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Sandy was excellent she tried to match me up for the car work truck and we are still working on it thank you for excellent service Steve
The Best Place
Let me just say this place had helped me tremendously with purchasing a used car. Heather and Justin were extremely patient with me as it took me a while to sort out if I was going to purchase the car. I gave them my situation on what I can afford and what I’m looking for and they were able to satisfy my needs. The staff there were truly fantastic! This was my first time purchasing a car and they had made it super easy and gave me knowledge on how to do this process and what to look for. Tim the GM is a great guy too! As I went back the next day to purchase the car I wanted he was great at giving me tips on what to look for if I wherever to purchase another vehicle. Just outstanding staff at this location. Will definitely be recommending all my friends and family to this location to purchase a car!
We're glad Hiroshi was able to exceed all of your expectations, Maya. We will pass on the compliments to Heather, Justin, and the management team. Thank you for leaving this wonderful review. We hope we can keep up the great service the next time you are in the market.
Used car for my son
Easy process. My son new what car he wanted before we went there. Price on internet was the price of the vehicle. Got a great car for the money.
Quick, friendly, and no haggle for the vehicle. The representatives all were more than willing to assist in the process of purchasing the vehicle as well as followed up after the purchase
We're so glad to hear about positive experiences like this, and that you received the customer service you deserve. Thank you for your 5-star review, Josh.
Hertz on Camelback
There's no arguing here on price. I'm not crazy about that, how ever the other 4 dealerships will only give you a deal if you finance the car. Hertz does not require you to finance. Brian Cruz was the person I dealt with and was Great. Things were a bit hectic because it was the 3rd of July and only 2 people scheduled to work! The car came with a warranty that backed up their claim it was a well tested vehicle.
Gimmick Free, Low Pressure Car buying experience
I am normally very skeptical of buying from dealers because of all the GOTCHAS that are thrown at you. It was a relief that I was able to take a look at several cars I was interested in and then buy it without having to spend hours in the run around to sign paperwork. The only point of improvement i have to mention is that because the prices of the cars are set by Corporate, if there are blemishes on vehicles on the lot, you can't negotiate a discount. But the staff was more than happy to take care of scratches on the car for me. The service was great and I wasn't presented with high pressure sales tactics for stupid crap like vin etching, clearcoat paint protection, blah blah blah. Their financing dept gave me an excellent rate without the usual run around I get at other dealerships. Overall a great experience.
Good but fair review
I visited this Cars review page before buying so I thought I would give back... I was certainly impressed by the 5 star recommendations give here... During my experience with Hertz Sales I could certainly see some of the high points stated (no pressure sale, great price etc) but also some very disappointing happenings! When I purchased my mini van I was promised a detail to take care of the shabby appearance of the van. We ended up making 3 separate appointments where I came in (30 miles from home) to get the detail; twice being turned away because of scheduling errors. While they were always very apologetic and helpful it was still very frustrating. I guess you can't really complain considering that the price was so good with on the vehicle (I know I researched it!!!) However, it did leave a little bit of a sour taste in my mouth... I finally got the detail a couple months after the purchase...
Thanks for your business Dave. It's a shame schedules didn't work out for the detail. Hope you're enjoying your new Sienna. Rick B General Manager
John and the GM were amazing!
John saw we were disappointed that we came an hour late and missed buying the car we had our hearts set on. He stopped what he was doing and tracked down another car in a different color. When we didn't like the color the GM came out (I assume because John was busy) and showed us the car in the model a year younger. We liked it except it didn't have bluetooth. So the GM ran in and got his own cord to see if it was compatible with his phone and the car and it was. So above and beyond what he had to do. John cane back after he was done with another customer to check on us. He gave us referrals to companies that could add tinting to the car and a spare key for an affordable price. We never felt pushed or taken advantage of. I will definitely go to John when I trade in my other car.
Thanks for the nice comments Gabrielle and Kyle, for your business and your laughs. Hope you're enjoying your new Chevrolet Cruze from Hertz Car Sales Phoenix. We pride ourselves on Customer support and honesty. Your sales rep John will certainly take good care of any friends or family you can refer his way. Thanks again for your business. Rick B, General Manager
Mark and Dale were awesome!!
Mark and Dale made the whole process quick, and it definitely didn't feel like I was at a dealership. They were a pleasure to work with and I will definitely look at Hertz first for my next car purchase. Do yourself a favor and drop by if you're in the market for a new ride. And make sure to ask Mark why the GT-H out front is an automatic and not a manual lol.
Thanks for the nice words Frank and for your business. Hope you're enjoying your new ride from Hertz Car Sales. Your sales rep Mark will certainly take good care of any friends or family you refer his way. He will gladly explain the automatic/manual Mustang GT to anyone. Rick B, General Manager
Best buying experience I have ever had. Dan and Rick were great. I did the rent to buy 3 day program. It was ready,clean and full of gas as promised. We then went to the sales location. Price was great as posted online. I did have a trade so that can always be a stumbling block, but Rick checked out my vehicle, printed tons of trade value information and gave us what I wanted to make the deal. Paperwork, which can usually take hours took less than 1 1/2 hours. We arrived a bit after 9 and were done and driving off by 11. Great experience. Will definitely tell everyone I know. Thanks again. Randy W
Thanks for the nice words Randy and Pam, and for your business. Hope you're enjoying your new GL class and we'll find a new home for your Suburban. Which was exactly as you described. Dan will certainly take good care of any friends or family you can refer his way. Rick B General Manager