Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.5
223 lifetime reviews. Includes reviews of Friendly Ford from DealerRater.com
  • Great Experience!

    We had been looking around for a new to us truck for several months. We inquired about a vehicle through the website and had a response within an ...

    Dealer Response

    Awww! We're glad your son loves his "new big truck"! And we're thankful that you took the time to submit this review. We work hard to earn every c...


    Show Full Review

    We had been looking around for a new to us truck for several months. We inquired about a vehicle through the website and had a response within an hour. The vehicle did not have pictures on Friendly Ford's website so a staff member took pictures of the vehicle to send to us (something other dealerships would never do). We went to look at the vehicle, our salesman, Robert P., was great in developing a relationship with us and even in authentically engaging our almost 3-year old son. When it came time to do the final paperwork, the Finance Manager provided us with all the information about various options we had in terms of payments and service plan options but did not push us to take on something we either did not need or that would not work for us. Overall, we had a wonderful experience here and would HIGHLY recommend Friendly Ford to anyone. To top it all off, our son loves his "new big truck." :)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Awww! We're glad your son loves his "new big truck"! And we're thankful that you took the time to submit this review. We work hard to earn every customer's business, and taking extra pictures of a car for you is just part of the job. Thanks for giving us the opportunity to help you find a "new to us" truck, and please let us know if you need any assistance in the future. Drive safely!


    Hide Full Review
  • Expectations Exceed
    May 18, 2017

    Being a first time buyer I was nervous walking in. Lou immediately made me comfortable and was straight forward. Although the car did most of the ...

    Friendly Ford

    Buying a new car -- whether it's your first time or 20th time -- can be stressful, so we try to make every customer feel as comfortable as possib...


    Show Full Review

    Being a first time buyer I was nervous walking in. Lou immediately made me comfortable and was straight forward. Although the car did most of the work for him he made it an extremely pleasant experience. The whole Friendly team was great and I highly recommend giving them your business.

    Does recommend this dealer
    Friendly Ford

    Buying a new car -- whether it's your first time or 20th time -- can be stressful, so we try to make every customer feel as comfortable as possible. Thanks for the recommendation, and when you're ready for car number 2, we hope you'll come see us again!


    Hide Full Review
  • My Purchase
    May 12, 2017

    I cant say enough about Leroy Porter, the best salesperson i have met in a lonnnng time,,,, couldnt have been nicer and more concerned with my nee...

    Friendly Ford

    No no, thank YOU, Ellyn! We appreciate your business, and we look forward to helping you again soon!


    Show Full Review

    I cant say enough about Leroy Porter, the best salesperson i have met in a lonnnng time,,,, couldnt have been nicer and more concerned with my needs. Actually the whole expierence was "AWESOME" starting with Leroy,, dealing with Mark and ending with Bobby.... AWESOME AWESOME Men!!!!! will definetly do business again, and will point anyone i know in your directions. Thanks again!!!!!!

    Does recommend this dealer
    Friendly Ford

    No no, thank YOU, Ellyn! We appreciate your business, and we look forward to helping you again soon!


    Hide Full Review
  • THE WORST

    TREAT YOU LIKE GOLD WHEN BUYING BUT NEED SERVICE YOU ARE LONGER TREATED WELL. THEY TURN MAKE YOU WAIT FOREVER THEY NEVER RETURN CALLS THEY TRY T...


    Show Full Review

    TREAT YOU LIKE GOLD WHEN BUYING BUT NEED SERVICE YOU ARE LONGER TREATED WELL. THEY TURN MAKE YOU WAIT FOREVER THEY NEVER RETURN CALLS THEY TRY TO OVER CHARGE YOU AT EVER TURN AND RUDE RUDE RUDE. TAKE ADVANTAGE OF WOMEN

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Very Unprofessional
    April 27, 2017

    I went in a week ago (Wednesday) to look at a used truck that was parked outside the dealership. I was very interested and decided to take it for ...

    Friendly Ford

    Hi Joe. We certainly should have called you to let you know when the truck you test drove was sold, and we're very sorry. We can appreciate your d...


    Show Full Review

    I went in a week ago (Wednesday) to look at a used truck that was parked outside the dealership. I was very interested and decided to take it for a test drive. It turns out that the truck was just traded in a few days before I saw it. I caught it at a great time. After driving the truck I was very happy and looking to moving forward with salesman, Corey Hayes. I was then told that the truck needed to go into the shop for a few repairs and I would be given a call as soon as the truck is out of the shop and ready to go. The next morning (Thursday) I received a call saying the truck was still in the shop and I was informed on the type of maintenance it needed, again telling me I'd be informed when the truck was released from the shop. A week went by and there was no call from Corey or anyone from the dealership. Today (the following Thursday) I was driving down Rt. 9 and noticed a truck that looked exactly like the one I test drove the week prior. I made a U turn to take a second look. It turned out to be the exact truck without dealer plates. I thought to myself. "Thats odd" the truck should still be in the shop. After calling Friendly Ford, I asked if the truck was still on the lot and they told me that it sold a week ago today. The day after I test drove and the same day I received a call telling me the truck is still in the shop under maintenance. I am appalled by the lack of professionalism by this dealership. Not only did I not receive a call when it was out of the shop, or a call to let me know that it was sold (out of common decency). I found out by seeing the truck in a parking lot..... If you're looking to purchase a Ford, go up the road to Rhinebeck. Any other Ford dealer would be better than this one.

