Reviews
Awesome experience!
Great customer service. Jonathan is excellent!! He is always available to answer any question about my car! The dealership looks really nice and every member makes sure that you have a pleasant experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mary, thank you for taking the time to post your review and congratulations your new Infiniti! It sounds like you had a great experience working with Jonathan and the rest of our team during your purchase. We will always strive to maintain that same level of customer service, and we look forward to your future visits!
Outstanding experience.
John Lawson is top notch! Stand up guy. Did not judge me. Really appreciate his honesty. Down to earth guy not your typical sales guy no pressure stood by me the whole process. He worked for me. Car was clean ready to be shown. Love my new car! Thanks John!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
JDAFixer, thank you for taking the time to post your review and congratulations your new purchase! It is great to hear that John took care to be transparent about the car-buying process and was supportive in getting you the best deal. We will always strive to maintain that same level of customer service, and we look forward to working with you again sometime!
Car wash-degreasing
They are AMAZING...and always put their customers first and the highest priority! I will always come back to Naples Infiniti for the years to come!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
CJ0021, thank you for taking the great feedback! It is great to hear that our Sales team has continued to provide you with world-class service and we have gained a loyal client for years to come! We will always strive to maintain that same level of customer service, and we look forward to your future visits!
Excellent customer service
Excellent customer service by all members of the Team. All available to answer your question at any time. This hands on approach to the customer can not be more helpful especially with all the new technology. The product they are selling is far superior to other brands and their service capability is the same. very pleased with purchase/lease.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gary, thank you for taking the time to post your review and congratulations on your new INFINITI! It is great to hear that our Sales team demonstrated their genuine care of getting you into the perfect car at the perfect price, with the 5-star treatment you deserve. We will always strive to maintain that same level of customer service, and we look forward to your future visits!
Excellent internet sale
This was my first time buying a car on the internet. The experience was at ease, no wasted time or sale pitch. Our only concern was to get the vehicle shipped since we live out of state. Gerosky and his sales manager Preston was very helpful to get my wife her dream car. They will do whatever it takes to earn your business. Gerosky sent a video of the car condition which was great when considering buying. They gave contact of a shipper that will ship the car. Overall experience was A+!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dziem99, thank you for taking the time to post your review and congratulations yo you & your wife on the new car! It is great to hear that our team went above and beyond to make sure your wife got her dream car signed, sealed, and delivered with ease. We will always strive to maintain that same level of customer service, and we look forward to your future visits!
Top Notch!
I have nothing but great things to say about this dealership. I inquired online about a pre owned vehicle that showed up in my feed and again on Cars.com, I received a call back promptly from Cullen. This sales professional did a very nice job in leaving me a detailed message about the vehicle and his personal cell phone to reach him back at my convenience. I did that and made an appointment for that afternoon to view the car. Upon arrival, Cullen already had taken the time to move the vehicle to the front row of the building which was a very nice touch and showed his extra effort. From hello to the test drive, this salesperson was very knowledgeable and very comfortable to speak with showing no signs of desperation, only his willingness to help and answer my questions. During the test drive we enjoyed the top down almost like we were friends for years just out for a spin, however, he did not miss the opportunities to ask me questions that could later help him in his quest to sell me this vehicle, great job. I could go on and on about the great customer experience I had, but I will just say that if you are in the market for a vehicle, do not hesitate for a second to go to Naples Infinity!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Foley, thank you for taking the time to post your review and congratulations on your new purchase! It is great to hear that Cullen demonstrated his genuine care of getting you into the perfect car and building a great future relationship. We will always strive to maintain that same level of customer service, and we look forward to your future visits!
Great Service and Attention
Both Gerosky and Anthony help me get car of my dreams, actually a preowned AUDI, from here in North Carolina. They emailed loads of pictures, held the car for me, picked us up at airport....The purchase process was fairly time efficient. We had to drive back that same day, due to work. I got follow up calls, I still love my car, just got the NC plates, and a REFUND CHECK FOR OVERPAID TAXES from the dealer! 👍
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ronni, thank you for taking the time to post your review and congratulations on your purchase! It is great to hear that Gerosky and Anthony went above and beyond to get you into your dream car with ease! We will always strive to maintain that same level of customer service, and we look forward to seeing you again!
Wicked amazing
Gerosky helped me all the way through the car buying process, answering my million questions right away. I decided on the Q50 red sport, and Naples infinity exceeded my expectations. Gerosky went way out of his way to accommodate me , even coming in on his day off to help me. He answered every call immediately. Showed me everything I needed to know about the car. When I left I was completely connected to the car, by Bluetooth and apps. He is the most patient knowledgeable sales advisor I've ever dealt with. It's nice to be treated like family instead of just a customer. I'm extremely impressed and grateful for working with Gerosky. Without a doubt I am a customer for life. Thank you with all my respect, that young man is a excellent ammasador of Infinity. And without a doubt I am recommending all my family and friends and clients to go visit Gerosky at Naples Infinity. Luxon in the financial department was a true professional as well, gave me a excellent deal on some extra options. Just an amazing team. You guys should be very proud of these two young men.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wicked Awesome Car, thank you for taking the time to post your review and congratulations on your Q50 Red Sport! We have to agree that it is a wicked awesome car, and we hope you love it! It is great to hear that Gerosky went above and beyond demonstrating his genuine care of getting you into the perfect car at the perfect price, with the 5-star treatment you deserve. We will always strive to maintain that same level of customer service, and we look forward to your future visits! Welcome to the INFINITI family!
We love our QX80
We purchased a QX80 from Anthony a couple months ago. He was professional and eager to help us find the perfect QX80 for my wife. We were very pleased with the experience. He even delivered a product we bought from finance to my office here in Naples. Thanks for the follow up. Nice facility!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
QX80 Guy, thank you for taking the time to post your review and congratulations on your new QX80! It is great to hear that Anthony assisted in helping find the perfect QX80 for your family, and provided you with the 5-star treatment you deserve. We will always strive to maintain that same level of customer service, and we look forward to your future visits!
Excellent all around!
I leased my second INFINITI with Naples INFINITI. Happy with the service and sales from beginning to end. Highly recommend for both. Beautiful new facility too!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amy, thank you for taking the time to post your review and congratulations on your new Infiniti! It is great to hear that you decided to lease another vehicle from us, and our staff continues to provide you with the 5-star treatment you deserve! We will always strive to maintain that same level of customer service, and we look forward to your future visits!
