her car to any KIA dealership and get her maintenance without spending a dollar. I purchased the Premium plan. However, according to KIA Headquarters, Dulles Kia entered the information incorrectly in the system and the maintenance plan is reflected as the basis plan vice the premium. As such, I essentually paid almost $1500 for four years of oil changes. Dulles Kia has refused to call me back, I placed a complaint with KIA Headquarters and was told that the General Manager would call me, but it's been weeks and no one has called me back. I do not recommend this dealership.
Great staff, good customer service.
Happy to finish the deal with them. Although had some misunderstanding but Aly and Kenney handled everything in a very good way. Thumps up for both of them. Asked Cars.com to edit or cancel previous review.
Bad New Management
I have been going to the dealership for few years, always had free oil change for life of the vehicle . Apparently, they were able to see my VIP oil change in the system but they could not honer that anymore because of the new management team and the new rules were to have paper certificate in order to provide free oil change. I am due for a car replacement, but for sure I know which dealership is not going to be on my list. Otherwise , I love my Outback
Had to have car serviced twice. Would not start. Service writer lackadaisical. Diagnosis suspicious. Bad battery. Two bad batteries in a row? In the first nine months of operation? Not likely.
Thank you. Great team and prompt help. I travel to this location every time I need oil change even though I live 30 min away.
Great efficient buying experience. Make sure you ask for Eric, nice, friendly and honest guy. Bought a Forte the other day. No nonsense negotiator as long as you did your legwork and have another offer and did your homework before buying.
Great First Car Buying Experience
Ask for Eric when you get there, one of their best salesmen. He's honest, nice no-nonsense guy. As long as you do the legwork/research, you'll find what you're looking for. First time buying a car, went pretty smoothly.