The Auto Source

Ms. Dasilva purchased a 2011 Infiniti QX56 on March 21, 2019 with 91,439 miles on it. There was no remaining factory warranty left on the vehicle and she was given the chance to add an extended warranty plan. Both our General Manager and Salesperson reviewed the options and costs of an extended service plan, Ms. Dasilva was very interested in the warranty. We even printed out an additional Buyer's Order out for her bank and spoke to her loan officer from GTE Federal Credit Union about adding it to her loan. The Credit Union agreed to add it to her existing loan if she wanted to proceed. After we reviewed all costs with her (price of warranty was approximately $2795 for a 5 year 80K mile extended warranty), Ms. Dasilva spoke with her husband and he immediately responded " Nope we don't need one and that they can purchase it from their credit union". That is the choice Ms. Dasilva made. Ms. Dasilva test drove the vehicle and signed all documentation to facilitate the sale and take delivery. At that time, there were NO known issues with the vehicle. Approximately 4 days later, Ms. Dasilva drove to the dealership (2 hours from St. Petersburg) on or about March 25, 2019 to have some leather work repaired on her vehicle that was disclosed prior to her purchasing the vehicle. This seems to be a complaint because Ms. Dasilva did not purchase an extended service plan. When the vehicle was in our possession, we had no service lights on at any time. Prior to her purchasing the vehicle, we had repaired the vehicles air shock system and if our Contracted Mechanic would of noticed any other problems, he would of contacted us immediately. The comment about the "clearing of codes" is not accurate. We do NOT clear codes and actually don't even have a mechanic at our facility. All of our repairs, are sub-contracted out. Again, we do not know when repairs will be needed and that is why we ALWAYS offer an extended service plan. The cost of the plan was very reasonable based on the year, make and most importantly mileage of the vehicle. As Ms. Dasilva noted, this is a luxury vehicle and repairs on luxury vehicles have higher repair costs. The Dasilva's just decided to roll the dice and not buy a service plan. Also, they traded in a 2002 Toyota Sequoia with 197K miles on it and now we are having some motor problems with that vehicle. That wasn't disclosed to us when they traded it in. Are they going to cover those repairs? Our reviews are accurate from our customers. The only time we truly have bad reviews is when someone (like the Dasilva's) forgoes a service plan and then ultimately has a problem. This is why we adamantly advise customers to consider purchasing an extended service plan. The Auto Source, Inc were not aware of any mechanical problems with the vehicle prior to sale. It passed multiple inspections prior to ever being offered for sale. If you have any questions, please do not hesitate to call me directly at 407-629-1994 Ext.221. Sincerely, Heidi S. Ferdinand Dealer Principal The Auto Source, Inc.

Ms. Dasilva purchased a 2011 Infiniti QX56 on March 21, 2019 with 91,439 miles on it. There was no remaining factory warranty left on the vehicle and she was given the chance to add an extended warranty plan. Both our General Manager and Salesperson reviewed the options and costs of an extended service plan, Ms. Dasilva was very interested in the warranty. We even printed out an additional Buyer’s Order out for her bank and spoke to her loan officer from GTE Federal Credit Union about adding it to her loan. The Credit Union agreed to add it to her existing loan if she wanted to proceed. After we reviewed all costs with her (price of warranty was approximately $2795 for a 5 year 80K mile warranty), Ms. Dasilva spoke with her husband and he immediately responded “ Nope we don’t need one and that they can purchase it from their credit union”. That is the choice Ms. Dasilva made. At that time, there were NO known issues with the vehicle. Approximately 4 days later, Ms. Dasilva drove to the dealership (2 ½ hours from St. Petersburg) on or about March 25, 2019 to have some leather work repaired on her vehicle that was disclosed prior to her purchasing the vehicle. This seems to be a complaint because Ms. Dasilva did not purchase an extended service plan. When the vehicle was in our possession, we had no service lights on at any time. Prior to her purchasing the vehicle, we had repaired the vehicles air shock system and if our Contracted Mechanic would of noticed any other problems, he would of contacted us immediately. The comment about the “clearing of codes” is not accurate. We do NOT clear codes and actually don’t even have a mechanic at our facility. All of our repairs, are sub-contracted out. Again, we do not know when repairs will be needed and that is why we ALWAYS offer an extended service plan. The cost of the plan was very reasonable based on the year, make and most importantly mileage of the vehicle. As Ms. Dasilva noted, this is a luxury vehicle and repairs on luxury vehicles have higher repair costs. They traded in a 2002 Toyota Sequoia with 197K miles on it and now we are having some motor problems with that vehicle. That wasn’t disclosed to us when they traded it in. Are they going to cover those repairs? Our reviews are accurate from our customers. The only time we truly have bad reviews is when someone (like the Dasilva’s) forgoes a service plan and then ultimately has a problem. This is why we adamantly advise customers to consider purchasing an extended service plan. Car are mechanical objects and we have no idea when a situation may occur. The Auto Source, Inc were not aware of any mechanical problems with the vehicle prior to sale. It passed multiple inspections prior to ever being offered for sale. Sincerely, Heidi S. Ferdinand Dealer Principal The Auto Source, Inc.

Thanks Carol for your purchase of your Saturn Sky. We hope that you have been enjoying it with this great Florida weather. Thanks again for your purchase and please stop by when you are in the area. Kindest regards - Heidi S. Ferdinand, Dealer Principal