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Naples INFINITI

(1,001 reviews)
Visit Naples INFINITI
Sales hours: 8:30am to 7:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:30am–6:00pm
Tuesday 8:30am–7:30pm 7:30am–6:00pm
Wednesday 8:30am–7:30pm 7:30am–6:00pm
Thursday 8:30am–7:30pm 7:30am–6:00pm
Friday 8:30am–7:30pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2019 state dealer award
View 6 awards
2019 state dealer award
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (866) 691-4523 (866) 691-4523
Used (866) 716-3429 (866) 716-3429
Service (888) 324-7689 (888) 324-7689

Reviews

(1,001 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Naples INFINITI from DealerRater.

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Acquisition via lease of a 2020 Infiniti QX50 Essential.

I was looking to acquire a new car with a trade in of my 2013 Acura RDX 4WD Tech model. I had done internet and in person reviews of the 2020 Acura RDX and Lexus NX300 as well as the Infiniti QX50. I had heard many good things about the Naples Infiniti dealership and their reputation for customer treatment from friends who had purchased cars from them. Once I personally met Jonathan Hidalgo and the team at Naples Infiniti and inspected the 2020 Infiniti QX50 I was certain I wanted this car. The entire team from sales, finance and service met my full expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

TaxPro1, Thank you for taking the time to share your experience & for allowing us to earn your business. Congratulations on your new QX50! We like that you did your research (: It is humbling to know that your friends have said good things about us and it persuaded you to take a chance on us, and we're glad you did! It sounds like Jonathan & the rest of our team put together a great deal for you on a great car. We hope you are enjoying your new car and will for many miles to come! Best Regards, Naples INFINITI "Delivering the car and the experience!”

I’ve been a been a customer for years. They always take...

I’ve been a been a customer for years. They always take care of me and proud to get my newest vehicle from them so they can continue to service my needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jon, Thank you for taking the time to share your experience & for allowing us to earn your business throughout the years. Congratulations on your newest INFINITI! We are so glad that our team continues to impress! We hope you are enjoying your new car and we look forward to seeing you again! Best Regards, Naples INFINITI "Delivering the car and the experience!”

Antoine helped me to purchase the car of my dream with...

Antoine helped me to purchase the car of my dream with the best possible price. He was great and very knowledgeable about everything. I highly recommend him and Naples Infiniti and Infiniti brand to anyone in the market for a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Farhadb, Thank you for taking the time to share your experience & for allowing us to earn your business. Congratulations on your new INFINITI! We are so glad to hear that Antoine helped make your car dreams come true! We hope you are enjoying your new ride and will for many miles to come! Best Regards, Naples INFINITI "Delivering the car and the experience!”

Max took care of the synthetic change in my Q60 coupe,...

Max took care of the synthetic change in my Q60 coupe, courteous and professional. After checking the car out he advised bad front end tire wear due to bad alignment. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Doug, Thank you for taking the time to share your experience & for allowing us to earn your business. It is wonderful to hear that your service visit with Max went well! We look forward to seeing you & your Q60 in our service drive again, under good circumstances of course. Best Regards, Naples INFINITI "Delivering the car and the experience!”

Victor gives service.. he listens.. then delivers. Victor...

Victor gives service.. he listens.. then delivers. Victor knows how to get the job done. High pressure is not in his vocabulary. He’s also bilingual!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

MX McGuire, Thank you for taking the time to share your experience & for allowing us to earn your business. Congratulations on you new INFINITI! We are so glad to hear that Victor left a lasting impression on you! We hope you are enjoying your new car and will for many miles to come! Best Regards, Naples INFINITI "Delivering the car and the experience!”

Cullen's the best!

My elderly Mom was treated like royalty by Cullen. She rec'd a fair price and excellent service - we're all happy with her experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jay, Thank you for taking the time to share your experience & for allowing us to earn your business. Please extend our congratulations to your mom on her new car! It is absolutely wonderful to hear that Cullen treated her like royalty - that is our goal! We hope she is enjoying her new car and will for many miles to come! Best Regards, Naples INFINITI "Delivering the car and the experience!”