    Does not recommend this dealer
    Friendly Ford

    Hi Joe. We certainly should have called you to let you know when the truck you test drove was sold, and we're very sorry. We can appreciate your disappointment with the truck being sold, but the Raptor you test drove sparked a lot of interest. In fact, we had 2 other buyers behind you awaiting your decision. After you declined our Sales Manager Mark Bernicker¿¿¿s offer to secure and purchase the truck that evening (which had nothing to do with it going through the Service Department), the next person in line jumped at the opportunity and purchased the Raptor that night. Again, we understand your frustration, Joe, and we apologize for not contacting you. If you have any other concerns, please contact our General Manager, John McClean, directly at jmcclean@friendlyfordny.com.


    Hide Full Review
  • Always on point....never leave unsatisfied
    April 25, 2017

    Have purchased 3 cars from Friendly and will continue to go back for years to come. They always work with my budget and vehicles are priced to sel...

    Friendly Ford

    Thanks for the great review! We can't wait to see you back for your next visit. In the meantime, make sure you drive safely!


    Show Full Review

    Have purchased 3 cars from Friendly and will continue to go back for years to come. They always work with my budget and vehicles are priced to sell. Service is fast,easy to set up, never a hassle.

    Does recommend this dealer
    Friendly Ford

    Thanks for the great review! We can't wait to see you back for your next visit. In the meantime, make sure you drive safely!


    Hide Full Review
  • It was a great experience with great salesman
    April 10, 2017

    We went in looking for a new car but it was out of our budget so the same salesman helps me get into a certified used car that was exactly at the ...

    Friendly Ford

    Thanks! We've learned that customer service is really just about helping people. So if we do whatever it takes to help our customers drive the rig...


    Show Full Review

    We went in looking for a new car but it was out of our budget so the same salesman helps me get into a certified used car that was exactly at the price point I needed. It's great having a salesperson that does both new and used where at other dealers they send you to someone else..

    Does recommend this dealer
    Friendly Ford

    Thanks! We've learned that customer service is really just about helping people. So if we do whatever it takes to help our customers drive the right car at the right price, they'll happy...like you! Congrats on your Certified Pre-Owned Ford, and we'll see you back for your first oil change in 3,000 miles!


    Hide Full Review
  • Great experience
    February 28, 2017

    Friendly and knowledgeable employees made buying a certified preowned vehicle a great experience. I left Friendly Ford knowing that I'll definite...

    Friendly Ford

    Awesome! The best compliment we can get is a personal recommendation from a customer, so thank you! Enjoy your "new-to-you" Certified Pre-Owned Fo...


    Show Full Review

    Friendly and knowledgeable employees made buying a certified preowned vehicle a great experience. I left Friendly Ford knowing that I'll definitely be sending business their way.

    Does recommend this dealer
    Friendly Ford

    Awesome! The best compliment we can get is a personal recommendation from a customer, so thank you! Enjoy your "new-to-you" Certified Pre-Owned Ford safely, and please let us know if there's anything else we can do for you in the future.


    Hide Full Review
  • The Best Service Experience I have EVER Had!
    February 17, 2017

    From beginning to end, this was the best service experience Ive ever had. From scheduling my visit, to the free loaner car. My repair was way mo...

    Friendly Ford

    You're welcome, Kevin! Our goal is to deliver a top notch customer experience, and we're always glad to help you out. Please let us know if there'...


    Show Full Review

    From beginning to end, this was the best service experience Ive ever had. From scheduling my visit, to the free loaner car. My repair was way more than expected, Matt told me what I needed vs. what could wait, I didnt even have to ask and he worked with me on the price which was totally fair for a dealership! I left completely satisfied and my car with over 75k is feeling like its brand new and it didnt break the bank for all I got! This is not my first time at Friendly ford for Sales or Service and this team is top notch, they have a customer for life! Thank you Matt and the Team!!!

    Does recommend this dealer
    Came in for service or repair
    Friendly Ford

    You're welcome, Kevin! Our goal is to deliver a top notch customer experience, and we're always glad to help you out. Please let us know if there's anything else we can do for you, and drive your "like new" car safely!


    Hide Full Review
  • Wonderful Experience buying a new truck
    January 31, 2017

    Mark Nelson was my salesman. He took me through buying a vehicle at Friendly Ford. The trade in was the easiest part. They gave me the Kelly ...

    Friendly Ford

    We were happy to help you find the truck you wanted, and we appreciate you giving us the opportunity to earn your business. If there's anything el...


    Show Full Review

    Mark Nelson was my salesman. He took me through buying a vehicle at Friendly Ford. The trade in was the easiest part. They gave me the Kelly Blue Book value for my vehicle which I thought was extremely fair and was a no hassle process. Onto buying the new truck. I had requirements for the truck I wanted due to my towing needs and interior storage. We discussed different packages and options available on the different models of F150's. Mark answered my questions thoroughly allowing me to make informed decisions about my needs and wants. Mark was able to find the truck that filled all of my needs and covered all of my wants at a great price. I could not be any happier with the entire buying experience here and plan on recommending any of my friends shopping for vehicles to stop in to Friend Ford.

    Does recommend this dealer
    Friendly Ford

    We were happy to help you find the truck you wanted, and we appreciate you giving us the opportunity to earn your business. If there's anything else we can help you with in the future, please let us know. Enjoy your new F-150 safely!


    Hide Full Review