Reviews
Q60 Red Sport
This was easily the most enjoyable car purchase in my life. I submitted my information online for a test drive and within a few hours Anthony had reached out to me to set up an appointment. He and Preston spent time answering all of my questions and searching for the perfect car for me. When it came time to discuss pricing, it felt like an honest and open dialogue between old friends. I never once felt that I was being sold or that I was being pressured into buying the car. I will need to buy a second car soon and there is no doubt that I'll be buying from Naples Infiniti. Preston and Anthony went above and beyond to get me into the exact car I wanted at the price I wanted. They were respectful, honest and professional. Naples Infiniti sets the standard by which every dealership in the nation should operate. You won't receive a better experience anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jpig52, thank you for taking the time to share your experience. Congratulations on your new Q60 RedSport! It is awesome to hear that Anthony and Preston truly made your purchase experience one to remember, and we look forward to seeing you for that 2nd Infiniti!
Antoine Kirnon at Naples Infiniti - Both Fantastic
I had an excellent experience yesterday at Naples infiniti. Antoine Kirnon spent as much time as I needed to get my affairs in line in order to purchase the vehicle I was looking for. He was kind, reasonable and listened to what I had to say. He was able to work with me to give me a more than fair deal. I would recommend anyone to go back to Naples infiniti to meet with Antoine. Great job! Tyler De Bo is a great service writer as well who is very knowledgeable and detail oriented.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Happy Customer, thank you for taking the time to write your review! Congratulations on your new Infiniti! It is great to hear that you had an excellent experience working with Antoine on your purchase, as well as with Tyler in Service! We look forward to seeing you again!
Great service!
If you are looking for a luxury car, head to Infiniti of Naples and ask for Antoine. His sales approach is helpful and knowledgeable but not aggressive. He delivered the car to our house and we signed all the paperwork at home. He makes it easy. We are on our third Infiniti and continue to be happy. The service is also great. I have come to know James and he is very customer service oriented. If he says, I need new tires, I trust his judgement. I highly recommend Infiniti of Naples and especially Antoine & James.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Beachside7241, thank you for taking the time to write your review! Congratulations on your new Infiniti! It is awesome to hear that Antoine went above and beyond to make your third Infiniti purchase one to remember. We are also pleased to hear that you have developed a great relationship with James in our Service Department! We know how important this can be when you trust us to service your car.
Needed a fix fast and got in the next day!
I do not drive a Infiniti but the service department was nice enough to provide me with service on the Volkswagen Jetta. Tyler DeBo was very pleasant to speak with and was very eager to help me figure out what was wrong with my vehicle at the time. He provided me with information about what was going to be done with my vehicle, set me up with a very nice loaner car and made sure that I knew the directions clearly before I left the premise. I would and will be recommending this facility to family and friends not only for service but for future car purchases, including myself. The service department works in a timely manor and provides updates about your vehicle. Everyone has a great personality and is very upbeat to make sure that your experience there is nothing but the best. I will be servicing my vehicles here for the long run.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jojo5656, thank you for taking the time to share your experience with our Service Department! We are pleased to hear that Tyler was able to get your Jetta in for service asap and got you into a loaner with ease so you could continue your day. Thank you for allowing us to earn your business, and we look forward to servicing you and your vehicles in the future!
Very positive experience
Excellent guidance through process and a positive experience. Johnathan explained what he could and could do. He was mindful of our time and managed our expectations.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
SweetBuyer, thank you for taking the time to write your review! Congratulations on your new Infiniti! It is great to hear that Jonathan provided you with the top-notch car-buying experience you deserve!
End of lease exchange
The lease on our Q70 was at an end and it was decision time to look for a new car. We considered Audi and BMW vehicles but ultimately chose to stay with Naples Infinity and a new 2019 Q70. We worked with Bryan Neitz again (he was our consultant in 2015) and we couldn't be happier. He got us a great car at a great price. The whole process was quick and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sanders, thank you for sharing your experience! Thank you for allowing Bryan to handle your lease trade and upgrade again!
Excellent
Great customer service definitely will recommend Jonathan for future car sales to my family and friends. Jonathan was very professional and attentive. Great dealership. .Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sabina, thank you for taking the time to write your review! Congratulations on your new purchase. It is great to hear that Jonathan truly delivered the car and the experience!
Absolutely phenomenal
Gerosky at Naples Infinite was our salesperson. I can’t say enough about him . He was phenomenal ! He made the process easy and affordable. Gerosky has such a nice way about I will refer him to all my clients and friends and family!!!!!thank you G
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Suzybell13, thank you for taking the time to write your review! Congratulations on your new Infiniti! It is great to hear that Gerosky truly delivered the car and the experience during your visit!
Great experience!
My wife and I just purchased a pre-owned QX80 from Jonathan and we were thoroughly impressed. We shopped many makes and models at numerous dealerships and ultimately decided on the Infiniti QX80. Jonathan was the main reason we bought from here. I tend to research everything when making a big purchase and Jonathan not only new everything about the Infiniti line but was knowledgeable about the competition as well. He was extremely patient during our months-long wait for the perfect vehicle and ultimately found one for us. The negotiation process went smoothly and we got a very good deal on our vehicle. Perfect customer service has continued since our purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mike, thank you for taking the time to write your review! Congratulations on your QX80! It is fantastic to hear that Jonathan demonstrated his knowledge about the Infiniti brand and honest care about getting you & your wife into the perfect vehicle, even if it takes a little time! We hope you are both loving your QX80, and we look forward to servicing you in the future!
Bought a used car
Anthony was amazing to work with. He made my experience easy and less successful. Very helpful and understanding of my situation. He worked with me throughout my entire process of this purchase
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Leerock1, thank you for taking the time to write your review! Congratulations on your new purchase! It is fantastic to hear that Anthony took great care of you during your purchase! We hope you are loving your new ride!