Infiniti Purchase

Victor Lamoglia was the utmost professional through the whole new car buying process. He was very knowledgeable with all the Infiniti products and had the patience to review every detail with all the cars options. My wife and I visited several other Luxury car dealerships and by far Infiniti of Naples was the most organized and very concerned with customer service. We purchased a car that day and look forward to our next Infiniti purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Tony, Thank you for taking the time to share your experience & for allowing us to earn your business. Congratulations on you new INFINITI! We are so glad to hear that our team here left a lasting impression on you! We hope you are enjoying your new car and will for many miles to come! Best Regards, Naples INFINITI "Delivering the car and the experience!”

Above and beyond...

I am on my second Infiniti through this location and I have to say, they never disappoint. Preston and his team go above and beyond to answer questions and make the transaction process as simple and painless as possible. Truly a pleasure. Of upmost importance to my family and I is honesty and transparency... two traits you wouldn't normally associate with a car purchase. In this case, it's two important qualities that I have to highlight. Preston and Victor were honest and transparent from the moment we walked through the door. There wasn't a single thing said or promised that wasn't delivered. I cant say enough about how simple and pleasant Preston and Victor made this process. I can however say that as long as they are both at Infiniti, my family and I will continue to not only use Infiniti but recommend the location. It is wonderful to see a luxury brand that has the customer service to match! Thank you again for your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

NDIAZHOGUE, Thank you for taking the time to share your experience & for allowing us to earn your business again. Congratulations on your new INFINITI! It is absolutely wonderful to hear that our team was able to put together a stellar purchase experience for you - we strive for nothing but the best! We hope you will enjoy your new car for many miles to come. We'll be looking forward to continuing your loyalty. Best Regards, Naples INFINITI "Delivering the car and the experience!”

Car buying was a pleasure for once

We noticed a certified pre-own QX60 on the web and send an email to get more info. Victor contacted us and we made an appointment to come and see the car. When we arrived Victor had the car out front for us to see in the daylight which was nice. No waiting. We then spend about an hour test driving and having Victor going over all the safety features on the vehicle. He was real informative and didn’t come off as a salesman. This was the 5th dealer we visited and by far Victor and the whole team here was in a class above everyone else we dealt with. Victor made us feel like we were getting a good honest deal on a great vehicle. After Victor sold us the car we had to deal with the worst part of buying a car for us. Talking to the finance department.. Luxon did his job very professional and once again we felt we were treated very well. Luxon and Victor make a great team and because of these 2 professionals make Naples Infiniti a awesome dealship. I said to my wife a couple of days later it is the first time I do not have buyer remorse after buying a car. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Raflaj, Thank you for taking the time to share your experience & for allowing us to earn your business. Congratulations on your new QX60! It is absolutely wonderful to hear that Victor was able to put together a stellar purchase experience for you, from initial contact, to having the car ready for you, to the test drive, and to handing your deal over to finance where Luxon took care of you well - we strive for nothing but the best! We hope you will enjoy your new car for many miles to come. We'll be looking forward to continuing your loyalty. Best Regards, Naples INFINITI "Delivering the car and the experience!”

Absolutely satisfied

After visiting various dealerships of different brands and getting quotes that were higher than the advertised deals I ended up calling Infiniti of Naples. This is when I started dealing with Tony which was extremely helpful and had me sold over the phone with the way he handled the situation. When we arrived at the dealership we were welcomed with smiles from Tony, lux and Preston. The vehicle we wanted was fresh off the truck and had not been PD I’d this is when I met James or the head tech for the service department. He stayed after hours to inspect the car and make sure it was all in order and that we would take the car we went to pick up. This alone made my hair stand up.We went ahead and started to do all of the paperwork necessary while the car was being cleaned up for delivery. Out of the many years and many cars that I have at least this is hands-down the best experience I have had. I live one hour away from the dealer and will not hesitate to go here because of the brand and the treatment we got from the gentleman at Naples Infiniti We went ahead and started to do all of the paperwork necessary while the car was being cleaned up for delivery. Out of the many years and many cars that I have leased this is hands-down the best experience I have had. I live one hour away from this dealer and will not hesitate to go here because of the brand and the treatment we got from the gentleman at Infiniti of Naples. My family and I have had infinity leases in the past but the previous one was not. Happy to be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Alonso, Thank you for taking the time to share your experience & for allowing us to earn your business. Congratulations on your new INFINITI! It is absolutely wonderful to hear that our team was able to put together a stellar purchase experience for you - we strive for nothing but the best! We hope you will enjoy your new car for many miles to come. We'll be looking forward to continuing your loyalty. Best Regards, Naples INFINITI "Delivering the car and the experience!”