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43 lifetime reviews.
I am a recently divorced female and had never purchased a vehicle on my own. I was very apprehensive about even trying to buy a car without a man with... me but to my surprise the prices were posted and the few question that I had were answered promptly and courteously. Long story short it was a most pleasant buying experience and I would recommend anyone considering purchasing a vehicle to buy from Joe Cooper Toyota.
Hello Ms. Kitty, Thank you for taking your personal time to leave us feedback from your recent purchase with us. Car buying can be stressful but we a...re glad to hear that our Product Specialist was able to answer all of your questions! We are so glad to hear that you had a great experience here with us and thank you for your recommendation! Thank you for giving us the chance you earn your business. We hope you are enjoying your new vehicle and we look forward to seeing you in the future! Thank you again from the Staff at Joe Cooper Toyota
Needed to get some work done on a car. I went to visit despite having a bad feeling about this place from phone conversations. I asked one question an...d got six different answers. After their inspection some of the recommended repairs did not make sense. The tires had mud on the side walls and we were told we needed new tires because of dry rot. Ha ha the tires were bought last year. One of the mechanics was perched at the service desk the whole time we were there. Most service departments at dealerships are very busy. Not this one.needless to say I am not having my car worked on there. It is sad because it is the only place close.who is to say they even do the work.They put you in a waiting room and take your car to where you cannot see what they are doing.I don't trust people like I once did
Leedc, Thank you for taking time to leave us feedback from your visit with us, whether positive or negative. I am sorry we did not meet your expectat...ions during your visit and that you feel like you can not trust us. Please contact our Customer Relations Manager, Leann Huckabee, at LHuckabee@CooperAutoGroup.com or call (940) 322-7283, to address any issues or concerns you may have. It is never our intention for anything like this to happen and we would like make it right with you. Thank you, Joe Cooper Toyota
I sent the dealership an email stating I was interested in a silver 2013 Malibu. I received a text message saying they had it. So the next day I calle...d and spoke with Frank. He told me they had the vehicle but they didn't. Frank said it was still in their inventory but it wasn't on the lot. They had to report it stolen. So of course I was upset but I understood it was beyond their control. Well 30 minutes or so later I receive another call from.Frank asking if I was interested in the 2013 Malibu and I said yes. He said they did in fact have the 2013 but the 2012 was missing. I filled out a credit application online and let Frank know I was on my way to Wichita Falls to work a deal. He said okay and we took off on our 2 hour drive. When we arrived at Joe Cooper and the silver 2013 Malibu was at the front. I called Frank to let him know I was outide and I saw the car. He says It's still out there? i said yes! He was like they just sold it. So instead of being up front with me he let me drive 2 hours just to give me the run around. My family and I waited about 30 minutes on Frank to come out and show us other vehicles. He never did!!! I guess my money was as green as ghe other people receiving customer service. Ho.estly, no one came out to help us at all!!! We ended up driving down the street and making a deal on a 2014 Malibu with way less miles than the one at Joe Cooper.
We would like to apologize for the recent experience you had here at the dealership. It is never our intention for something like this to happen and a...gain I would like to apologize for the inconveniences we have caused. We strive for the highest level of customer satisfaction and want to make this right with you. If you would, please contact our Customer Relations Manager, Leann, at LHuckabee@cooperautogroup.com to address any issues.