Summit Chrysler Dodge Jeep RAM

New 888-804-1057 Dealer Website
Used 866-862-3251 Email Dealer
Service 888-447-0072

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Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 5:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 8:00 AM - 5:00 PM
Tue 8:00 AM - 7:00 PM
Wed 8:00 AM - 5:00 PM
Thu 8:00 AM - 7:00 PM
Fri 8:00 AM - 5:00 PM
Sat 8:00 AM - 12:00 PM
Sun Closed
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Reviews

4.7
Average based on 3 reviews.
  • great service, found my car

    prob. could have found a better price, but the customer service was excellent. Get what you pay for.


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    prob. could have found a better price, but the customer service was excellent. Get what you pay for.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Customer Satisfaction

    I have been to this dealership several times. My husband and I purchased a car last fall from Rob MacDougall who was extremely friendly and helpfu...


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    I have been to this dealership several times. My husband and I purchased a car last fall from Rob MacDougall who was extremely friendly and helpful. I have had service at the dealership also purchasing two oil change packages for our two vehicles. I have purchase wipers also for one of my vehicles. I have been very satisfied with both the service department and the sales department. I'm hoping to do business there a great deal more in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Exemplary Customer Service

    I purchased a 2006 Dodge Ram 1500 Quad Cab from the Summit location in Syracuse, NY, and had a terrible experience. The salesman was lazy, rude, n...


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    I purchased a 2006 Dodge Ram 1500 Quad Cab from the Summit location in Syracuse, NY, and had a terrible experience. The salesman was lazy, rude, not knowledgeable, and just didn't do much of anything at all during the process. I was the one that had to get them to act and to help me, and they never once offered anything in the way of customer service or assistance with the buying process. I had an issue where I was unable to pick up the truck and asked if I could have it delivered. My first response, from the business manager Paul in the Syracuse office, was that they could work it out. Once I got in the Syracuse location, I was told that someone couldn't deliver it, but could bring it to the Oneida location the next day. I e-mailed the next day about the delivery, and was told that they couldn't actually deliver it. I asked the salesman if something had changed since he told me they could. I didn't get a response at all. Around five hours after initially asking him for an update, I sent an e-mail asking for an update. He immediately responded by stating that the truck should be in Oneida. At this point, I decided to ask the Oneida store for help in getting the truck delivered. Much to my surprise, I was greeted by an exemplary customer service experience that left me wishing the truck had been from the Oneida store rather than the Syracuse store. The sales manager was extremely helpful, polite, professional, and prompt. She was able to have the truck delivered that day, by 5pm, and it even had a full tank of gas in my driveway, indicating that they must have stopped for gas near my house to top it off. Really unbelievable service. Would recommend them to anyone.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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Service & Repair

About Our Dealership

Dealer on Cars.com since May 2013

Summit Chrysler Dodge Jeep Ram always maintains competitive new and pre-owned inventories of Chrysler, Dodge and Jeep vehicles. Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our dealership today at 1553 Upper Lenox Ave to see for yourself!

"We've got the keys to your new ride."