Earnhardt Chandler Cadillac

Reviews

Average Ratings

4.6
76 lifetime reviews.
  • Very friendly and quick

    Completed service quicker then they said would be done.


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    Completed service quicker then they said would be done.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • WATCH OUT

    During the past two years, I have bought 2 cars and two trucks from Earnhardt Dodge. I was treated very fairly. I decided that I wanted to trade o...


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    During the past two years, I have bought 2 cars and two trucks from Earnhardt Dodge. I was treated very fairly. I decided that I wanted to trade one of them for a new Cadillac. Both times I looked at the website and found the car I wanted . When I went to make a deal, they tried to pull a bait and switch on me. Needless to say I didn't fall for it and won't try again.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Awesome buying experience

    We started looking for a new Cadillac a few months ago. Our lease was coming due and Earnhardt Chandler Cadillac was the only dealer in the Valley...


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    We started looking for a new Cadillac a few months ago. Our lease was coming due and Earnhardt Chandler Cadillac was the only dealer in the Valley to have any specials listed on their website. The other stores just didn't seem to be trying very hard. I initially contacted the dealership in July and due to unforeseen circumstances had to put things off for a bit. When I checked back in with the salesperson, Luke Salscheider, he was very courteous and helpful. Due to my travel schedule , it took a about a week of back and forth with emails and phone calls, but throughout the whole process Luke was extremely patient. The day before we had delivery scheduled, I asked Luke to have everything ready to minimize our time at the dealership. Just as I requested, all of the paperwork was ready along with the car and we were in and out in a little over an hour. I fully expected it to take closer to two. If you're looking to buy or lease a new Cadillac I highly recommend Earnhardt Chandler Cadillac and Luke Salscheider.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Not the best dealership I've worked with

    I was shopping for a car and this dealership had what I thought was the perfect buy. When we agreeed on a price I then found out there was 1200 in...

    Dealer Response

    Earnhardt Chandler Cadillac always strives for 100 customer satisfaction. In this particular case, with the reconditioning costs including safety...


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    I was shopping for a car and this dealership had what I thought was the perfect buy. When we agreeed on a price I then found out there was 1200 in dealership fees I previously did not know about included a fee because they like to retint their cars. We went back a forth on the price and was still 800 apart from a deal. I was informed that lowering it anymore would be losing money for the dealership and they could sell it at an auction for more. It wasn't rude customer service st all, but it was far from pleasant. After deciding to keep looking the very next day they dropped the car 1000 online.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Earnhardt Chandler Cadillac always strives for 100 customer satisfaction. In this particular case, with the reconditioning costs including safety inspections, emissions, detail, tint and needed service we were not able to come lower the price in order to meet customers price level. Unfortunately there is tax, title and license that we cannot do anything about. Please continue to view our website at chandlercadillac.com and let us know if we can be of assistance.


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  • Looking for a Kia

    Good place to shop, not far from where we live. We like to go to Phoenix, nice salesmen.


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    Good place to shop, not far from where we live. We like to go to Phoenix, nice salesmen.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Excellent Experience

    Awesome experience! I can't think of one thing the service department could have done better. The loaner vehicle was perfect and the service was ...


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    Awesome experience! I can't think of one thing the service department could have done better. The loaner vehicle was perfect and the service was excellent. I actually enjoyed the whole day. Good job!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Customer

    Even at their closing time on the weekend, they were concerned about assisting me with my car issue. They even came to my home and replaced my bat...


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    Even at their closing time on the weekend, they were concerned about assisting me with my car issue. They even came to my home and replaced my battery. Very prompt and courteous service. I will call on them for any future service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • New purchase

    I am new to Arizona having just moved here from Illinois. My vehicle was due for an oil change and I selected Ernhardt Chandler Cadillac to do the...


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    I am new to Arizona having just moved here from Illinois. My vehicle was due for an oil change and I selected Ernhardt Chandler Cadillac to do the service. Everyone from Service department to the sales staff was friendly courteous and helpful. Although I did not come into the dealership with the intentions of purchasing a new vehicle, I have had an interest in the XT5 five since Cadilac first announced it. I took the opportunity to test drive the vehicle with the sales staff and then return to service department to pick up my vehicle. At no time did the sales staff put any pressure on me to purchase or stay the sales area Any longer than II wanted to. After I pick up my vehicle I decided to return to the sales area and explore the purchase of the new XT5. The sales staff was informative without applying any pressure and help guide me through the purchase of the new vehicle.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Cadillac purchase

    The service was great and the sales person was very friendly and helpful. Overall it was a really good experience.


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    The service was great and the sales person was very friendly and helpful. Overall it was a really good experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Appointments & Scheduling

    Initial appointment made online via chat, however the young lady who that assisted me scheduled me for repairs on a Saturday. A little frustrating...


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    Initial appointment made online via chat, however the young lady who that assisted me scheduled me for repairs on a Saturday. A little frustrating to arrive at appointment to learn repairs could not be completed as scheduled. Staff directly at the dealership very apologetic and assisted me with rescheduling. Very pleased with customer service from direct location. Online customer service require more education on scheduling.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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