I am normally very skeptical of buying from dealers because of all the GOTCHAS that are thrown at you. It was a relief that I was able to take a look ...at several cars I was interested in and then buy it without having to spend hours in the run around to sign paperwork. The only point of improvement i have to mention is that because the prices of the cars are set by Corporate, if there are blemishes on vehicles on the lot, you can't negotiate a discount. But the staff was more than happy to take care of scratches on the car for me. The service was great and I wasn't presented with high pressure sales tactics for stupid crap like vin etching, clearcoat paint protection, blah blah blah. Their financing dept gave me an excellent rate without the usual run around I get at other dealerships. Overall a great experience.
There's no arguing here on price. I'm not crazy about that, how ever the other 4 dealerships will only give you a deal if you finance the car. Hertz d...oes not require you to finance. Brian Cruz was the person I dealt with and was Great. Things were a bit hectic because it was the 3rd of July and only 2 people scheduled to work! The car came with a warranty that backed up their claim it was a well tested vehicle.
I visited this Cars review page before buying so I thought I would give back... I was certainly impressed by the 5 star recommendations give here... D...uring my experience with Hertz Sales I could certainly see some of the high points stated (no pressure sale, great price etc) but also some very disappointing happenings! When I purchased my mini van I was promised a detail to take care of the shabby appearance of the van. We ended up making 3 separate appointments where I came in (30 miles from home) to get the detail; twice being turned away because of scheduling errors. While they were always very apologetic and helpful it was still very frustrating. I guess you can't really complain considering that the price was so good with on the vehicle (I know I researched it!!!) However, it did leave a little bit of a sour taste in my mouth... I finally got the detail a couple months after the purchase...
Thanks for your business Dave. It's a shame schedules didn't work out for the detail. Hope you're enjoying your new Sienna. Rick B General Manager
John saw we were disappointed that we came an hour late and missed buying the car we had our hearts set on. He stopped what he was doing and tracked d...own another car in a different color. When we didn't like the color the GM came out (I assume because John was busy) and showed us the car in the model a year younger. We liked it except it didn't have bluetooth. So the GM ran in and got his own cord to see if it was compatible with his phone and the car and it was. So above and beyond what he had to do. John cane back after he was done with another customer to check on us. He gave us referrals to companies that could add tinting to the car and a spare key for an affordable price. We never felt pushed or taken advantage of. I will definitely go to John when I trade in my other car.
Thanks for the nice comments Gabrielle and Kyle, for your business and your laughs. Hope you're enjoying your new Chevrolet Cruze from Hertz Car Sales... Phoenix. We pride ourselves on Customer support and honesty. Your sales rep John will certainly take good care of any friends or family you can refer his way. Thanks again for your business. Rick B, General Manager
Mark and Dale made the whole process quick, and it definitely didn't feel like I was at a dealership. They were a pleasure to work with and I will def...initely look at Hertz first for my next car purchase. Do yourself a favor and drop by if you're in the market for a new ride. And make sure to ask Mark why the GT-H out front is an automatic and not a manual lol.
Thanks for the nice words Frank and for your business. Hope you're enjoying your new ride from Hertz Car Sales. Your sales rep Mark will certainly tak...e good care of any friends or family you refer his way. He will gladly explain the automatic/manual Mustang GT to anyone. Rick B, General Manager
Best buying experience I have ever had. Dan and Rick were great. I did the rent to buy 3 day program. It was ready,clean and full of gas as promised. ...We then went to the sales location. Price was great as posted online. I did have a trade so that can always be a stumbling block, but Rick checked out my vehicle, printed tons of trade value information and gave us what I wanted to make the deal. Paperwork, which can usually take hours took less than 1 1/2 hours. We arrived a bit after 9 and were done and driving off by 11. Great experience. Will definitely tell everyone I know. Thanks again. Randy W
Thanks for the nice words Randy and Pam, and for your business. Hope you're enjoying your new GL class and we'll find a new home for your Suburban. Wh...ich was exactly as you described. Dan will certainly take good care of any friends or family you can refer his way. Rick B General Manager
As a single woman shopping for a car, I've been through the high-pressure intimidation tactics before at used car dealerships. Having read the reviews... on this place, I can vouch that they are no pressure, very relaxed, and extremely helpful. They responded to my emailed enquiry quickly, and when I arrived everyone was very helpful and all about what I was interested in, rather than trying to sell me a car or upsell me on anything. My only complaint is that the cars are great and at really good prices, so they fly off the lot- meaning that the first car I was keen to look at was already sold. So if you see a car you really want, be sure to jump on it! However, they had some even newer Corollas there, and after taking a test drive of a 2014 Corolla (in silver, which was exactly what I wanted), I was very happy to buy it. I had been pricing cars around the Phoenix and Tucson areas, and this was the best value for money. My car has been a dream to drive, I'm thrilled to have it (and even though it's used, I'm still parking out in the boonies so nothing happens to my new 'baby').
Thanks for the nice comments Lynn, for your business and your laughs. Hope you're enjoying your new Toyota Corolla from Hertz Car Sales Phoenix. We pr...ide ourselves on Customer support and honesty. Your sales rep will certainly take good care of any friends or family you can refer his way. Thanks again for your business. Rick B, General Manager
I must say that my experience with Hertz Car Sales was the best car buying experience I ever had! It was my 5th car I have purchased in the past 10 ye...ars. John Fliss my sales man, was so patient with me, easy going and really took care of my wants and needs with in my budget. We all know how annoying car sales men can be.... Well not at Hertz Car Sales!!!! :-) I have already referred them to all my friends and family to buy there next car through Hertz! I ABSOLUTELY love my car it's practically brand new and I couldn't beat the price!!! Thank you john for the wonderful experience and for your help! The staff was all wonderful and very nice! I'll be sure to go back for any vehicles my family and I may need in our future! Sincerely Heather S.
Thanks for the nice words Heather and for your business. Hope you're enjoying your new Hyundai Elantra from Hertz Car Sales. Your sales rep John will ...certainly take good care of any friends or family you refer his way. Rick B, General Manager
Mark Childress made this the most pleasant car buying experience in my 60 years of buying cars. We were driving off the lot with our new car in less t...han 2 hours. Thanks Mark!
Thanks for the nice comments John and Liz, for your business and your laughs. Hope you're enjoying your new vehicle from Hertz Car Sales Phoenix. We p...ride ourselves on Customer support and honesty. Your sales rep Mark will certainly take good care of any friends or family you can refer his way. Rick B, General Manager
I spent 15 years as a GSM of a car dealership so I know the ins and outs of how they deal. If paying more money and spending an entire day buying a ca...r is what you are looking for then go ahead, but if you want to pay close to wholesale and get a fantastic almost new car then Hertz Car Sales is the place. Again I spent 15 years in the automotive retail business, and yesterday bought my 5th car from Hertz. I have put well over 100,000 miles on three of them. John Fliss is the very best, and the General Manager along with their Business Manager are great. When someone buys a car the sales people work together as a team and will all take part in getting your car ready to go. If you want to pay less, get more car, and feel like you are buying cars from a friend this is the place you need to be. Go by and see John Fliss. Thank you to the Hertz team for once again giving us an awesome car buying experience! Greg, Bonnie, and Jason
Thanks for the nice words Greg and for your business. Hope you're enjoying your new 5th vehicle from Hertz Car Sales. Your sales rep John will certain...ly take good care of any friends or family you can refer his way. Rick B, General Manager