The Auto Source

Dear George: Thank you for reaching out to us about your experience. It's unfortunate we were not able to help you. When we initially pulled your credit, your credit portfolio was on a FULL FREEZE. That means were are unable to see your credit score (it's basically a blank sheet with your name on it) or even send it to any banks. We could not do anything for you until you got that removed. Once you had the freeze removed, we then were notified that you had a FRAUD ALERT with no number listed for any bank to verify your identity. Unfortunately, no banks will extend credit under these circumstances. Our team contacted you on multiple occasions to advise of this situation. Banks will not extend credit if they can not verify your identity. We only sent your credit to 4 banks and all of them advised us of this situation. We did not send you to 12 banks because we do not have twelve banks that would qualify you for a loan. I'm sorry that we were unable to help you, but this is truly due to your credit and not us. Wish you all the best. Kindest regards - Heidi S. Ferdinand, Dealer Principal

Dear Mr. Geiler: Thank you for reaching out to us. You were interested in a (local trade-in) 2002 Nissan Altima 2.5 SL (Vin # 1N4AL11D22C284144). This vehicle was currently going through our reconditioning process, mechanical inspection and had been posted on our website with no photos and the below description - JUST TRADED IN. PHOTOS WILL BE POSTED SOON! THIS VEHICLE IS GOING THROUGH A FULL INSPECTION AND DETAIL. Recent Arrival! LOCAL TRADE-IN, ONE OWNER, CERTIFIED AUTOCHECK VEHICLE HISTORY REPORT, LOW LOW ACTUAL MILES!, THIS VEHICLE IS A CASH CAR ONLY - NO FINANCING AVAILABLE!, Altima 2.5 SL, 4-Speed Automatic with Overdrive, 16" Aluminum Alloy Wheels, Bose AM/FM Stereo w/6-Disc CD, CD player, Illuminated entry, Leather Seat Trim, Remote keyless entry, Security system, Speed control. Odometer is 95243 miles below market average! http://www.kbbreport.com/x0luz 23/29 City/Highway MPG This vehicle had no ADVERTISED photos listed and was priced originally at $3473.00 plus tax, tag and title. The vehicle was currently (If you read above) going through our inspection process. During the inspection process, the vehicle was determined to have a few major mechanical problems. You were very pushy and wanted to leave a deposit on the vehicle as you advised us that you were purchasing for your daughter. Our salesperson took the refundable deposit (late afternoon on November 13th) and then immediately notified you the following morning of the problem and that we were unable to honor the price or even sell you the vehicle due to the severity of the repairs. We notified you so quickly that we never even ran your deposit or any paperwork was consummated. We could not in good faith sell you a car with major mechanical problems that we were aware of. I think you were more upset that we did not sell you the vehicle at the advertised price. Quite frankly, we ended up wholesaling the vehicle due to all the unrepairable problems. It was a 2002 Nissan Altima and we normally never sell vehicles of this age. The Bait and Switch did not happen because we never sold you a vehicle or offered you another vehicle on our lot. Again, sorry you weren't able to buy the vehicle, but I am thankful we didn't sell it as it was not safe to drive. If you have any questions, please do not hesitate to call me directly at 407-629-1994 Sincerely,Heidi S. Ferdinand -Dealer Principal